Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Lodi,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.1
803 reviews
5 stars
409
4 stars
206
3 stars
103
2 stars
35
1 star
50
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with issues such as overcooked chicken, stale chips, and missing ingredients.
Service Issues
There were multiple complaints about rude and unhelpful staff, as well as long wait times and incorrect orders.
Cleanliness
The restaurant was noted for its cleanliness, with many customers appreciating the clean facilities.
Value for Money
Several reviews mentioned that the prices have increased while portion sizes have decreased, leading to perceptions of poor value.
Positive Experiences
Despite the negatives, many customers praised the delicious food and friendly service, indicating a loyal customer base.
- VRVerna Rodriguez6 days ago1.0Wrong order when you get to the window! Not the first time it's happened. I'm a regular customer.
- MLMaureen LourencoNov 6, 20255.0Mayre Ibarra is the best most amazing worker ,she has the best customer service! we love this el pollo loco location
- NWNancy WalliorOct 2, 20251.0I ordered a classic chicken tostada & chips. Chips were stale. The flour tortilla shell for the salad was rancid tasting! Perhaps the oil was bad or they sat out too long. Haven’t eaten here in a long time and I won’t eat here again! It used to be delicious😕
- MGMary GrenierJul 23, 20251.0Gross!!!!
- KPKISS ProductionJul 2, 20252.07/2/25. Spoke to manager about the sewer smell coming out of the restroom into the dinning area. Hopefully it’s taken cared of. Great food. Good service. The smell ruins it.
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Lodi, CA?
El Pollo Loco in Lodi, CA is open daily from 9:00 AM to 11:00 PM.
Where is El Pollo Loco located in Lodi, CA?
El Pollo Loco is located at 224 W Kettleman Ln, Lodi, CA 95240.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services to customers.
Can I order food from El Pollo Loco using their mobile app?
Yes, you can order food from El Pollo Loco using their mobile app, available on the Apple App Store.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does El Pollo Loco provide free Wi-Fi for customers?
Yes, El Pollo Loco offers free Wi-Fi for their customers.
Is there drive-through service at El Pollo Loco?
Yes, El Pollo Loco has a drive-through service for convenient ordering and pickup.
Which nearby restaurants can I visit in the area around El Pollo Loco?
Nearby restaurants include KFC, Dunkin', Pizza Hut, Mar Y Tierra, Carnitas el Rincon, Sabor, Mariscos, and Golden Ox Family Diner, offering a variety of dining options you can enjoy before or after your meal at El Pollo Loco.
Are there car maintenance services close to El Pollo Loco?
Yes, nearby automotive services include Oilstop Drive Thru Oil Change, AutoLube Express Oil Change, Oil Changers, STAR Station - Lodi Smog Center, Mister Car Wash, and gas stations like Speedway and Mobil.
Where can I find nearby retail and convenience stores near El Pollo Loco?
Nearby retail and convenience options include RadioShack, NAPA Auto Parts Lodi - Farm and Auto Supply Inc, 99 Cents Only Stores, Dollar Tree, Rent-A-Center, and Cricket Wireless Authorized Retailer.