Chipotle Reynolds Ranch is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Mixed reviews on customer service, with some praising friendly staff while others reported rudeness and lack of attention.
Food Quality
Food quality is inconsistent; some customers enjoyed fresh and delicious meals, while others experienced issues with portion sizes and food preparation.
Cleanliness
The establishment is generally reported as clean, although some customers noted issues with bathroom cleanliness.
Order Accuracy
Frequent complaints about incorrect orders and missing items, leading to customer dissatisfaction.
Value for Money
Customers expressed concerns about portion sizes being too small for the price, with some feeling that the value has declined.
VC
Valerie Claxton
Dec 29, 2025
4.0
Rice was TOO crunchy, but overall better than the one on tienda dr
MM
Mrs. MOD
Dec 21, 2025
2.0
They do not take food allergies seriously. Serious safety issue. Female management on duty on 12/21/25 @ 1:31 PM. She was very rude and gave me an eye-roll when I informed her that my son has allergies and if she kindly asked her if she could change her gloves because my son has a lot of allergies. My son is ANAPHYLACTIC to wheat and eggs and allergic to garlic, peanut and mung bean. We order exactly the same food for my son every chipotle we go to. This location and the one located in Berkeley had treated us disrespectfully after informing them that my son has allergies. She deliberately washed her hands very very long that another male employee served us. She didn’t even serve us or rather refused to serve us. I informed the gentleman that my son has allergies. He changed his gloves no problem and helped us. She smiled at everyone else after. No apologies from her rudeness. No, we don’t need free food. I know how to respect my server since I used to work in food industry and customer service. I understand how hard it is to work with public. But when it regards to my son’s medical concern I know how to politely ask for extra step, and will not stop asking for that extra step.
AJ
Anahi Jacobo
Dec 5, 2025
2.0
genuinely how do you forget to put rice when it clearly says on the tag WHITE RICE. they put everything except THE WHITE RICE.
JE
Jennifer Heidelbach Evans
Nov 23, 2025
1.0
Ordered online, asked for napkins and utensils, received none. Could've forgiven that but I cannot forgive the burnt quesadilla they gave me. So gross. Also, the mild tomato salsa is not mild, it's got heat. If I wanted some heat I would've ordered medium.
LC
Leigh Chancey
Nov 5, 2025
4.0
Love the carnita bowls. Just hafta remember to tell them easy with the rice. Otherwise it ends up being mainly that