El Pollo Loco

4.0
490 reviews
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Business Details

1114 Stanley Rd, Livermore, CA
94550, United States
(925) 449-2697
https://restaurants.elpolloloco.com/ca/livermore/1114-stanley-rd
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About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Livermore,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
1114 Stanley Rd, Livermore, CA
94550, United States

Hours

Reviews

4.0
490 reviews
5 stars
243
4 stars
121
3 stars
55
2 stars
23
1 star
48

What are people saying?

AI-generated from recent customer reviews

Food Quality

Overall, customers enjoyed the food, particularly the chicken, which was often described as fresh and flavorful. However, there were complaints about inconsistent portion sizes and occasional dry or overcooked items.

Service Experience

Customer service received mixed reviews; while many praised friendly and efficient staff, others reported rude behavior and slow service during busy times.

Cleanliness

The restaurant was frequently noted for its cleanliness, with many customers appreciating the tidy dining area and restrooms.

Pricing Concerns

Some customers felt the prices were high for the portion sizes, particularly for certain menu items, leading to dissatisfaction regarding value.

Order Accuracy

There were several complaints about incorrect orders and missing items, indicating a need for improvement in order accuracy.
  • PP
    PH
    Oct 19, 2025
    5.0
    Food was good. Did have to wait for my food but I wasn't in a hurry or anything. Yazmin was very very friendly and kind and polite. Highly recommend. Ordered tacos, and quesadilla with a drink. Very tasty since I spent the whole day cleaning and needed a pick me up
  • MC
    Maria Casas
    Oct 7, 2025
    5.0
    Todo esta buenĂ­simo
  • WW
    Wendy Westrope
    Sep 4, 2025
    5.0
    This location in Livermore is my family fave El Pollo Loco we are always satisfied with the service & food is fresh each time and very clean restaurant they have dine in or a cute outside patio area tables and lighs streaming the chicken is amazing delicious definitely recommend this location
  • AO
    Aaron Ochoa
    Aug 19, 2025
    5.0
    Food is good. Fast service. Always nice đź‘Ś
  • DD
    Darwin Drew
    Jul 11, 2025
    3.0
    I found the service moderate. The food -- alright, but pricey. It will be awhile before I return.
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Frequently Asked Questions About El Pollo Loco

What are the regular opening hours for El Pollo Loco in Livermore?

El Pollo Loco in Livermore is open every day from 9:30 AM to 9:30 PM.

Does El Pollo Loco offer delivery and if so, what are the delivery hours?

Yes, El Pollo Loco offers delivery daily from 9:30 AM to 9:00 PM.