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Brand Certified

Chipotle Mexican Grill

3.4
(901 reviews)

Business Details

4691 1st St, Livermore, CA
94551, United States
(925) 243-9914

About

Mexican Restaurant
Chipotle Livermore is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
4691 1st St, Livermore, CA
94551, United States

Hours

Reviews

3.4
901 reviews
5 stars
322
4 stars
186
3 stars
109
2 stars
72
1 star
212

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted the restaurant's poor cleanliness, with dirty tables, overflowing trash cans, and unsanitary conditions reported frequently.

Customer Service

Customers expressed dissatisfaction with the staff's attitude and professionalism, noting rudeness and a lack of accountability from management.

Food Quality

There were numerous complaints about food quality, including undercooked items, incorrect orders, and inconsistency in portion sizes.

Management Issues

Reviews indicated significant concerns regarding management, with calls for better training and oversight of staff and operations.

Inconsistent Experience

Many customers reported varying experiences, with some visits being satisfactory while others were disappointing, particularly regarding food availability and service.
  • AS
    Alex Sui
    Feb 26, 2026
    3.0
    Did not give enough portions for quesadilla, messily prepared everything, and food was not warm.
  • SL
    Steve Lee
    Feb 26, 2026
    1.0
    The customer service is very disappointing. The portion sizes have noticeably decreased, and every time I visit, the tables are dirty. This place has really gone downhill.
  • AM
    Ashley Morris
    Feb 19, 2026
    1.0
    Store manager is very rude and unprofessional. I asked for a little bit extra meat and he stepped in and was very condescending. I asked him not to speak to me the way he was, he escalated the situation instead of having a good customer service attitude. He refused to serve me. He should not be allowed to speak to customers this way. I hope they replace him soon. Also staff has way too much time on their hands to gossip. They should be cleaning and sanitizing the store, it’s a mess!!
  • MM
    Mikey
    Feb 17, 2026
    2.0
    Always late .. always missing items when they open they always say no rice or no steak it’s not ready why open at this time of your food is always not cooked and ready
  • MN
    Michelle Nolte
    Jan 30, 2026
    1.0
    I went to Chipotle on Jan 29, 2026 in the evening around 6pm. There was a really long line which was ok. I ordered a chicken burrito bowl to go. When I got home, I found out that the majority of the chicken was uncooked. Clearly the person slicing the chicken should have known better. It was completely pink, slightly opaque and was slimy. I had already eaten a little and it was just a gross experience.

Brand Certified Facts from Chipotle Mexican Grill

This information is certified by Chipotle Mexican Grill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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