JS
James Sheffield
Jan 18, 2026
Usually I don't have problems here, but the delivery driver made off with my food, and uber eats is sticking me with the bill. DO NOT GET DELIVERY.
I placed my order at 7:27pm. Expected delivery of items to my door, as every other delivery service ever. Driver parked out front supposedly, and called my phone. I did not have my phone on me to answer the call, and so according to uber eats, the driver drove away with my food. So uber eats is refusing to refund my money because I didn't answer my phone, and walk out to the street to take my food from them.
I was in my living room, where my front door is that I was expecting it to be delivered to. If the driver was already at my house, and had left it at my door even if I hadn't answered, I would consider the transaction complete. I will tell you right now that it has been such a pain in my rear, that I will never, ever, ever, ever, ever, ever, ever, ever, ever order delivery from mcdonalds ever again. Nor from any other Uber eats service. Trying to get a refund on the app, nope, not there, struggled to find the spot where it says I need to called uber eats or door dash, but then I need to look up my receipt on my email, and then call that service. THEN!!! after all that, they refused! For real though!! I was home, near my front door, waiting for a knock that never came. Then I look it up on the app, and it says
DELIVERED!! most certainly was not in any way shape or form. When I order something to be shipped to my house, or a pizza delivered, or literally any other service I pay for, it comes to my front door.
This is all a major problem. It is not seamless, the cracks in it are astronomical. Its not working, JUST DONT OFFER DELIVERY.
After that, I put in app order for pickup, got it myself through the drive through where the employees just shrugged and didn't know how to help. Delivery total 37.82 including TIP, SERVICE FEE and DELIVERY FEE. MCD Order number: 0fc0f.
I expect a full refund for the delivery order, or at the very very least, a store credit for the entire cost of the meal. This review is going to be posted on every mcdonalds location I can find