Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Lemon Grove,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Accepts checksAvailable
- Drive-throughAvailable
Location
Hours
Reviews
4.1
972 reviews
5 stars
515
4 stars
217
3 stars
102
2 stars
51
1 star
87
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised the friendly and helpful staff, others reported rude behavior and mistakes with orders.
Food Quality
Many customers enjoyed the food, noting its freshness and flavor, but there were complaints about inconsistent portion sizes and overcooked items.
Cleanliness
Several reviews highlighted cleanliness issues, with some customers reporting dirty conditions in the restaurant and concerns about food hygiene.
Order Accuracy
There were multiple complaints regarding incorrect orders and missing items, leading to frustration among customers.
Atmosphere
The atmosphere received mixed reviews, with some customers appreciating the welcoming environment while others noted cleanliness and comfort issues.
- DGDenz GDec 21, 20252.0I went to the drive thru putting in an order and the person was rushing me and was rude the entire time. I was the only one in line too so I don’t see a rush to serve customers. I got to the window and it was some big Samoan dude who looked like he didn’t like his job. He shouldn’t work there if he doesn’t like dealing with people. No napkins and utensils were given too despite it being a family meal.
- LRLori RussellNov 7, 20254.0Ordered food TO GO. Was given it to eat THERE. Especially disappointing cuz cashier gave me a LOOK as if I'd made the mistake. Food was OK. Chicken pcs are soooooo SMALL. Temperature med warm. Salsa, both green & red tomato are STILL delicious. Glad used a coupon. MAY go back cuz is so close to residence.
- RSRogelio SandovalOct 27, 20251.0La comida tenía mucha verdura caducada parece que sus empleados no tienen unos segundos para ver qué no vaya eso y da coraje por qué no tienen respeto a su trabajo y vender calidad como la cobran
- JBJeff BassOct 12, 20253.0Didn't have chicken.... not sure what that's about.
- BRBob RoseOct 5, 20253.0This is a typical fast food restaurant, nothing more, nothing less. Food was quite good--we got the family meal and all 5 of us enjoyed it.
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Lemon Grove?
El Pollo Loco in Lemon Grove is open daily from 10:00 AM to 10:00 PM.
Where is El Pollo Loco located in Lemon Grove?
It is located at 7087 Broadway, Lemon Grove, CA 91945, United States.
Does El Pollo Loco offer online ordering or delivery services?
Yes, you can order online through their website or via the El Pollo Loco mobile app.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts payment by check and Visa cards.
Is there a drive-thru option available at this El Pollo Loco location?
Yes, this location offers a drive-thru service for customer convenience.
Does El Pollo Loco provide catering services?
Yes, catering is available at this El Pollo Loco location.
How can customers contact El Pollo Loco for inquiries or orders?
Customers can call +1 619-668-0655 or email epl3429@eplfranchisee.com for assistance.
What nearby points of interest can customers visit before or after dining at El Pollo Loco?
Nearby places include Lemon Grove Plaza for shopping, Delta Chiropractic Clinic for wellness services, and PURE Fruitbar & DELI for smoothies and coffee.
Are there nearby transportation options to help customers reach El Pollo Loco?
Yes, drive link transportation offers airport shuttles and taxi services nearby, making it easy to get to El Pollo Loco.
What other dining options are near El Pollo Loco in Lemon Grove?
Close dining options include Submarina Lemon Grove for sandwiches, Del Taco for Mexican fast food, and First Chinese Express for Chinese cuisine.