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Wingstop

3.6
(659 reviews)

Business Details

1838 E Avenue J, Lancaster, CA
93535, United States
(661) 949-7600
https://www.wingstop.com/

About

Chicken Wings RestaurantChicken RestaurantRestaurant
When you're in the mood for bold flavors and customizable wings, look no further than Wingstop East Lancaster - East Ave J & 20th St East. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Wingstop
1838 E Avenue J, Lancaster, CA
93535, United States

Hours

Reviews

3.6
659 reviews
5 stars
279
4 stars
128
3 stars
89
2 stars
40
1 star
123

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, unhelpful responses, and a lack of professionalism.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and poor communication regarding their requests.

Food Quality

Feedback indicated inconsistent food quality, with complaints about undercooked items, lack of flavor, and overcooked or soggy fries.

Wait Times

Several customers expressed frustration with long wait times for orders, both in-store and for online pickups.

Positive Experiences

Despite the negative feedback, some customers praised the food quality and service, noting specific employees who provided excellent service.
  • JU
    Jennifer Urzua
    Jan 26, 2026
    1.0
    Hi this is late review however I just got out of work and my mother told me about her upsetting experience at this Wingstop around 5pm. She came in asking about a special she had seen online. Unfortunately, she does not speak or read English well and didn’t realize the deal was online-only. Instead of helping her or kindly explaining how it worked, the employees refused to assist her and told her it was “not their job” to help. What made this worse was that they laughed at her, returned her phone, and made her feel embarrassed and small. One of the employees was short and wearing glasses that day. I understand that online orders may be policy, but there is no excuse for humiliating a customer, especially someone struggling with a language barrier. A little patience or basic respect would have gone a long way. I hope the manager can look into this situation, because no customer should leave feeling disrespected or mocked. Took place Sunday 5pm
  • EC
    Elijah Chappelle
    Dec 26, 2025
    1.0
    Please explain how I put down for 2 large fries get 2 smalls then re order for the large and gives us another small and I then I asked for range SHE SAYS FRIRES DONT COME WITH RANCH i said OK CAN WE ADD RANCH ON THE SIDE she repeats herself and I repeat myself and this processed to go on until everyone is yelling for her to understand I WANTED RANCH ON THE SIDE ITS NOT THAT HARD TO PUT RANCH IN A BAG
  • CL
    Claudia Linares
    Nov 4, 2025
    3.0
    Las alitas estaban muy secas, casi no les hechan salsa 😒😏
  • RO
    Rhea Or
    Sep 22, 2025
    5.0
    Delicious and good service
  • KK
    Kelly
    Sep 7, 2025
    5.0
    Hello Wingstop... I give this a Yippedy Skippedy oh how we love our new WS... Yumm'O'liciousness to eveey last wing as well as all the extras. Customer service is GOOD JOB... food is always hot. My son loves to order extra crispy and they do it right every time... we're at a 10/10 to date... Oh how we love our WingStop!! A shout out THANK YOU to all the EMPLOYEES who go the extra mile to make customer service smiles!!

Frequently Asked Questions About Wingstop

Where can I find nutritional information?

Our nutrition and allergen information can be found at the following locations: www.wingstop.com/nutrition www.wingstop.com/allergens

How can I send you feedback?

We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.

Brand Certified Facts from Wingstop

This information is certified by Wingstop and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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