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McDonald's

3.5
(1511 reviews)

Business Details

43645 Challenger Way, Lancaster, CA
93535, United States
(661) 940-6824
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
43645 Challenger Way, Lancaster, CA
93535, United States

Hours

Reviews

3.5
1,511 reviews
5 stars
562
4 stars
302
3 stars
258
2 stars
124
1 star
265

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with specific mentions of rude staff and unprofessional management.

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong food.

Wait Times

Several reviews noted excessively long wait times for both drive-thru and in-store orders.

Cleanliness and Maintenance

Customers expressed concerns about cleanliness, including dirty tables and broken menu displays.

Mixed Food Quality

While some customers enjoyed the food, others reported cold or poorly prepared items.
  • JA
    Jessie Adams
    Feb 11, 2026
    1.0
    Bad customer service 😔, No condiments, no equal, only regular sugars. Understaff, bad management.
  • MM
    Manuel Martínez
    Feb 10, 2026
    4.0
    Un restaurante muy agradable cuando visito Mac Donald's quedó muy satisfecho
  • DD
    Daisy
    Jan 23, 2026
    2.0
    I went through the drive through and they told me to park on the side. waited a couple mins which i didn't mind. unfortunately, I didn't realize until i got home but they forgot some items. I tried calling the number on the receipt but the number is out of service??!! crazy! Im sure this is their way of avoiding upset customers, not cool!
  • KS
    Kahawana Sauray
    Dec 30, 2025
    1.0
    Very disappointed with this visit. I verified my order three separate times, and the receipt clearly shows what I ordered. Even the food wrappers were labeled correctly, yet both the food and drinks inside were wrong. It honestly felt careless and avoidable. I don’t mind an occasional mistake, but when everything is confirmed multiple times and still comes out incorrect, it’s frustrating. This experience made me question the attention to detail at this location.
  • MR
    Marco Rodriguez
    Dec 28, 2025
    1.0
    I had a very disappointing experience at this McDonald’s due to the manager’s attitude. When I asked for help with an issue with my order, the manager was dismissive and unprofessional, and did not try to resolve the problem. Customer service starts with leadership, and unfortunately this manager did not show that. I hope management addresses this so future customers are treated with respect.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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