McDonald's

3.4
1485 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3015 W Ave L, Lancaster, CA
93534, United States

Hours

Reviews

3.4
1,485 reviews
5 stars
512
4 stars
278
3 stars
279
2 stars
134
1 star
282

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, including rude staff and long wait times, particularly in the drive-thru.

Food Quality

Customers frequently reported receiving cold or incorrect food orders, with some mentioning undercooked items.

Cleanliness

Several reviews noted unsanitary conditions in the dining area and bathrooms, contributing to a negative dining experience.

Order Accuracy

Many customers experienced issues with incorrect orders, whether through the drive-thru or mobile app, leading to frustration.

Staff Attitude

There were consistent complaints about staff being unprofessional and lacking motivation, impacting overall customer satisfaction.
  • CP
    Carlos Perez
    Dec 30, 2025
    5.0
    This was a first. Carlos and I are at McDonald's,im at the kiosk ordering a Hamburger Happy meal, the kiosk tells me Out of Stock. I'm thinking to myself 'Out if Stock'!, how is that possible, So I change it to a Cheeseburger Happy meal, again, Out of Stock. I'm thinking, Out of stock how is the possible,something is not Wright. Just maybe they ran out of the Happy meal boxes. I don't think they ran out of hamburgers. I go to the counter and tell them the kiosk tells me, Happy meals Out of Stock , one of the employees tell me there out of French fries ,,I say, No French Fries. Never in my lifetime have they ever ran out of anything. They get 2 stars for that visit.
  • RM
    ron Minghelli
    Dec 14, 2025
    2.0
    I went in for a late dinner and they were pretty slow, since McDonald's makes you order at the kiosks now all the employees hangout in back out of eye sight from the customers. The way the were all laughing & joking around i guess that I'm not surprised despite it taking 15 minutes to get my food, which if it had taken 20 or 25 minutes wouldn't have bothered me if it was hot when I got it, but waiting 15 minutes for a cold burger & almost frozen soggy fries really sucks. I feel like if all the employees have enough time to joke around they should have plenty of time to at least give customers hot or even warm food, which I'm really confused don't they keep their French fries under a warmer, so how do they get cold almost like someone put them in a glass of ice water before serving them to me. My guess is that none of the employees would be ok going to eat & being served cold food, but I guess if they aren't paying who cares right?
  • JK
    Jeanne Fitchew Kessler
    Dec 7, 2025
    1.0
    The manager extremely rude. Employee had no clue where order was and then manager has attitude because she said we were the stupid ones for not knowing where to pick up order. Every time we go to that McDonalds there is an incident involving customer service. No wonder computers are taking over.
  • TC
    Timothy Conniff
    Nov 27, 2025
    4.0
    Generally get a slightly complicated order.That I always place correctly.
  • MG
    Manuel Guillen
    Nov 26, 2025
    2.0
    This McDonald's had exactly what I remembered from the McRib and Chicken Nuggets. The were delicious. Unfortunately, the bathroom was not clean. It wasn't filthy, but it was dirty. The most frustrating thing is the disappointing changes. The 20 nuggets only has one more sauce than the 10 nuggets, the sodas no longer come with free refills, and the request for extra pickles was ignored or now 2 pickles is considered extra. The seats are comfortable and the ambience was great. The price for fast food in general is becoming out of control. The fast food experience just doesn't justify the cost.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 3015 W Ave L, Lancaster, CA?

McDonald's is open daily from 4:00 AM to midnight Sunday through Thursday, and until 1:00 AM on Friday and Saturday.

When is the drive-thru service available at this McDonald's location?

The drive-thru is open daily from 4:00 AM to midnight Sunday through Thursday, and until 1:00 AM on Friday and Saturday.