Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Lancaster,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.0
969 reviews
5 stars
540
4 stars
176
3 stars
96
2 stars
51
1 star
106
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the food for being delicious, though some reported issues with overcooked or poorly prepared items.
Service Speed
Many reviews highlighted quick service, especially in the drive-thru, but there were also complaints about long wait times and order inaccuracies.
Customer Service
While some customers experienced friendly and attentive service, others reported rude staff and poor customer interactions.
Cleanliness
The restaurant was noted for being clean, contributing positively to the dining experience.
Pricing Concerns
Several customers mentioned that prices were high relative to portion sizes, leading to mixed feelings about value.
- JTJohn Trotter4 days ago5.0Great
- JWJeff wilsonNov 17, 20251.0No real customer service, forced to use kiosk. I'm tired of not getting a smile with service.
- TFTrue FeedbackNov 10, 20252.0Food quality was not that great. Hardly any flavor. Had a street corn burrito bowl and the chicken was pretty bad. Tasted like it was 9 hrs old and had the texture of it also, dried and shriveled. If I hadn't gone through the drive through I would have returned it. I'll never eat this brand again. Made me feel nasty 🤢 Do not recommend
- NSNorris SandovalNov 8, 20253.0Not what i expected. I order my food the girl forgot some stuff and i didnt get what you i paid for. In my burrito i got lots of cabage not the right amount of chicken and on the tostada lots of letuce not enough chicken.
- KFKimm FreemanSep 15, 20255.0Went threw the drive thru fast accurate
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Lancaster, CA?
El Pollo Loco in Lancaster is open Monday through Thursday from 10:00 AM to 11:00 PM, Friday and Sunday from 10:00 AM to 10:30 PM, and Saturday from 10:00 AM to 11:00 PM.
Where is El Pollo Loco located in Lancaster?
El Pollo Loco is located at 2056 East Avenue J, Lancaster, CA 93535, United States.
What types of payment methods does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa payment methods.
Does El Pollo Loco offer online ordering or a mobile app?
Yes, you can order online via their website or through the El Pollo Loco mobile app available on the Apple App Store.
Does El Pollo Loco have drive-thru and free Wi-Fi?
Yes, El Pollo Loco offers drive-thru service and free Wi-Fi for customers.
What type of food does El Pollo Loco serve?
El Pollo Loco serves fresh, authentic Mexican food, specializing in fire-grilled chicken marinated in a special recipe of herbs, spices, fruit juices, and garlic.
How can I contact El Pollo Loco in Lancaster?
You can contact El Pollo Loco by phone at +1 661-946-0009 or by email at epl6151@elpolloloco.com.
What popular fast food options are nearby El Pollo Loco?
Nearby popular fast food options include Carl's Jr., McDonald's, KFC, Panda Express, and Pizza Hut, providing a variety of dining choices close to El Pollo Loco.
Are there coffee shops near El Pollo Loco for a drink before or after your meal?
Yes, Dutch Bros Coffee, Its A Grind Coffee House, and Coffee Bloom are nearby coffee shops where you can enjoy beverages before or after visiting El Pollo Loco.
What nearby places can assist with errands or services when visiting El Pollo Loco?
Places like ALDI USA and Stater Bros. Markets can assist with grocery shopping, Bank of America for banking, and UPS Authorized Shipping Outlet for shipping needs may be convenient when visiting El Pollo Loco.