Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Lancaster,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.0
974 reviews
5 stars
543
4 stars
177
3 stars
96
2 stars
51
1 star
107
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with some experiencing dry or overcooked chicken and incorrect orders.
Service Issues
Many reviews highlighted poor customer service, including rude staff, incorrect orders, and long wait times.
Cleanliness
The restaurant was generally noted as clean, though some customers mentioned specific areas needing attention.
Drive-Thru Experience
The drive-thru service was often described as fast, but there were complaints about missing items and order accuracy.
Pricing Concerns
Several customers felt that the prices were high relative to portion sizes and food quality.
- GMGriselda Miramontes2 days ago1.0The posted closing time is 10:30 PM, but when I arrived at 10:20 PM, the restaurant was already closed. This is misleading and inconvenient for customers who rely on the listed hours. If the location closes earlier, the hours should be updated accordingly.
- EREmiley RiosJan 5, 20265.0Great customer service, Mackenzie deserves a raise. He went over and beyond to assist our family.
- COChristian OsegueraJan 1, 20265.0They were fast and the food was amazing. Great deals with coupons. Perfect family feast.
- LHlion heartNov 27, 20254.0stopped by the El Pollo Loco in Lancaster, CA for a quick meal, and my experience was pretty average. The staff was friendly enough, and my order came out in a reasonable amount of time, but the food just wasn’t as fresh as I’m used to from other locations. The chicken had good flavor, but it was a bit dry, and a couple of the sides tasted like they had been sitting out for a while. The restaurant itself was mostly clean, though a few tables needed wiping down. Nothing terrible, but nothing impressive either. Overall, it wasn’t a bad visit—just not great. I’d go back if I’m in the area and need something quick, but I wouldn’t go out of my way for this location.
- JWJeff wilsonNov 17, 20251.0No real customer service, forced to use kiosk. I'm tired of not getting a smile with service.
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Lancaster, CA?
El Pollo Loco in Lancaster is open Monday through Thursday from 10:00 AM to 11:00 PM, Friday and Sunday from 10:00 AM to 10:30 PM, and Saturday from 10:00 AM to 11:00 PM.
Where is El Pollo Loco located in Lancaster?
El Pollo Loco is located at 2056 East Avenue J, Lancaster, CA 93535, United States.
What types of payment methods does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa payment methods.
Does El Pollo Loco offer online ordering or a mobile app?
Yes, you can order online via their website or through the El Pollo Loco mobile app available on the Apple App Store.
Does El Pollo Loco have drive-thru and free Wi-Fi?
Yes, El Pollo Loco offers drive-thru service and free Wi-Fi for customers.
What type of food does El Pollo Loco serve?
El Pollo Loco serves fresh, authentic Mexican food, specializing in fire-grilled chicken marinated in a special recipe of herbs, spices, fruit juices, and garlic.
How can I contact El Pollo Loco in Lancaster?
You can contact El Pollo Loco by phone at +1 661-946-0009 or by email at epl6151@elpolloloco.com.
What popular fast food options are nearby El Pollo Loco?
Nearby popular fast food options include Carl's Jr., McDonald's, KFC, Panda Express, and Pizza Hut, providing a variety of dining choices close to El Pollo Loco.
Are there coffee shops near El Pollo Loco for a drink before or after your meal?
Yes, Dutch Bros Coffee, Its A Grind Coffee House, and Coffee Bloom are nearby coffee shops where you can enjoy beverages before or after visiting El Pollo Loco.
What nearby places can assist with errands or services when visiting El Pollo Loco?
Places like ALDI USA and Stater Bros. Markets can assist with grocery shopping, Bank of America for banking, and UPS Authorized Shipping Outlet for shipping needs may be convenient when visiting El Pollo Loco.