Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Lancaster,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.2
1,451 reviews
5 stars
812
4 stars
345
3 stars
126
2 stars
57
1 star
111
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised staff for friendliness while others reported rude behavior and long wait times.
Food Quality
Food quality is inconsistent; some customers enjoyed the meals while others reported issues with portion sizes and food freshness.
Cleanliness
Concerns about cleanliness, particularly regarding food handling and restaurant hygiene.
Order Accuracy
Frequent complaints about missing items in orders and incorrect food being served.
Pricing
Customers noted rising prices and questioned the value for money, especially regarding portion sizes.
- TRTony R.Oct 21, 20253.0Gift card/receipt fraud: The employees here are uneducated when it comes to gift cards. They said they don't check balances in store and directed me to the # on back of card. So I asked for the receipt of my food transaction and they said, "we don't give receipts out when you pay with gift cards." When I asked why, she said she doesn't know. They DO give receipts out when you pay with gift card, it's a transaction... So that makes no sense. I do expect management to further train and educate their staff on proper customer service.
- ASAngie SalazarOct 13, 20254.0Good food but they did forget some of our order.
- ECerica chiclanaSep 24, 20255.0I always get thier tostada bowl and its always on point the service is great aswell
- TOTam ObreSep 8, 20251.0Me and my son got very sick here.
- NÊĐĐĮĖ NŲŃĖŽAug 10, 20251.0No greeting at all or any signs of getting help. Been standing here patiently waiting. Associates just pass by and look at you. Nobody in line. Been here for about 10 mins standing. If you come here be prepared to wait and don't get service by anyone. If associates are like this. This just represents pollo locos management team. Good job. Won't be coming here again. 0 stars. Do better. Check your order. They'll forget items.
Frequently Asked Questions About El Pollo Loco
What are the regular business hours for El Pollo Loco in Lancaster, CA?
El Pollo Loco in Lancaster is open from 9:30 AM to 11:00 PM Monday through Sunday.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco provides delivery services to its customers.
Can I order food online from El Pollo Loco in Lancaster?
Yes, you can order online through their official ordering URL: https://order.elpolloloco.com/menu/10th-st-w-w-ave-l
What types of payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa cards for payment.
Is there free Wi-Fi available at El Pollo Loco?
Yes, El Pollo Loco provides free Wi-Fi for customers.
Where is El Pollo Loco located in Lancaster, CA?
El Pollo Loco is located at 42839 10th St W, Lancaster, CA 93534, USA.
Are there any other Mexican or fast-food restaurants near El Pollo Loco?
Yes, nearby restaurants include El Toreo L-10, El Toreo, Panda Express, Carl's Jr., Wendy's, and Ahi Hawaiian BBQ.
What other services or shops can I find near El Pollo Loco while visiting?
Nearby you can visit Venus Nails & Spa for beauty treatments, T-Mobile for electronics, and Happy Nails and Spa for additional beauty salon services.
Are there health and medical services close to El Pollo Loco?
Yes, Pacific Retina Specialists and Mark D Hopkins M.D. - Kaiser Permanente are nearby health facilities.
Can I find places for entertainment or shopping near El Pollo Loco?
Yes, the area has places like Stu Miller - Seasonal Adventures (toy store), La Familia Tattoo Studio (arts and entertainment), and Shane's (pool hall and festival activities).