Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Lancaster,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.3
1,363 reviews
5 stars
800
4 stars
333
3 stars
122
2 stars
46
1 star
62
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, with specific mentions of employees like Steph and Dylan for their excellent service.
Food Quality
Feedback on food quality was mixed; while some enjoyed the taste and freshness, others reported issues with burnt or undercooked items and inconsistent portion sizes.
Cleanliness
The restaurant was generally noted for being clean, though some reviews mentioned areas needing improvement.
Pricing Concerns
Several customers expressed that the prices were too high for the portion sizes and quality, with some feeling that the value had declined.
Ordering Experience
The introduction of self-service kiosks received criticism for reducing personal interaction, and there were complaints about upselling tactics at the register.
- QQQuintero Quintero3 days ago1.0They gave me raw chicken and the manager Rosie didn't even apologize, she just gave me attitude and made me feel like it's my fault I ate raw chicken and wanted my money back
- LJLeannah JacksonNov 12, 20252.0I went to the drive through and ordered 2 creamy cilantros with my food and when I got home there was no creamy cilantros. That sucks so much. This place does this so often.
- MTMarcos TapiaNov 7, 20252.0Mannnnnn I love this place but 8/10 times they always never give me the side salsas I ask for when doing drive through. They are so bad at details.
- LOLyndsay OOct 23, 20255.0The young lady, Steph, working the front counter this morning 10/23 @about 1030 was SO KIND and helpful. The bowls my mom and I got were perfect too! (Even though I had to be annoying and not have chicken on mine and my mom didn't want onions or cilantro lol) Thank you so much!
- JZJustin ZilahyOct 16, 20255.0Customer service at this location was great. I was in and out of the drive thru quickly. I normally recommended the value bowl, but this location seemed to put less chicken in the bowl than other locations I've visited. Other than that, all the food options are solid. Traffic can be busy around this area because of Costco so I recommend coming in through 10th St West instead of Avenue L.
Frequently Asked Questions About El Pollo Loco
What are the opening hours for El Pollo Loco in Lancaster, CA?
El Pollo Loco in Lancaster, CA is open every day from 9:30 AM to 11:00 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco provides delivery services to customers.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa credit cards for payment.
Where is El Pollo Loco located?
El Pollo Loco is located at 44402 Valley Central Wy, Lancaster, CA 93536, United States.
Can I order food online from El Pollo Loco?
Yes, you can order online through their website or the El Pollo Loco app.
Does El Pollo Loco have a drive-through service?
Yes, this location has a drive-through service available.
Is there free Wi-Fi available at El Pollo Loco?
Yes, El Pollo Loco offers free Wi-Fi for customers.
What nearby restaurants can I visit before or after dining at El Pollo Loco?
Nearby dining options include Carl's Jr., Chuck E. Cheese, Wingstop, Jersey Mike's Subs, Dragon Garden, McCoy's Fish Shack, A1 Kabob, and Donuts N Cakes. You can explore these places for a variety of cuisines close to El Pollo Loco.
Are there entertainment options near El Pollo Loco?
Yes, Chuck E. Cheese offers a pizza restaurant and arcade, providing entertainment for families and children near El Pollo Loco.
What stores or services are located near El Pollo Loco that might be convenient for visitors?
Near El Pollo Loco, you can find GameStop for video games and electronics, LensCrafters for eyewear, T-Mobile for mobile services, US Bank and ATMs, GNC for vitamins and supplements, Ulta Beauty for cosmetics, and other retail and financial services convenient for visitors.