Business Details
About
Coffee ShopCafeTea RoomJuice Shop
Dutch Bros Coffee has been all about you since '92! Our killer coffees, epic drinks and fun-loving Broistas are here to infuse your day with positive energy! We're also making a massive difference one cup at a time through our annual giveback campaigns and local charity events. Visit our website to learn more. Get up early, stay up late and change the world with Dutch Bros Coffee.
Details
- DeliveryNot available
- TakeoutAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
389 reviews
5 stars
277
4 stars
45
3 stars
24
2 stars
17
1 star
26
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer experiences with service are inconsistent, with some praising friendly and helpful staff while others report rude behavior and poor handling of complaints.
Drink Consistency
While many customers enjoy the drinks, there are frequent complaints about inconsistency in quality, with some drinks being poorly made or lacking flavor.
Atmosphere
The atmosphere is generally described as friendly and positive, contributing to a pleasant customer experience.
Pricing Concerns
Some customers feel that prices are high and express frustration over unexpected charges, particularly regarding tips.
Line Management
Customers have noted issues with line management, particularly in the drive-thru, leading to confusion and longer wait times.
- DDDamonNov 2, 20251.0Please put a cone in the 2nd lane. I'm tired of people cutting the line.
- GPGloria PinedaNov 1, 20255.0Drinks are way better here than Starbucks. I recommend u to support them cuz better deals too.
- BBbellaOct 30, 20251.0the service was horrible, we came up and worker was speaking to another guest (seemed to be friends) in the lane for over 20 mins (and “the friend” had the ipad putting the order herself) , i ordered and asked to get the order repeated multples and asked multiple times to get softop and when i got up to the window then asked again if it had soft top and another young lady said “yes baby there’s soft top trust me” in a very rude way, i then got the drinks with no soft top and the “manager” was here watching the whole thing and proceeded to charge me (which is okay and understandable) but then proceeded to gossip w fellow peers about the situation, very rude and i work in another dutch bros and know that dutch bros should set a good experience and good attitude. i loved the drinks but a horrible experience.
- PPpuloverhoodieOct 26, 20251.0Put some cones in the 2nd lane to avoid people cutting, I had to scream at the other cars to let them know that I was their before them.
- JMJazlyn MurciaSep 26, 20255.0Ashley is the sweetest ever and shows so much enthusiasm and energy while taking orders, she made my day! :)
Frequently Asked Questions About Dutch Bros Coffee
What sugar-free flavors do you offer?
Our sugar-free flavors include white chocolate, chocolate, caramel, vanilla, chocolate macadamia nut, hazelnut, irish cream, peppermint (seasonal), coconut, raspberry, peach and strawberry.
What drinks are caffeine-free?
We can handcraft our classic espresso drinks (mocha, latte, breve) using decaffeinated espresso! Our Hot Cocoa, Shakes, Smoothies, Sparkling Sodas, and Lemonades are caffeine-free options to fuel your day! Check out our menu for a full list or ask your broista for recommendations!
What flavors do you offer?
Flavors offered at most locations include almond (orgeat), banana, blackberry, blue raspberry, cane sugar syrup, chocolate macadamia nut, cinnamon, coconut, creme de menthe, cupcake, hazelnut, Irish cream, kiwi, lime, orange, passionfruit, peach, pomegranate, red raspberry, ruby red grapefruit, salted caramel, strawberry, vanilla, watermelon, pineapple, white chocolate, chocolate and caramel.
Do I get a free drink on my birthday?
We’d love to celebrate your birthday with you! Download the Dutch Bros™ app to receive a free drink reward on your birthday! If you don’t have the app, let your broista know!
Where can I find Dutch Bros stickers?
We offer a free sticker, while supplies last, with every drink purchased on the first Wednesday of every month at all of our shops!
What is the difference between a shake and a freeze?
A Dutch Shake is our take on a classic shake. A Dutch Freeze® is a blended coffee drink!
What forms of payments do you accept?
We accept cash, all major credit cards and Dutch Bros gift cards, Apple Pay, Apple Cash, Samsung Pay, Google Pay, Venmo, and PayPal! Be sure to check with your local shop to see if they accept personal checks!
What kids drinks do you offer?
Kiddos love our Not-so-Hots®, Sparkling Sodas, Dutch Shakes and Smoothies!
What's the age requirement to work at a Dutch Bros?
Company-wide, our minimum age requirement is 16; however, each location is locally operated and some areas may have additional age requirements in place. We encourage you to check in with the broistas at your local stand for more information!
What are your hours?
Our business hours vary by location. For more information, please visit the Dutch Bros location page on our website.
What's the phone number for my local Dutch Bros shop?
Our shops don’t have phones—we'd rather speak with you face-to-face at the window!
Do you deliver?
While third-party businesses may offer delivery, Dutch Bros itself doesn't. We believe you'll get the highest quality drink and best experience when you swing by one of our locations!
Where can I buy gift cards?
Gift cards are available at any of our locations, as well as on our website!
Can I just show my ID for a free birthday drink?
Our birthday drinks are now part of the rewards on our app! Download the app to get the free drink- we can’t wait to celebrate with you!
Can I purchase Dutchwear apparel?
We’ve decided to focus on what we do best - serving up awesome drinks, creating genuine connections at the window and giving back to our communities! That means we’re stepping away from offering DutchWear to our customers. You’ll still be able to buy coffee and drinkware on our website, which may occasionally offer a few surprises!
Can I buy stickers?
We’re not selling stickers anymore! Stop by your local shop the first Wednesday of every month for a Sticker Drop! You can now also earn App Stickers through the Dutch Bros app! Download to see which stickers are available to you!
Can I print a digital gift card and give it as a gift?
We recommend purchasing our IRL Gift Cards if you want to give something physical!
How do I earn points?
It’s easy! Collect 3 points for each dollar you spend at a shop, and there’s no limit to how many you can earn!
Can I still get points if I forgot my phone?
We hate when that happens! If you ever forget your phone, just give your broista your phone number, and you’ll earn the points. Unfortunately, we won't be able to issue points for past purchases unless you snag a receipt and email it to us.
Can I customize my drink?
Yes, our broistas are always happy to make any drink the way you’d like!
Can I place my drink order over the phone?
We aren’t able to take drink orders over the phone, but we’re excited to serve you! Don’t let our long lines fool you - we'll get your favorite drink to you as quickly as possible!
Can I apply more than once?
You can only apply once to each location! To follow up on an application, please swing by and check in with your local broistas!
Can I still customize my drink through Order Ahead?
We'd love to customize your drink the way you want, so you can definitely make your usual customizations when ordering ahead! If you have a particularly creative order, or enjoy a cold pour, we recommend ordering your drink at the shop so your broista can get it just right.
What are the operating hours of Dutch Bros Coffee in Lancaster?
Dutch Bros Coffee in Lancaster is open from 5:00 AM to 10:00 PM Monday through Thursday and Sunday, and from 5:00 AM to 11:00 PM on Friday and Saturday.
Does Dutch Bros Coffee offer delivery or curbside pickup?
Dutch Bros Coffee offers curbside pickup but does not provide delivery services.
What payment methods are accepted at Dutch Bros Coffee?
Dutch Bros Coffee accepts cash, all major credit cards, Dutch Bros gift cards, Apple Pay, Apple Cash, Samsung Pay, Google Pay, Venmo, and PayPal. Check with your local shop about accepting personal checks.
Can I customize my drink at Dutch Bros Coffee?
Yes, the broistas at Dutch Bros Coffee are happy to customize any drink to your preference.
Is there a birthday reward program at Dutch Bros Coffee?
Yes, by downloading the Dutch Bros app, you can receive a free drink reward on your birthday.
What kind of drinks does Dutch Bros Coffee offer?
Dutch Bros Coffee offers a wide variety of drinks including killer coffees, espresso drinks (mocha, latte, breve), Hot Cocoa, Shakes, Smoothies, Sparkling Sodas, Lemonades, and sugar-free flavors.
Are there kid-friendly drinks at Dutch Bros Coffee?
Yes, kids enjoy Not-so-Hots®, Sparkling Sodas, Dutch Shakes, and Smoothies at Dutch Bros Coffee.
What nearby places can I visit before or after grabbing a drink at Dutch Bros Coffee?
You can visit Spudnuts for donuts, Golden Nails for a beauty salon experience, or Pizza Hut for a quick meal, all located near Dutch Bros Coffee in Lancaster.
Are there grocery stores near Dutch Bros Coffee in Lancaster?
Yes, nearby grocery options include ALDI USA, Stater Bros. Markets, and Ceylon Boutique, which could be convenient stops before or after your visit to Dutch Bros Coffee.
Where can I find other food options near Dutch Bros Coffee?
Near Dutch Bros Coffee, you can find El Pollo Loco for Mexican cuisine, McDonald's for fast food, Wingstop for chicken, and Carl's Jr. for burgers.