Albertsons

Reviews

• DR

  Dréa Ryomen

  Jan 1, 2026
  2.0
  In store everything is nice everything is clean all of the staff is kind professional and helpful however when it comes to using your app for online purchases 10 out of 10 DO NOT !!!!!! recommend at 12:13 p.m., I placed an order via the app for this location (Lancaster, 20th St West). I did not receive a notification about a delay until 5:45 p.m. ​Concerned about the time, I contacted the live chat support at 5:46 p.m. twice. The agents confirmed they submitted an update request and even escalated the ticket, explicitly noting that this order needed to be fulfilled today. Despite that internal escalation, no one from the store reached out to me. ​I had to take the initiative to call the store myself at 6:40 p.m., only to be told that you close at 7:00 p.m. and would not be fulfilling the order because you were "too busy" and short-staffed. ​I completely understand holiday hours and being short-staffed; however, that is not an excuse for a complete lack of communication. You are not too busy to make a brief phone call. If you knew earlier in the afternoon that you were at capacity, you should have contacted me then. You should have given me the courtesy of knowing the order wouldn't be completed so I could choose a refund or arrange for expedited delivery the following day. ​Instead, you ignored the app escalations and waited until you were literally closing your doors to admit you couldn't do the job. That is incredibly unprofessional. ​Refunding my money does not compensate for the time I wasted waiting for this order. It does not account for the fact that I had to spend additional funds to buy dinner for my family at the last minute because you were too inconsiderate to provide a timely update. To be told "you'll get a call in the morning" is the bare minimum. ​I have been a customer for over 10 years, and this isn't the first time this has happened. It is not just that the items didn't arrive; it is the blatant disregard for the customer's time. You had ample opportunity to communicate, and you chose not to. Update: Next day my orders finally get started the items that were necessity to dinner yesterday we're no longer available I had to request substitutions instead of substitutions being offered like most stores do in the app like Stater Brothers Walmart even using instacart. I get up early so I looked over to see when I would be receiving an order that I should have received yesterday. I was not going to be offered alternative options they were just going to say the items are out of stock and leave it at that. I understand that yesterday was a holiday and I empathize and understand also that my order was 105 items. The part that pisses me off the most isn't that the order wasn't fulfilled yesterday but the order was in fulfilled yesterday and it was in communicated in a timely manner. Communication is key it is not unreasonable to tell a customer hey we can't complete your order we're swamped it's holiday hours unfortunately even though you ordered at 12:30 and your order is due at 6:00 p.m. the latest we won't be able to fulfill it because of the lack of staff due to the holiday hours. If I received a phone call a text message or even an email stating that I would not have any complaints I would be disappointed of course but I would be able to take action because it was communicated within reasonable time frame for me to make necessary adjustments and changes. The fact that the store with it 10 to 20 minutes before closing didn't call me I called them I've been reaching out to them not once did I receive a call prior to the store closing they knew they had orders they could have taken the time out of their day knowing they couldn't fulfill the order and communicate that but they did not. These items were full in stock yesterday now they're not which is understandable but also an issue because how they've done the shopping at the time frame allotted I would have been getting the exact items. I'm livid as a customer who has been going to this Albertsons for about 15 years plus!!!
• VG

  Val Goddess

  Dec 23, 2025
  5.0
  Nice
• DD

  Daryoush Daneshmand

  Dec 4, 2025
  5.0
  Great store with superizinging items is in the store shelves
• TP

  Tony Player

  Dec 3, 2025
  4.0
  Easy to find the store. Found what I wanted. Price was right. Less then 25 00 for wood pellets
• WR

  Wendy Ramirez

  Nov 15, 2025
  5.0
  I love this Albertsons I only have one problem I came today and when I called their phone number to see about their hours it said they close at 11 but when I got here at 10:15 they were already closed so that needs to be updated but I did see the hours are updated on here

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