Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Lakewood,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Accepts checksAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.2
808 reviews
5 stars
460
4 stars
189
3 stars
91
2 stars
24
1 star
44
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff is mixed; some customers praised friendly service while others reported rude behavior and poor attitudes.
Food Quality
Food quality is inconsistent; while many enjoyed the flavor, there were complaints about old ingredients, small portions, and incorrect orders.
Cleanliness
The cleanliness of the restaurant is a concern, with multiple reviews mentioning dirty dining areas and restrooms.
Order Accuracy
Several customers experienced issues with incorrect orders, missing items, and poor portion sizes.
Overall Experience
While some customers had positive experiences and enjoyed the food, others expressed frustration with service and quality, leading to a reluctance to return.
- JPJay PilesOct 17, 20255.0Samantha was sweet, we need more people like her. She was positive and willing to work thoroughly. She didn't rush me or hurry me , just a patient young optimistic employee.
- ACAngie CarmonaAug 23, 20251.0Went there on 8/22 at 2011, the driver thru person was rude, she was bothered that we didn’t leave right after we got our food, because they forgot to give us the ranch we asked for. This place does it a lot. When I get home to eat my food the avocado on the chicken tostada was old. We will not come to location again because it’s not the first time they been rude and have forgotten to give us something.
- RHRhonda HumphreyAug 20, 20254.0The food was well seasoned
- KMK MJul 9, 20251.0Ordered quesadillas Chicken had a bone in it horrible experience
- EGEd GoettmanMay 30, 20254.0Easy and fast chicken. I love the burritos. My wife likes soup and one of the bowls. Always good for a fast meal.
Frequently Asked Questions About El Pollo Loco
What are the standard opening hours for El Pollo Loco in Lakewood, CA?
El Pollo Loco in Lakewood, CA is open daily from 10:00 AM to 11:00 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco provides delivery services for customers.
Can I place an order for El Pollo Loco through a mobile app?
Yes, you can order via the El Pollo Loco app available on the App Store, or use their online menu link to place orders.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Check, Discover, and Visa cards as payment methods.
Where is the El Pollo Loco in Lakewood located?
It is located at 2727 E Carson St, Lakewood, CA 90712, USA.
Does El Pollo Loco offer catering services?
Yes, catering services are available at El Pollo Loco in Lakewood.
Does El Pollo Loco provide free Wi-Fi to its customers?
Yes, the restaurant offers free Wi-Fi for guests.
Is there a drive-through service at El Pollo Loco?
Yes, this location has a drive-through service available for customers.
What notable places are near El Pollo Loco?
Nearby places include Carwood Car Wash & Detail Center, Cooper's Windshield Repair, and McDonald's, making it convenient for customers to combine errands or dining.
Are there other dining options near El Pollo Loco in Lakewood?
Yes, nearby dining options include Panda Express for Chinese cuisine, Fuji Grill for Japanese food, and O'Connor's Irish Pub for pub fare.
Can I visit nearby services along with El Pollo Loco?
Certainly, customers can access automotive services like All-Thumbs Up Auto Glass Services and EVgo charging station nearby, making it easy to manage vehicle needs along with dining.