Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Lakewood,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Accepts checksAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.2
816 reviews
5 stars
464
4 stars
190
3 stars
91
2 stars
25
1 star
46
What are people saying?
AI-generated from recent customer reviews
Food Quality
Mixed reviews on food quality, with some praising freshness and flavor, while others reported issues with portion sizes and freshness.
Service Issues
Frequent complaints about poor service, including incorrect orders, rude staff, and lack of responsiveness.
Cleanliness
Concerns raised about cleanliness in dining areas and restrooms, with some customers noting improvements.
Customer Experience
Positive experiences highlighted by friendly staff and good service, but overshadowed by recurring service failures.
- JTJohn De La TorreDec 31, 20254.0To go order, it was decent
- INilie nepomucenoDec 31, 20255.0Great employee's and food
- MKMiss KDec 29, 20252.0Drive thru person was okay. But don't waste your hard-earned money. Ended up in the trash. Bowl was full of beans and rice with a tablespoon of old chicken. Not fresh at all. Asked for corn tortillas but given flour. Very disappointed.
- JLJasmine LopezDec 19, 20255.0Food is always right. Service is great.
- OPOptimus PrimeDec 14, 20251.0They made my burritos inaccurately and failed to give me a receipt when I try to call nobody answers the phone. I drive back to the restaurant and I get told they can not do anything about it because the receipt they never gave me was needed! What kind of customer service is this?
Frequently Asked Questions About El Pollo Loco
What are the standard opening hours for El Pollo Loco in Lakewood, CA?
El Pollo Loco in Lakewood, CA is open daily from 10:00 AM to 11:00 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco provides delivery services for customers.
Can I place an order for El Pollo Loco through a mobile app?
Yes, you can order via the El Pollo Loco app available on the App Store, or use their online menu link to place orders.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Check, Discover, and Visa cards as payment methods.
Where is the El Pollo Loco in Lakewood located?
It is located at 2727 E Carson St, Lakewood, CA 90712, USA.
Does El Pollo Loco offer catering services?
Yes, catering services are available at El Pollo Loco in Lakewood.
Does El Pollo Loco provide free Wi-Fi to its customers?
Yes, the restaurant offers free Wi-Fi for guests.
Is there a drive-through service at El Pollo Loco?
Yes, this location has a drive-through service available for customers.
What notable places are near El Pollo Loco?
Nearby places include Carwood Car Wash & Detail Center, Cooper's Windshield Repair, and McDonald's, making it convenient for customers to combine errands or dining.
Are there other dining options near El Pollo Loco in Lakewood?
Yes, nearby dining options include Panda Express for Chinese cuisine, Fuji Grill for Japanese food, and O'Connor's Irish Pub for pub fare.
Can I visit nearby services along with El Pollo Loco?
Certainly, customers can access automotive services like All-Thumbs Up Auto Glass Services and EVgo charging station nearby, making it easy to manage vehicle needs along with dining.