Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Lakewood,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
Location
Hours
Reviews
4.0
628 reviews
5 stars
314
4 stars
144
3 stars
74
2 stars
30
1 star
66
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer service experiences are mixed, with some praising friendly staff while others report slow service and poor attitudes.
Food Quality
Food quality is inconsistent, with complaints about overcooked chicken and missing items, but some customers enjoy the taste and freshness.
Cleanliness
The cleanliness of the restaurant is noted positively by some, but others report issues with dirty conditions and maintenance.
Pricing
Customers feel that prices have increased, and some express dissatisfaction with portion sizes relative to cost.
Management Changes
Recent management changes have led to mixed reviews, with some customers noticing improvements while others report declines in service and food quality.
- TJtm jAug 30, 20252.0I ordered wi gs and they said they only had 2 so I got them,El Pollo doesn't ever give wings they stopped the wing lovers,my complaint is when u do get the wings there over cooked and dry ,so why hold on to them u can go to any chicken place and get wings except EL Pollo a chicken place .Maybe if u wouldn't hold on to them they won't be overcooked and dry.
- TPTomas PalomaresAug 8, 20255.0Yaya is the best,she is pleasant and professional. She went above and beyond for my family. Thank you. Give her a raise !
- SOScotty OrantesJun 13, 20255.0I work near pollo loco, so when I get those 30 min lunches this is my go to spot. Cant go wrong with a pollo bowl!. Or their al carbón tacos, hits the spot!.
- LCLucy CarrilloJun 10, 20255.0An ordinary place inside, nothing exciting. Food we chose was good tasting, of quality, & pricing was reasonable for the plate we chose and came with a drink even.
Frequently Asked Questions About El Pollo Loco
What are the regular operating hours for El Pollo Loco in Lakewood, CA?
El Pollo Loco in Lakewood, CA is open daily from 10:00 AM to 10:00 PM.
Does El Pollo Loco offer online ordering options?
Yes, you can order online via their website or the El Pollo Loco app.
What types of payment does El Pollo Loco in Lakewood accept?
They accept American Express, Discover, and Visa credit cards.
Does this El Pollo Loco location have a drive-thru service?
Yes, the Lakewood location offers a drive-through for customer convenience.
Can I get catering services from El Pollo Loco in Lakewood?
Yes, catering is available at this location.
How can I contact El Pollo Loco in Lakewood for questions or feedback?
You can reach them at +1 562-925-5644 or email epl3421@eplfranchisee.com.
What nearby restaurants can I visit if I'm in the area around El Pollo Loco?
Nearby you can find Arby's for sandwiches, Pizza Hut for pizza, Thai Villa Restaurant for Thai cuisine, and Church’s Texas Chicken for more chicken options.
Are there any fitness or wellness centers close to El Pollo Loco?
Yes, UFC GYM is nearby if you want to work out before or after your meal.
Where can I get a coffee or quick snack near El Pollo Loco?
Starbucks and 7-Eleven are nearby locations for coffee and quick snacks or convenience items.
Are there any banks or financial services near El Pollo Loco for customer convenience?
Yes, Union Bank, U.S. Bank Branch, Wells Fargo Bank, Chase Bank, OneMain Financial, and Western Union are all nearby to manage your financial needs.