Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
This might be the worst fast food restaurant I’ve ever been to, which is pretty shocking considering this location has only been up for MAYBE 2 years?
After having to repeat both my and my wife’s orders 3 times because the girl taking our order kept getting sidetracked after asking us to repeat our order, we waited a good 20 minutes, possibly more, at the pay window. 20 minutes at the pay window yall! Just to be told “sorry, we have a new sandwich maker.” So maybe have another line cook there to supervise them instead of just leaving them at it by themselves. The people that were waiting in the dining room looked just as annoyed which tells me they’d been waiting as long as us, if not longer.
You would think that repeating an order 3 times would ensure that we got the right order. But of course they couldn’t even give us that. My wife’s order was totally wrong, and instead of the chili cheese fries I ordered, I got a few fries in a container with bean soup over it. It’s safe to say we won’t be coming back to this location, and I wouldn’t be surprised if they shut it down in the near future.
JJ
James
Jan 28, 2026
5.0
Went through the drive thru. I was greeted promptly, gave my order 2 minutes later had my real burger and fries. I enjoy Wendy's burgers.
NP
Nam T (Peter)
Jan 25, 2026
1.0
As you've already seen with all of the other reviews, this Wendy's wins the award for worst fast-food restaurant experience bar none.
My daughter and I have been here a few times since it's conveniently located near her school and she loves their Frostee. I cringe every time she asks me to go there because of bad experiences that have gotten worst with each visit. The most common issue is incorrect order. I kid you not, of the over half dozen times we've ordered from there, we've received our order correctly exactly one time. Every other time has been missing items and one time where the order was someone else's.
The other issue is professionalism. When we finally figure out that our order is incorrect, sometimes having to inconveniently turn around and head back to the location, we would come in and talk to the cashier area for correction. Most times, it's been a middle aged Hispanic manager that comes over to ask what's wrong. And most times, the manager puts on an attitude as if I'm at fault for getting the wrong order, and I'm the one inconveniencing them 😞.
I was finally able to convince my daughter to not request to eat there anymore because of the trouble we go through every time we do. Our dine-in and take-out experience at McDonald's is a lot more enjoyable and stress free now!
QS
Quinton Smith
Jan 13, 2026
1.0
garbage. got nuggets and a plain burger… i didn’t even care they messed up the order mistakes happen. but how do u mess up my order, then charge me for sauce that YOU FORGOT to put in the bag? crazy. never again. manager thought he was doing something but lost a customer over 54 cents
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-thru hours for Wendy's at 21781 Lake Forest Dr?
The drive-thru at Wendy's is open daily from 6:30 AM to midnight.
Does this Wendy's location serve breakfast?
Yes, this Wendy's in Lake Forest, CA serves breakfast including combos, sandwiches, coffee, and sides.
Is delivery available from this Wendy's?
Yes, delivery is available through the Wendy's app and order.wendys.com where you can enter your address to confirm delivery availability.
Can I place an order online or through an app for this Wendy's?
Yes, you can order via the Wendy's mobile app or online at order.wendys.com.
What payment methods are accepted at this Wendy's location?
This Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
How can I contact this Wendy's location for questions or feedback?
You can call them at (949) 328-9028, reach out through the Wendy's Customer Care live chat or phone 888-624-8140, or fill out their customer satisfaction survey online.
Where can I find this Wendy's menu and nutritional information?
Menu pricing and nutrition details are available at menu.wendys.com and through the mobile app, where you can also customize your meal.
What other local businesses are near Wendy's that I might visit?
Nearby places include U.S. Bank Branch for banking, Lake Forest & Trabuco medical center, and Crown Ace Hardware for home needs.
Are there dining options close to Wendy's if I want to try something different?
Yes, nearby restaurants include Brizio Pizza, Villa Roma Italian Restaurant, Pho So 1 Vietnamese Restaurant, and Majestic's Asian Eatery.
What nearby services could be helpful for someone visiting Wendy's?
Nearby services include CVS Pharmacy for medical supplies, US Navy Officer Recruiting for career inquiries, and Seven Falls Massage & Spa for relaxation.
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