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McDonald's

3.8
(1034 reviews)

Business Details

23742 Rockfield Dr, Lake Forest, CA
92630, United States
(949) 581-9261
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
23742 Rockfield Dr, Lake Forest, CA
92630, United States

Hours

Reviews

3.8
1,034 reviews
5 stars
447
4 stars
251
3 stars
169
2 stars
56
1 star
111

What are people saying?

AI-generated from recent customer reviews

Service Issues

Multiple customers reported problems with order accuracy and unprofessional behavior from staff, leading to dissatisfaction.

Food Quality

While some customers praised the food as hot and fresh, others complained about items being undercooked or not meeting expectations.

Cleanliness

The restaurant was noted for being clean by some, but others reported issues with dirty tables and restrooms.

Pricing Concerns

Several reviews mentioned that prices are perceived as high for the quality of food received, with some feeling that value has decreased.

Positive Experiences

Despite the issues, there were numerous positive comments about friendly staff and quick service, particularly during off-peak hours.
  • BN
    Brian Nguyen
    Jan 30, 2026
    4.0
    Food came out fast, chicken sandwich (add pickles and tomato), small fry, 4 chicken nuggets, and a cola for $5.50. Surroundings are clean. Parking is cramped.
  • TS
    Thee One Saint
    Jan 24, 2026
    2.0
    All my food items were good except one item. I got a raw spicy chicken deluxe.
  • AB
    Alben Balisacan
    Jan 23, 2026
    1.0
    Every single time I order 4 spicy mchickens at night at this location they give me regular ones. This has been the 5th time this has happened so they know what they are doing. I worked Mcdonalds before dont be lazy
  • AB
    Andy Bogus
    Dec 23, 2025
    5.0
    Take out. This McDonald's is well above average. A very professional and seasoned team.
  • KK
    Kristyn
    Dec 7, 2025
    1.0
    I will not be returning to this location under any circumstances. The experience I had today was completely unacceptable. I purchased three Grinch meals along with additional items, and upon arriving home, I discovered the socks were missing. When I returned to have the mistake corrected, I was met with outright disrespect. Instead of simply acknowledging the oversight, I was accused of lying — an accusation that is not only baseless, but insulting. There is absolutely no justification for a customer to be spoken to in that manner. I paid for the items, and I expected to receive them. The behavior displayed — specifically by Rosie! — was shockingly unprofessional and entirely inappropriate. This was not a simple error; it was a complete failure in customer service, and I refuse to support a business that allows its employees to treat customers with such disregard.

Brand Certified Facts from McDonald's

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Certified March 01, 2026Yext Knowledge Graph
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