McDonald's

3.8
1029 reviews
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Business Details

23742 Rockfield Dr, Lake Forest, CA
92630, United States
(949) 581-9261
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
23742 Rockfield Dr, Lake Forest, CA
92630, United States

Hours

Reviews

3.8
1,029 reviews
5 stars
445
4 stars
250
3 stars
169
2 stars
55
1 star
110

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of positive and negative experiences with staff, ranging from friendly and professional service to instances of rudeness and disrespect.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and overall dissatisfaction with order fulfillment.

Cleanliness

While some reviews praised the cleanliness of the restaurant, others highlighted issues with dirty tables and restrooms.

Food Quality

Customers had varied opinions on food quality, with some enjoying fresh and hot meals, while others complained about cold or poorly prepared food.

Pricing Concerns

Several reviews mentioned rising prices and perceived value issues, with customers feeling that the quality did not match the cost.
  • AB
    Andy Bogus
    Dec 23, 2025
    5.0
    Take out. This McDonald's is well above average. A very professional and seasoned team.
  • KK
    Kristyn
    Dec 7, 2025
    1.0
    I will not be returning to this location under any circumstances. The experience I had today was completely unacceptable. I purchased three Grinch meals along with additional items, and upon arriving home, I discovered the socks were missing. When I returned to have the mistake corrected, I was met with outright disrespect. Instead of simply acknowledging the oversight, I was accused of lying — an accusation that is not only baseless, but insulting. There is absolutely no justification for a customer to be spoken to in that manner. I paid for the items, and I expected to receive them. The behavior displayed — specifically by Rosie! — was shockingly unprofessional and entirely inappropriate. This was not a simple error; it was a complete failure in customer service, and I refuse to support a business that allows its employees to treat customers with such disregard.
  • AD
    Alex DC
    Dec 3, 2025
    5.0
    I stopped here on a whim to use to the restroom and got two items. The store associate was so kind, and even offered to put my food under the warmer while I went to the restroom. The store was also clean and peaceful. The associate made the experience unexpectedly nice!
  • JL
    Jian Liang
    Nov 29, 2025
    3.0
    When I politely asked for ONE extra ranch for my 40 pieces of children nuggets, the lady looked at me with an unfriendly face which was unacceptable.
  • RM
    Russell De La Mare
    Nov 21, 2025
    4.0
    Great curbside, terrible counter service, it's like they would prefer to have no face to face pos at all.
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Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's in Lake Forest, CA?

McDonald's in Lake Forest is open daily from 5:00 AM to 11:00 PM.

Is the drive-thru service at this McDonald's location available late?

Yes, the drive-thru is open daily from 5:00 AM to 11:00 PM, one hour later than the delivery service.