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Jimmy John's

3.5
(146 reviews)

Business Details

20025 Lake Forest Dr, Lake Forest, CA
92630, United States
(949) 770-4440

About

Sandwich Restaurant

Location

Jimmy John's
20025 Lake Forest Dr, Lake Forest, CA
92630, United States

Hours

Reviews

3.5
146 reviews
5 stars
64
4 stars
25
3 stars
9
2 stars
13
1 star
35

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times for orders, often exceeding 30 minutes, and issues with orders being ready on time.

Staffing Issues

Many reviews highlighted that the location is often understaffed, leading to poor service and long wait times.

Order Accuracy

A significant number of customers experienced issues with incorrect orders and missing items, contributing to dissatisfaction.

Customer Service

Feedback indicated a lack of professionalism and poor customer service from staff, with several customers noting rude interactions.

Food Quality

While some customers enjoyed the sandwiches, others reported inconsistencies in quality, including stale bread and insufficient ingredients.
  • JD
    Jenn D
    6 days ago
    1.0
    Wow!! I ordered a spinach wrap. They heat up a flour tortilla. After a while the spinach wrap was ready. Asked for roast beef no cheese. They added cheese. The manger said sorry we’re busy. I left. I’m going to go to places that don’t use sorry we’re busy.
  • AK
    A K
    Jan 29, 2026
    1.0
    Absolute garbage location. Usually only one employee so it takes an hour to get a sandwich.
  • CH
    Christin H.
    Jan 18, 2026
    1.0
    They close at 6 on weekends and yet don't update their Google listing.
  • NR
    Nicole Ross
    Oct 28, 2025
    1.0
    This location has been so slow for so long now. We used to love coming here. We order online for pick up & it is never ready when we come. And we now anticipate it taking longer because they are slow so we will order almost an HOUR ahead and it is still not ready, and has several orders ahead of ours. We stopped coming for a while but decided to give it a try again and same thing. Ordered it and waited a long time to go pick it up & we are still having to wait an extra half an hour for them to make the sandwich while standing in the store. You can't order it in person or in advance without having to wait 30 plus minutes. I feel for the workers because somethings not right for this to keep happening. They need a better system or hire more employees.
  • CN
    Christine Nguyen
    Sep 28, 2025
    1.0
    Restaurant was close at 5:58pm when hours stated otherwise. My order was missing all the condiments, extra side of sauce, and the sandwiches were all cold when I requested them to be toasted. Called the restaurant and the employee said he didn’t make those sandwiches and that there’s nothing he can do. He said they’re closed and hung the phone up. Awful customer service.

Brand Certified Facts from Jimmy John's

Jimmy John's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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