Jimmy John's

3.5
142 reviews

About

Sandwich Restaurant

Location

Jimmy John's
20025 Lake Forest Dr, Lake Forest, CA
92630, United States

Hours

Reviews

3.5
142 reviews
5 stars
63
4 stars
25
3 stars
9
2 stars
13
1 star
32

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times for orders, understaffing, and incorrect orders, leading to frustration.

Inconsistent Hours

Many reviews noted that the restaurant often closed earlier than advertised, causing inconvenience for customers.

Food Quality

While some customers praised the sandwiches, others complained about poor preparation, lack of ingredients, and high prices relative to portion sizes.

Customer Service

Several reviews highlighted poor customer service experiences, including rude staff and lack of assistance with order issues.
  • NR
    Nicole Ross
    Oct 28, 2025
    1.0
    This location has been so slow for so long now. We used to love coming here. We order online for pick up & it is never ready when we come. And we now anticipate it taking longer because they are slow so we will order almost an HOUR ahead and it is still not ready, and has several orders ahead of ours. We stopped coming for a while but decided to give it a try again and same thing. Ordered it and waited a long time to go pick it up & we are still having to wait an extra half an hour for them to make the sandwich while standing in the store. You can't order it in person or in advance without having to wait 30 plus minutes. I feel for the workers because somethings not right for this to keep happening. They need a better system or hire more employees.
  • CN
    Christine Nguyen
    Sep 28, 2025
    1.0
    Restaurant was close at 5:58pm when hours stated otherwise. My order was missing all the condiments, extra side of sauce, and the sandwiches were all cold when I requested them to be toasted. Called the restaurant and the employee said he didn’t make those sandwiches and that there’s nothing he can do. He said they’re closed and hung the phone up. Awful customer service.
  • KB
    Kelly B
    Sep 25, 2025
    1.0
    Closed 30 minutes early... 9/25
  • RS
    Rose Si
    Aug 12, 2025
    5.0
    Greate place !!!
  • ZF
    Zahradnik Family
    Aug 10, 2025
    3.0
    They are constantly under staffed and take 30-40 minutes to get an order out. The hours clearly state 11am-9pm every day but they were closed by 6pm today! What a waste of my time and gas driving down here. I absolutely love the food but this quality of service is horrendous!