Brand Certified
El Pollo Loco
4.3(849 reviews)
Certified by El Pollo Loco • Mar 01, 2026
Business Details
23601 El Toro Rd, Lake Forest, CA
92630, United States
Certified by El Pollo Loco • Mar 01, 2026
(949) 855-1133
Certified by El Pollo Loco • Mar 01, 2026
https://restaurants.elpolloloco.com/ca/lake-forest/23601-el-toro-rd
Certified by El Pollo Loco • Mar 01, 2026
About
Certified by El Pollo Loco • Mar 01, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Lake Forest,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- [Free/Paid] wi-fiNot available
Location
Certified by El Pollo Loco • Mar 01, 2026
Hours
Certified by El Pollo Loco • Mar 01, 2026
Reviews
4.3
849 reviews
5 stars
526
4 stars
181
3 stars
74
2 stars
25
1 star
43
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer service experiences vary widely, with some praising friendly and attentive staff, while others report rude service and long wait times.
Food Quality
Food quality is inconsistent; while many customers enjoy the chicken and sides, others complain about portion sizes, overcooked items, and missing ingredients.
Cleanliness
The restaurant is generally reported as clean, but there are occasional complaints about unsanitary conditions.
Atmosphere
The dining environment is described as clean but often too cold, with some customers suggesting a need for modernization.
- RNRoxanne NoffzFeb 20, 20264.0Gave us very little chicken in our pollo bowl. I have been to several other chains and they give more chicken. The cashier ask us to take the food to go at 945 when we were ordering be because they close at 10.
- MEMartha EmmaFeb 10, 20263.0Did the chicken get smaller and prices higher? Yes! The chicken pieces were like the size of a small hen. Prices, of course, have gone up. The restaurant is very clean, but extremely cold. When I asked if they could take the air conditioner down or turn off. They said not because it would break. Overall, it is a fast food place with ok food, but not nearly the quality it used to be.
- NLNasser LopezJan 20, 20265.0La comida esta bien mesclar de sabores saben sabroso y los chips de tortillas son bien tostaditos.
- MRMonyk RomerJan 15, 20261.0PESIMO SERVICIO, PERSONAS PREPOTENTES, QUE ASCO.
- RHRolando HernándezJan 15, 20261.0A la 1 de la tarde mi familia fuimos a comer y sorpresa los frijoles quemados, el dueño se la pasa gritando a sus empleados, no es posible que den un servicio con tantos problemas y que ko se den cuenta que estan los clientes, pésimo servicio.
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