Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Lake Forest,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Accepts checksAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.3
759 reviews
5 stars
444
4 stars
190
3 stars
56
2 stars
24
1 star
45
What are people saying?
AI-generated from recent customer reviews
Food Quality
While many customers praised the chicken for being juicy and flavorful, there were several complaints about undercooked or dry chicken, as well as issues with portion sizes.
Customer Service
Customer service experiences varied widely; some reviews highlighted friendly and attentive staff, while others reported rude service and poor handling of complaints.
Cleanliness
The restaurant was noted for being clean by many customers, although some mentioned unpleasant odors and maintenance issues.
Ordering Experience
Several customers expressed dissatisfaction with the kiosk ordering system and online ordering issues, preferring personal interaction instead.
Value for Money
Customers felt that prices were increasing while portion sizes were decreasing, leading to concerns about overall value.
- AYAmir YoonesiNov 21, 20252.0I ordered the Tostada, but the lettuce on top was in really bad condition, it tasted frozen or even spoiled. When I mentioned it to the store manager, he insisted everything was fine, even though I’ve ordered the same item at other branches and never had this issue. In the end, the photos and video I uploaded speak for themselves
- JJJamesOct 21, 20253.0The kiosk ordering is inconvenient I would much rather have interacted with a person rather than a computer. Food was good but chicken pieces are small
- CMCathy MarquezSep 2, 20254.0The food was good, but the size of the chicken pieces keep shrinking and the price is inflating. I don’t like the kiosk ordering. When I go to a restaurant I want to be served. Also, the kiosk kept making beeping noises while I was eating. Very annoying.
- EDEdm DawgJun 11, 20175.0Bomb food one of the best pollo locos i been too
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Lake Forest?
El Pollo Loco in Lake Forest is open from 10:00 AM to 10:00 PM Monday through Friday, and from 10:00 AM to 9:00 PM on Saturdays and Sundays.
Where is El Pollo Loco located in Lake Forest, CA?
El Pollo Loco is located at 21212 Bake Parkway, Lake Forest, CA 92630, United States.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services to customers.
Can I order El Pollo Loco food online from this location?
Yes, you can order online through their website or via their mobile app available on the Apple App Store.
What types of cuisine does El Pollo Loco specialize in?
El Pollo Loco specializes in fresh, authentic Mexican cuisine with a focus on fire-grilled chicken dishes.
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Check, Discover, and Visa as payment options.
Is free Wi-Fi available at El Pollo Loco Lake Forest?
Yes, free Wi-Fi is available at this El Pollo Loco location.
What nearby restaurants can I visit before or after dining at El Pollo Loco?
Nearby restaurants include Subway, Golden Box Express, Kanji (a Japanese seafood restaurant), KFC, McDonald's, Cicero's Pizzeria Kitchen, Umma's K-BBQ, Lupe's Mexican Eatery, Pho Tam Cali, Milo's Pizzeria, Curry Pizza House, and Hikari Poki.
Are there any nearby salons or spas near El Pollo Loco?
Yes, nearby beauty and hair salons include Angel Hair & Nails, Maia Bella Barber & Salon, Haircut Store, HS Salon, and Tropical Nails Spa. Best Massage spa is also nearby for massage therapy services.
What nearby services can assist customers visiting El Pollo Loco by car?
Nearby automotive services include USA Express Tire & Service, Lake Forest Express Wash, Bake Car Wash, and Chevron gas station. These can be useful for vehicle maintenance before or after your meal.