Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Lake Forest,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Accepts checksAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.3
754 reviews
5 stars
442
4 stars
189
3 stars
54
2 stars
24
1 star
45
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the food for being tasty and well-prepared, although there were complaints about inconsistent portion sizes and occasional undercooked chicken.
Service Issues
While many reviews highlighted friendly and attentive staff, there were significant complaints about rude service, long wait times, and issues with online orders.
Cleanliness
The restaurant was noted for being clean, but some customers reported unpleasant odors and a need for remodeling.
Ordering Experience
Many customers expressed dissatisfaction with the kiosk ordering system, preferring personal interaction instead.
Value for Money
Some customers felt that prices were increasing while portion sizes were decreasing, leading to concerns about value.
- AYAmir Yoonesi3 days ago2.0I ordered the Tostada, but the lettuce on top was in really bad condition, it tasted frozen or even spoiled. When I mentioned it to the store manager, he insisted everything was fine, even though I’ve ordered the same item at other branches and never had this issue. In the end, the photos and video I uploaded speak for themselves
- JJJamesOct 21, 20253.0The kiosk ordering is inconvenient I would much rather have interacted with a person rather than a computer. Food was good but chicken pieces are small
- CMCathy MarquezSep 2, 20254.0The food was good, but the size of the chicken pieces keep shrinking and the price is inflating. I don’t like the kiosk ordering. When I go to a restaurant I want to be served. Also, the kiosk kept making beeping noises while I was eating. Very annoying.
- JPJohn PJun 28, 20255.0This location was good overall.
- JSjohn shultsJun 17, 20255.0Could use a remodel
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Lake Forest?
El Pollo Loco in Lake Forest is open from 10:00 AM to 10:00 PM Monday through Friday, and from 10:00 AM to 9:00 PM on Saturdays and Sundays.
Where is El Pollo Loco located in Lake Forest, CA?
El Pollo Loco is located at 21212 Bake Parkway, Lake Forest, CA 92630, United States.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services to customers.
Can I order El Pollo Loco food online from this location?
Yes, you can order online through their website or via their mobile app available on the Apple App Store.
What types of cuisine does El Pollo Loco specialize in?
El Pollo Loco specializes in fresh, authentic Mexican cuisine with a focus on fire-grilled chicken dishes.
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Check, Discover, and Visa as payment options.
Is free Wi-Fi available at El Pollo Loco Lake Forest?
Yes, free Wi-Fi is available at this El Pollo Loco location.
What nearby restaurants can I visit before or after dining at El Pollo Loco?
Nearby restaurants include Subway, Golden Box Express, Kanji (a Japanese seafood restaurant), KFC, McDonald's, Cicero's Pizzeria Kitchen, Umma's K-BBQ, Lupe's Mexican Eatery, Pho Tam Cali, Milo's Pizzeria, Curry Pizza House, and Hikari Poki.
Are there any nearby salons or spas near El Pollo Loco?
Yes, nearby beauty and hair salons include Angel Hair & Nails, Maia Bella Barber & Salon, Haircut Store, HS Salon, and Tropical Nails Spa. Best Massage spa is also nearby for massage therapy services.
What nearby services can assist customers visiting El Pollo Loco by car?
Nearby automotive services include USA Express Tire & Service, Lake Forest Express Wash, Bake Car Wash, and Chevron gas station. These can be useful for vehicle maintenance before or after your meal.