Brand Certified
El Pollo Loco
4.3(763 reviews)
Certified by El Pollo Loco • Mar 01, 2026
Business Details
21212 Bake Pkwy, Lake Forest, CA
92630, United States
Certified by El Pollo Loco • Mar 01, 2026
(949) 454-8312
Certified by El Pollo Loco • Mar 01, 2026
https://restaurants.elpolloloco.com/ca/lake-forest/21212-bake-pkwy
Certified by El Pollo Loco • Mar 01, 2026
About
Certified by El Pollo Loco • Mar 01, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Lake Forest,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Accepts checksAvailable
- [Free/Paid] wi-fiNot available
Location
Certified by El Pollo Loco • Mar 01, 2026
Hours
Certified by El Pollo Loco • Mar 01, 2026
Reviews
4.3
763 reviews
5 stars
446
4 stars
190
3 stars
56
2 stars
24
1 star
47
What are people saying?
AI-generated from recent customer reviews
Food Quality
While many customers enjoyed the chicken and found it flavorful, there were several complaints about undercooked or dry chicken, as well as issues with portion sizes.
Customer Service
Customer service experiences varied widely; some praised the friendly and attentive staff, while others reported rude behavior and poor service.
Cleanliness
The restaurant was noted for being clean by many customers, but there were also reports of unpleasant odors and maintenance issues.
Ordering Experience
Several customers expressed dissatisfaction with the kiosk ordering system and issues with online orders, including missing items and long wait times.
Atmosphere
The restaurant's atmosphere received mixed reviews, with some noting it was dated and in need of remodeling, while others appreciated the overall vibe.
- TJTom Jack1 day ago5.0Excellent chicken and corn 🌽
- RLRoberto Lomeli2 days ago5.0Great taste
- GCGabriela CJan 21, 20261.0Smells like sewer as soon as you walk in. I don’t know how people were sitting there eating
- JJJayeshJan 20, 20261.0Old frowning lady very rude
- AYAmir YoonesiNov 21, 20252.0I ordered the Tostada, but the lettuce on top was in really bad condition, it tasted frozen or even spoiled. When I mentioned it to the store manager, he insisted everything was fine, even though I’ve ordered the same item at other branches and never had this issue. In the end, the photos and video I uploaded speak for themselves
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Certified March 01, 2026Yext Knowledge Graph
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