Subway

Reviews

• SW

  Shaniece Washington

  5 days ago
  1.0
  Horrible management Jimena or ximena whatever her name is doesn’t have any customer service skills whatsoever. If I could give this 0 stars I would. She gave me the wrong sandwich and did not fix the problem nor acknowledge her mess up. Not going to this location again 🗑️ The other young lady with the braces was very nice and helped more then the manager.
• NT

  N T

  Oct 13, 2025
  5.0
  I placed an order through Grubhub and unfortunately received the wrong items. When I contacted the Subway location, Joshua provided excellent customer service. He handled the issue quickly and ensured that the correct order was delivered. His professionalism and dedication were greatly appreciated. Thank you, Joshua, for going above and beyond!
• SJ

  Shanea Johnson

  Sep 25, 2025
  1.0
  I leave reviews regularly, but this one is especially important because this situation was not just bad service — it was dangerous and completely unacceptable. This Subway location has a history of carelessness. The first time I had an issue, they ignored a clear allergy warning and used a knife that had been in contact with tomatoes — which my child is severely allergic to — to prepare our food. That could have caused a life-threatening reaction. At the time, I didn’t have my receipt and decided to let it go because my daughter’s health was my top priority. But this latest incident crossed every line. On Monday around 1:00 PM, my fiancé and I picked up an order I placed online. When we arrived, there was no manager on duty, only a young crew member. We went home and began eating, and about halfway through his sandwich, my fiancé discovered the bacon was raw and undercooked. Not just a little soft — uncooked and unsafe to eat. This is a serious food safety violation. Undercooked pork can cause illnesses like Salmonella or Trichinosis, which can lead to hospitalization or worse. I immediately planned to report it. The next day, I went back to the store, again there was no manager, so I explained the situation to another crew member and left my full name and phone number. I was assured the manager would call me. That never happened. On day three, I finally reached the manager by phone. Instead of taking responsibility or offering to fix the situation, they blamed me, claiming too much time had passed — even though I reported it right away and followed every step they told me to take. Not only is this unprofessional, but it violates several health and consumer protection laws: FDA Food Code & USDA Regulations – Serving undercooked pork is a direct violation of national food safety rules. California Retail Food Code (Cal. Health & Safety Code §§ 113996, 114093) – Food establishments must cook food to safe internal temperatures and follow proper sanitary practices. Implied Warranty of Merchantability (UCC § 2-314) – Selling unsafe, contaminated, or undercooked food breaches the legal warranty that food must be safe for consumption. Negligence & Liability – Ignoring my allergy warning before and now serving raw meat puts lives at risk and opens the business to potential lawsuits if someone is harmed. At this point, they’ve shown no accountability, no concern for customer health, and a total disregard for basic food safety. ⚠️ My warning to others: If you have allergies, health concerns, or simply expect safe food, be very careful eating here. Mistakes like these aren’t minor — they can make someone seriously ill or worse
• TM

  Taylor McDonald

  May 17, 2025
  4.0
  My experience was very different than many of the previous reviews. It was clean and the staff was friendly. The sandwich artist that helped us was great - I wish I remembered her name! Positive body language - like she wanted to help vs had to help, loud and clear voice, and just nice. Eyebrow raising 1st time visit but in a good way. Hope my next visit is just as good.
• GX

  Godsarethebest XDGarlic

  May 5, 2019
  3.0
  Didn't redeem my coupon and said they did

Frequently Asked Questions About Subway