While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Lake Elsinore,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Customers frequently mentioned issues with food quality, including dry chicken, overcooked items, and incorrect orders.
Customer Service
Mixed feedback on customer service; some praised helpful staff while others reported poor service and long wait times.
Cleanliness
Several reviews highlighted cleanliness issues, particularly in the dining area and bathrooms.
Order Accuracy
Many customers experienced problems with order accuracy, including missing items and incorrect food preparation.
Positive Experiences
Despite the negatives, some customers expressed satisfaction with the food and service, noting friendly staff and good management.
MS
Mychael Silveira
Oct 30, 2025
5.0
Had a great dinner
BM
Bill Martin
Sep 30, 2025
4.0
The new EoS gym is going to ruin this shopping center. There was no parking for El Pollo Loco or any other store. Food was fine, a little dry but fresh.
KM
Kimberly M
Sep 30, 2025
4.0
Good for El pollo loco
SR
stephen r
Sep 21, 2025
1.0
5 employees walk by absolutely no eye contact no response. No help ordering,
Just walked out after being ignored for 10 min.
CV
C V
Sep 19, 2025
2.0
Food here is always good. Unfortunately, their dining room was locked at 9pm when their closing hours are 10pm. Bad for business. The workers were chatting and laughing amongst themselves while we were trying to find out why the doors were locked. Mind you, while on the clock. Won't be back.