Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Lake Elsinore,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Accepts checksAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.1
605 reviews
5 stars
320
4 stars
142
3 stars
60
2 stars
27
1 star
56
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently mentioned issues with food quality, including dry chicken, overcooked items, and incorrect orders.
Customer Service
Mixed feedback on customer service; some praised helpful staff while others reported poor service and long wait times.
Cleanliness
Several reviews highlighted cleanliness issues, particularly in the dining area and bathrooms.
Order Accuracy
Many customers experienced problems with order accuracy, including missing items and incorrect food preparation.
Positive Experiences
Despite the negatives, some customers expressed satisfaction with the food and service, noting friendly staff and good management.
- MSMychael SilveiraOct 30, 20255.0Had a great dinner
- BMBill MartinSep 30, 20254.0The new EoS gym is going to ruin this shopping center. There was no parking for El Pollo Loco or any other store. Food was fine, a little dry but fresh.
- KMKimberly MSep 30, 20254.0Good for El pollo loco
- SRstephen rSep 21, 20251.05 employees walk by absolutely no eye contact no response. No help ordering, Just walked out after being ignored for 10 min.
- CVC VSep 19, 20252.0Food here is always good. Unfortunately, their dining room was locked at 9pm when their closing hours are 10pm. Bad for business. The workers were chatting and laughing amongst themselves while we were trying to find out why the doors were locked. Mind you, while on the clock. Won't be back.
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Lake Elsinore?
El Pollo Loco is open every day from 10:00 AM to 10:00 PM.
Where is El Pollo Loco located in Lake Elsinore?
El Pollo Loco is located at 31550 Grape St, Lake Elsinore, CA 92532, USA.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco provides delivery services for their food orders.
Can I place an order for pickup or delivery through an app for El Pollo Loco?
Yes, you can order through the El Pollo Loco mobile app available on the Apple App Store or use their online ordering system.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Visa, Discover, and Check as payment methods.
Does El Pollo Loco have free Wi-Fi available for customers?
Yes, El Pollo Loco offers free Wi-Fi to its customers.
What kind of food does El Pollo Loco serve?
El Pollo Loco specializes in fresh, fire-grilled Mexican chicken entrees along with handmade guacamole, salsas, and dressings.
Is there a Papa John's Pizza near El Pollo Loco in Lake Elsinore?
Yes, Papa John's Pizza is located nearby and can be a convenient option if you're looking for pizza after or before dining at El Pollo Loco.
Where can I find a Wells Fargo Bank near El Pollo Loco?
There is a Wells Fargo Bank close to El Pollo Loco, perfect for handling any financial needs before or after your meal.
Are there beauty salons near El Pollo Loco in Lake Elsinore?
Yes, Vizion Hair Salon and Tera Williams beauty salon are nearby for customers interested in hair styling or makeup services.