While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Lake Elsinore,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Customers frequently mentioned issues with food quality, including dry chicken, incorrect orders, and inconsistent portion sizes.
Customer Service
Mixed feedback on customer service; while some praised helpful staff, others reported poor service and long wait times.
Cleanliness
Several reviews highlighted cleanliness issues, particularly in the dining area and bathrooms.
Ordering Experience
Customers expressed frustration with the kiosk ordering system and frequent mistakes in fulfilling orders.
Positive Experiences
Despite the negatives, many customers enjoyed the food and appreciated the friendly service at certain locations.
SB
Sheila B
Jan 3, 2026
3.0
The chicken and the Mac n cheese was very salty today, not sure what happened this time
GG
gabriela
Jan 1, 2026
5.0
We love coming to this location because of Angie, she’s very sweet and professional when it comes to helping us, 10/10 will keep coming only here.
AA
Aaron
Dec 2, 2025
5.0
Everything is just excellent here.
Chicken tortilla soup my favorite when it cold out.
The double chicken avocado salad my weekly other favorite.
MS
Mychael Silveira
Oct 30, 2025
5.0
Had a great dinner
BM
Bill Martin
Sep 30, 2025
4.0
The new EoS gym is going to ruin this shopping center. There was no parking for El Pollo Loco or any other store. Food was fine, a little dry but fresh.