Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Lake Elsinore,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.1
759 reviews
5 stars
413
4 stars
163
3 stars
95
2 stars
29
1 star
59
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with issues such as dry chicken, incorrect orders, and small portion sizes.
Customer Service
While some customers praised friendly and helpful staff, others experienced poor service, including rude interactions and mistakes with orders.
Cleanliness
Several reviews mentioned cleanliness issues, particularly with restrooms and dining areas, impacting the overall dining experience.
Value
Customers appreciated the value for money, especially with promotions and combo meals, but some felt prices were high relative to portion sizes.
- JVJuan VelezDec 10, 20255.0Pollo Loco has truly become a Hispanic staple for our family, especially during large gatherings when we need delicious food that everyone enjoys. Their menu offers comforting flavors that feel both familiar and satisfying, making it a go-to choice when we want something quick yet hearty. One of the best parts is their app—it regularly provides free items or discounts, which is such a welcome bonus in today’s economy. Over the years, we’ve relied on Pollo Loco time and again, and not once have we had a bad experience. The consistency, value, and warm service keep us coming back, making it a trusted favorite for family meals.
- DDdanielDec 4, 20253.0It's very unethical when the staff gives you a code and the restrooms doors don't open. Especially when you're a paying customer.
- LJLoretta JordanNov 20, 20251.0Not sure what's going on at the Pollo Loco Collier location, but things are in need of major improvement! Last night I visited and ordered one breast. I should have looked before I left the drive-thru but silly me I trusted a quality product. I got home and saw a tiny breast (maybe from a chicken not a hen) that LOOKED dry, and boy it sure was! It was so small and dry I literally chewed on it like jerky, then spit it out. It was not suitable for consumption. This was extra frustrating because my visit before this one, about one month prior, was equally disappointing. I found when I got home that my order was wrong! Missing items and wrong pieces. I feel like a fool for going back, but I guess I'll have to start going to another location. Don't waste your money here.
- DVDonna VanDykeSep 10, 20251.0Ordered on approx 1950 to pick up @ 2015 when they said they didn't have our order, hadn't come over yet. Wouldn't make us our order. Left went over to Farmers Boys. This place is a joke
- JVJesse VerdiSep 7, 20255.0This place had a great team. You could tell because they were like family and even the younger staff were confident and did excellent. My experience was with William. I walked into the Lake Elsinore store and he was the front person.. I had movers at the house helping unload the truck and asked William the size of taco's and if they had like a value pack of 20 or so.. He was like, well let's see, and pulled up the screen options tinkered around and said yeah here's a 12 pack and salad, but for two it was like $65 and I was going to pay but he said or and found me a perfect combo with chips and salsa and I so happy. He just was a good guy, interested in where I moved to and why I left and came back, and where my son was. Like we had been long lost friends. It was a true human interaction that I thought was lost in newer generations. I value these because more times than not the restaurant person (especially not if in a waiteress transaction) anything outside give me burger and coke will be met with disinterested eye rolls. Thanks William and thank you El Pollo Loco
Frequently Asked Questions About El Pollo Loco
What are the regular opening hours for El Pollo Loco in Lake Elsinore?
El Pollo Loco in Lake Elsinore is open from 9:30 AM to 11:00 PM every day of the week.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services to customers.
Where is El Pollo Loco located in Lake Elsinore?
El Pollo Loco is located at 18292 Collier Ave, Lake Elsinore, CA 92530.
How can I place an order online for El Pollo Loco?
You can place an order online at their menu website: https://order.elpolloloco.com/menu/collier-ave-central-ave or via the El Pollo Loco app on the Apple App Store.
What types of payment are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does El Pollo Loco provide catering services?
Yes, El Pollo Loco offers catering services.
Is free Wi-Fi available at El Pollo Loco in Lake Elsinore?
Yes, El Pollo Loco provides free Wi-Fi for customers.
What nearby places can I visit before or after dining at El Pollo Loco?
Nearby you can visit Lake Elsinore Square for shopping, or try other nearby fast food restaurants like Farmer Boys or McDonald's.
Are there mobile phone stores near El Pollo Loco?
Yes, Verizon Authorized Retailer – GoWireless, RadioShack, Sprint Store, and T-Mobile are nearby and convenient if you need mobile phone services.
Where can I find a pharmacy close to El Pollo Loco?
Walgreens is nearby El Pollo Loco, offering pharmacy services and convenience store items.