Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Lake Elsinore,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.1
756 reviews
5 stars
412
4 stars
162
3 stars
94
2 stars
29
1 star
59
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer service experiences vary widely; some staff are praised for friendliness and helpfulness, while others are criticized for rudeness and lack of attention.
Order Accuracy
Many customers reported issues with incorrect orders, leading to frustration and dissatisfaction.
Food Quality
Food quality is inconsistent; while some customers enjoyed fresh and tasty meals, others complained about dry chicken and small portion sizes.
Cleanliness
The cleanliness of the restaurant, particularly the bathrooms, has been a concern for several customers.
Value for Money
Customers expressed mixed feelings about pricing, with some finding it reasonable for the quality, while others felt portions were too small for the price.
- LJLoretta Jordan4 days ago1.0Not sure what's going on at the Pollo Loco Collier location, but things are in need of major improvement! Last night I visited and ordered one breast. I should have looked before I left the drive-thru but silly me I trusted a quality product. I got home and saw a tiny breast (maybe from a chicken not a hen) that LOOKED dry, and boy it sure was! It was so small and dry I literally chewed on it like jerky, then spit it out. It was not suitable for consumption. This was extra frustrating because my visit before this one, about one month prior, was equally disappointing. I found when I got home that my order was wrong! Missing items and wrong pieces. I feel like a fool for going back, but I guess I'll have to start going to another location. Don't waste your money here.
- DVDonna VanDykeSep 10, 20251.0Ordered on approx 1950 to pick up @ 2015 when they said they didn't have our order, hadn't come over yet. Wouldn't make us our order. Left went over to Farmers Boys. This place is a joke
- JVJesse VerdiSep 7, 20255.0This place had a great team. You could tell because they were like family and even the younger staff were confident and did excellent. My experience was with William. I walked into the Lake Elsinore store and he was the front person.. I had movers at the house helping unload the truck and asked William the size of taco's and if they had like a value pack of 20 or so.. He was like, well let's see, and pulled up the screen options tinkered around and said yeah here's a 12 pack and salad, but for two it was like $65 and I was going to pay but he said or and found me a perfect combo with chips and salsa and I so happy. He just was a good guy, interested in where I moved to and why I left and came back, and where my son was. Like we had been long lost friends. It was a true human interaction that I thought was lost in newer generations. I value these because more times than not the restaurant person (especially not if in a waiteress transaction) anything outside give me burger and coke will be met with disinterested eye rolls. Thanks William and thank you El Pollo Loco
- DPDanny PalmaAug 11, 20255.0Catered for a birthday dinner and all food was fresh, tasty and conveniently packaged.
- MTMarrissa TAug 2, 20253.0Order was completely wrong and for $30. Don't bother going to el pollo there is way better for less or the same. And at that price to mess up salad is a bit much. Won't be wasting my money here again.
Frequently Asked Questions About El Pollo Loco
What are the regular opening hours for El Pollo Loco in Lake Elsinore?
El Pollo Loco in Lake Elsinore is open from 9:30 AM to 11:00 PM every day of the week.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services to customers.
Where is El Pollo Loco located in Lake Elsinore?
El Pollo Loco is located at 18292 Collier Ave, Lake Elsinore, CA 92530.
How can I place an order online for El Pollo Loco?
You can place an order online at their menu website: https://order.elpolloloco.com/menu/collier-ave-central-ave or via the El Pollo Loco app on the Apple App Store.
What types of payment are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does El Pollo Loco provide catering services?
Yes, El Pollo Loco offers catering services.
Is free Wi-Fi available at El Pollo Loco in Lake Elsinore?
Yes, El Pollo Loco provides free Wi-Fi for customers.
What nearby places can I visit before or after dining at El Pollo Loco?
Nearby you can visit Lake Elsinore Square for shopping, or try other nearby fast food restaurants like Farmer Boys or McDonald's.
Are there mobile phone stores near El Pollo Loco?
Yes, Verizon Authorized Retailer – GoWireless, RadioShack, Sprint Store, and T-Mobile are nearby and convenient if you need mobile phone services.
Where can I find a pharmacy close to El Pollo Loco?
Walgreens is nearby El Pollo Loco, offering pharmacy services and convenience store items.