Dutch Bros Coffee

Reviews

• DM

  David Magaña

  5 days ago
  1.0
  ★☆☆☆☆ ABSOLUTE NIGHTMARE - AVOID AT ALL COSTS Where do I even BEGIN with the disaster that was my visit to Dutch Bros Coffee in Lake Yos, California? THE WAIT: A TEST OF HUMAN PATIENCE Twenty. Whole. Minutes. For TWO drinks. In what universe is this acceptable for a "coffee drive-thru"? I watched three cars ahead of me, two behind me, and somehow the entire staff moved with the urgency of sloths on sedatives. No explanation, no apology, just endless sitting in my car wondering if they'd forgotten I existed. THE DRINKS: A BETRAYAL OF TRUST Here's where it gets truly insulting. I ordered two COMPLETELY different drinks—different flavors, different bases, different everything. What did I receive? Two cups of what tasted like IDENTICAL sugary brown water. I couldn't tell which was which. My vanilla cold brew and my friend's caramelizer might as well have come from the same batch of disappointment. Did anyone even LOOK at the order? Was there a recipe involved, or just blind hope? THE SYSTEMS: COMPLETE CHAOS The "system" appeared to be held together by duct tape and prayers. Orders were shouted into voids, employees looked confused and overwhelmed, and the entire operation resembled a first-day training session gone horribly wrong. Receipts printed incorrectly. Names were butchered. Communication was nonexistent. CUSTOMER SERVICE: WHAT CUSTOMER SERVICE? Not a single "thank you for waiting," no acknowledgment of the delay, no eye contact, no warmth whatsoever. When I finally—FINALLY—reached the window, I was met with robotic indifference. I might as well have been talking to an automated machine programmed to ignore human frustration. The attitude was "take your drinks and leave," and honestly, I wish I had left 19 minutes sooner. THE VERDICT: This wasn't just bad service—it was a masterclass in how to destroy customer loyalty. I came in hungry for caffeine and left starving for competence. Dutch Bros clearly prioritizes their "bro" culture over actual business operations. Save yourself the time, the money, and the emotional damage. Drive literally anywhere else. Never again.
• IC

  Isabella Conriquez

  Mar 4, 2026
  2.0
  Honestly I love going to Dutch bros but these last times I went really disappointed me, I went there and got a rebel drink and though the service was great the actual drink itself was a serious disappointment. It was filled to the absolute brim with ice to the extent that I had trouble getting my straw in, I did not pay over $5 for ice, and then the next time I went I ordered a larger drink with no ice and my drink was almost $10 and they charged me for no ice. I get that this is a business but I’m not paying for ice I’m paying for a drink and I don’t expect to be charged to not to get a drink filled with the brim with ice that I can easily get at home for no charge. I’m not paying five dollars for a cup and ice. I’m paying for the drink I’m getting, which is barely anything if you poured out the ice. I’ve actually tested that theory before, and when I took out the ice more than half of my drink was gone. I’m honestly really disappointed with this experience.
• ML

  M L.D

  Feb 27, 2026
  1.0
  Prepare to spend 30 minutes in line. Employees talk too much! Some of us are on a quick break and dont have the luxury of waiting for you to have conversations with every car! This goes for the people outside taking the orders and the people inside giving you your order. Smh
• AE

  amanda eadeh

  Feb 18, 2026
  1.0
  This is by far the worst dutch bros location that I have ever been to. You order your drinks online, you still have to wait 10-15 minutes after the time it gives you on the app. You order your drinks in person, they leave your drink sitting on the counter for ten minutes. I literally had to go walk up to the window and ask them for my drink. I told them its been sitting there for 10 minutes, nobody cared. (I ordered at 11:20 AM and didn't get my drink till 11:33 for reference btw). The employees were also preoccupied with what breakfast burritos to order. Like no wonder my drink is just sitting there melting away while yall worry about what to eat for breakfast? the level of unprofessionalism is insanity.
• EN

  Erika Noyola

  Feb 18, 2026
  2.0
  A little sad because I’m a regular and usually enjoy my semi daily Dutch bros but these past few times have been stressful. Let me clarify the lady taking the order is super nice however she keeps messing up my order (always puts iced instead of blended when I ALWAYS make sure to say blended) which is fine, I don’t mind waiting, I usually go when I have the time. However, this time the barista looked annoyed by me, and I don’t feel like I deserve unnecessary Strays of attitude because of a mistake I did not make. But figured this time I will leave a review, it’s becoming a little bit too consistent now with the mistakes which again I didn’t really mind, it’s not my money being wasted it’s yours. But the attitude is too much for me, especially this early in the day, and especially if I’m being kind despite the inconsistencies.

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