Dutch Bros Coffee has been all about you since '92! Our killer coffees, epic drinks and fun-loving Broistas are here to infuse your day with positive energy! We're also making a massive difference one cup at a time through our annual giveback campaigns and local charity events. Visit our website to learn more. Get up early, stay up late and change the world with Dutch Bros Coffee.
★☆☆☆☆ ABSOLUTE NIGHTMARE - AVOID AT ALL COSTS
Where do I even BEGIN with the disaster that was my visit to Dutch Bros Coffee in Lake Yos, California?
THE WAIT: A TEST OF HUMAN PATIENCE
Twenty. Whole. Minutes. For TWO drinks. In what universe is this acceptable for a "coffee drive-thru"? I watched three cars ahead of me, two behind me, and somehow the entire staff moved with the urgency of sloths on sedatives. No explanation, no apology, just endless sitting in my car wondering if they'd forgotten I existed.
THE DRINKS: A BETRAYAL OF TRUST
Here's where it gets truly insulting. I ordered two COMPLETELY different drinks—different flavors, different bases, different everything. What did I receive? Two cups of what tasted like IDENTICAL sugary brown water. I couldn't tell which was which. My vanilla cold brew and my friend's caramelizer might as well have come from the same batch of disappointment. Did anyone even LOOK at the order? Was there a recipe involved, or just blind hope?
THE SYSTEMS: COMPLETE CHAOS
The "system" appeared to be held together by duct tape and prayers. Orders were shouted into voids, employees looked confused and overwhelmed, and the entire operation resembled a first-day training session gone horribly wrong. Receipts printed incorrectly. Names were butchered. Communication was nonexistent.
CUSTOMER SERVICE: WHAT CUSTOMER SERVICE?
Not a single "thank you for waiting," no acknowledgment of the delay, no eye contact, no warmth whatsoever. When I finally—FINALLY—reached the window, I was met with robotic indifference. I might as well have been talking to an automated machine programmed to ignore human frustration. The attitude was "take your drinks and leave," and honestly, I wish I had left 19 minutes sooner.
THE VERDICT:
This wasn't just bad service—it was a masterclass in how to destroy customer loyalty. I came in hungry for caffeine and left starving for competence. Dutch Bros clearly prioritizes their "bro" culture over actual business operations. Save yourself the time, the money, and the emotional damage. Drive literally anywhere else.
Never again.
IC
Isabella Conriquez
Mar 4, 2026
2.0
Honestly I love going to Dutch bros but these last times I went really disappointed me,
I went there and got a rebel drink and though the service was great the actual drink itself was a serious disappointment. It was filled to the absolute brim with ice to the extent that I had trouble getting my straw in, I did not pay over $5 for ice, and then the next time I went I ordered a larger drink with no ice and my drink was almost $10 and they charged me for no ice. I get that this is a business but I’m not paying for ice I’m paying for a drink and I don’t expect to be charged to not to get a drink filled with the brim with ice that I can easily get at home for no charge. I’m not paying five dollars for a cup and ice. I’m paying for the drink I’m getting, which is barely anything if you poured out the ice. I’ve actually tested that theory before, and when I took out the ice more than half of my drink was gone. I’m honestly really disappointed with this experience.
ML
M L.D
Feb 27, 2026
1.0
Prepare to spend 30 minutes in line. Employees talk too much! Some of us are on a quick break and dont have the luxury of waiting for you to have conversations with every car! This goes for the people outside taking the orders and the people inside giving you your order. Smh
AE
amanda eadeh
Feb 18, 2026
1.0
This is by far the worst dutch bros location that I have ever been to. You order your drinks online, you still have to wait 10-15 minutes after the time it gives you on the app. You order your drinks in person, they leave your drink sitting on the counter for ten minutes. I literally had to go walk up to the window and ask them for my drink. I told them its been sitting there for 10 minutes, nobody cared. (I ordered at 11:20 AM and didn't get my drink till 11:33 for reference btw). The employees were also preoccupied with what breakfast burritos to order. Like no wonder my drink is just sitting there melting away while yall worry about what to eat for breakfast? the level of unprofessionalism is insanity.
EN
Erika Noyola
Feb 18, 2026
2.0
A little sad because I’m a regular and usually enjoy my semi daily Dutch bros but these past few times have been stressful. Let me clarify the lady taking the order is super nice however she keeps messing up my order (always puts iced instead of blended when I ALWAYS make sure to say blended) which is fine, I don’t mind waiting, I usually go when I have the time. However, this time the barista looked annoyed by me, and I don’t feel like I deserve unnecessary Strays of attitude because of a mistake I did not make. But figured this time I will leave a review, it’s becoming a little bit too consistent now with the mistakes which again I didn’t really mind, it’s not my money being wasted it’s yours. But the attitude is too much for me, especially this early in the day, and especially if I’m being kind despite the inconsistencies.
Frequently Asked Questions About Dutch Bros Coffee
What sugar-free flavors do you offer?
Our sugar-free flavors include white chocolate, chocolate, caramel, vanilla, chocolate macadamia nut, hazelnut, irish cream, peppermint (seasonal), coconut, raspberry, peach and strawberry.
What drinks are caffeine-free?
We can handcraft our classic espresso drinks (mocha, latte, breve) using decaffeinated espresso! Our Hot Cocoa, Shakes, Smoothies, Sparkling Sodas, and Lemonades are caffeine-free options to fuel your day! Check out our menu for a full list or ask your broista for recommendations!
What flavors do you offer?
Flavors offered at most locations include almond (orgeat), banana, blackberry, blue raspberry, cane sugar syrup, chocolate macadamia nut, cinnamon, coconut, creme de menthe, cupcake, hazelnut, Irish cream, kiwi, lime, orange, passionfruit, peach, pomegranate, red raspberry, ruby red grapefruit, salted caramel, strawberry, vanilla, watermelon, pineapple, white chocolate, chocolate and caramel.
Do I get a free drink on my birthday?
We’d love to celebrate your birthday with you! Download the Dutch Bros™ app to receive a free drink reward on your birthday! If you don’t have the app, let your broista know!
Where can I find Dutch Bros stickers?
We offer a free sticker, while supplies last, with every drink purchased on the first Wednesday of every month at all of our shops!
What is the difference between a shake and a freeze?
A Dutch Shake is our take on a classic shake. A Dutch Freeze® is a blended coffee drink!
What forms of payments do you accept?
We accept cash, all major credit cards and Dutch Bros gift cards, Apple Pay, Apple Cash, Samsung Pay, Google Pay, Venmo, and PayPal! Be sure to check with your local shop to see if they accept personal checks!
What kids drinks do you offer?
Kiddos love our Not-so-Hots®, Sparkling Sodas, Dutch Shakes and Smoothies!
What's the age requirement to work at a Dutch Bros?
Company-wide, our minimum age requirement is 16; however, each location is locally operated and some areas may have additional age requirements in place. We encourage you to check in with the broistas at your local stand for more information!
What are your hours?
Our business hours vary by location. For more information, please visit the Dutch Bros location page on our website.
What's the phone number for my local Dutch Bros shop?
Our shops don’t have phones—we'd rather speak with you face-to-face at the window!
Do you deliver?
While third-party businesses may offer delivery, Dutch Bros itself doesn't. We believe you'll get the highest quality drink and best experience when you swing by one of our locations!
Where can I buy gift cards?
Gift cards are available at any of our locations, as well as on our website!
Can I just show my ID for a free birthday drink?
Our birthday drinks are now part of the rewards on our app! Download the app to get the free drink- we can’t wait to celebrate with you!
Can I purchase Dutchwear apparel?
We’ve decided to focus on what we do best - serving up awesome drinks, creating genuine connections at the window and giving back to our communities! That means we’re stepping away from offering DutchWear to our customers. You’ll still be able to buy coffee and drinkware on our website, which may occasionally offer a few surprises!
Can I buy stickers?
We’re not selling stickers anymore! Stop by your local shop the first Wednesday of every month for a Sticker Drop! You can now also earn App Stickers through the Dutch Bros app! Download to see which stickers are available to you!
Can I print a digital gift card and give it as a gift?
We recommend purchasing our IRL Gift Cards if you want to give something physical!
How do I earn points?
It’s easy! Collect 3 points for each dollar you spend at a shop, and there’s no limit to how many you can earn!
Can I still get points if I forgot my phone?
We hate when that happens! If you ever forget your phone, just give your broista your phone number, and you’ll earn the points. Unfortunately, we won't be able to issue points for past purchases unless you snag a receipt and email it to us.
Can I customize my drink?
Yes, our broistas are always happy to make any drink the way you’d like!
Can I place my drink order over the phone?
We aren’t able to take drink orders over the phone, but we’re excited to serve you! Don’t let our long lines fool you - we'll get your favorite drink to you as quickly as possible!
Can I apply more than once?
You can only apply once to each location! To follow up on an application, please swing by and check in with your local broistas!
Can I still customize my drink through Order Ahead?
We'd love to customize your drink the way you want, so you can definitely make your usual customizations when ordering ahead! If you have a particularly creative order, or enjoy a cold pour, we recommend ordering your drink at the shop so your broista can get it just right.
What are the operating hours of Dutch Bros Coffee at 32250 Mission Trail, Lake Elsinore?
Dutch Bros Coffee is open from 5:00 AM to 10:00 PM Monday through Thursday and Sunday, and from 5:00 AM to 11:00 PM on Friday and Saturday.
Does Dutch Bros Coffee offer caffeine-free drink options?
Yes, Dutch Bros offers caffeine-free options including Hot Cocoa, Shakes, Smoothies, Sparkling Sodas, and Lemonades, along with classic espresso drinks made with decaffeinated espresso.
How can I earn rewards points at Dutch Bros Coffee?
You earn 3 points for every dollar spent at Dutch Bros, with no limit to the number of points you can accumulate.
Is there a birthday reward program at Dutch Bros Coffee?
Yes, customers can receive a free drink on their birthday by downloading the Dutch Bros app and joining the rewards program.
What payment methods are accepted at Dutch Bros Coffee?
Dutch Bros accepts cash, all major credit cards, Dutch Bros gift cards, Apple Pay, Apple Cash, Samsung Pay, Google Pay, Venmo, and PayPal.
Can I order Dutch Bros drinks for curbside pickup at this location?
Yes, curbside pickup is available at this Dutch Bros Coffee location, but delivery is not offered.
Are children and families welcome at Dutch Bros Coffee?
Yes, Dutch Bros Coffee welcomes children and families, offering a children's menu and kid-friendly drinks like Not-so-Hots, Sparkling Sodas, Dutch Shakes, and Smoothies.
What nearby entertainment options can I visit before or after enjoying a drink at Dutch Bros Coffee?
You can visit several nearby places such as Pins ‘n Pockets Entertainment Center, Trevi Entertainment Center, and Escapology Escape Rooms for bowling, arcade games, and escape room adventures.
If I'm at Dutch Bros Coffee, where can I find shopping and pet services nearby?
Nearby, you can visit Rollin' Rock Pro Shop for sporting goods and bowling, or Mountainview Pet Boutique for pet grooming and services.
Are there hotels or accommodations near the Dutch Bros Coffee location at 32250 Mission Trail?
Yes, nearby hotels include Best Western Plus Lake Elsinore Inn & Suites, Quality Inn Lake Elsinore I-15, and Econo Lodge Lake Elsinore Casino.
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