Dutch Bros Coffee

Reviews

• AE

  Anna Espinoza

  3 days ago
  5.0
  I love Dutch Bros coffee & selection.. Ive always had good customer service as well.. However, this small establishment is very busy most of the time. While there's quite a bit of parking The entrance line for ordering is a little confusing. I'm not too crazy about the loud choice of music either. and it could use a good power wash at least once a week.. Just my opinion.
• HC

  Henry Castillo

  5 days ago
  5.0
  This is my go to location! Employees are always full of life and easy to talk to! Only have had maybe 1 or 2 issues with my orders, however everyone makes mistakes. Plus they given free drinks every now and then so to me that's a plus! Definitely quick services, would recommend this location!
• CM

  Cherie Moss

  Mar 30, 2026
  5.0
  Dutch Bros is Amazing and I am officially obsessed! It is a drive for me but worth it, the coffee and the service are the Best! I can't WAIT until they open up the new one closer to my home but will visit this location when I need a Dutch Bros fix. 😋☕️
• BM

  Bill Martin

  Mar 24, 2026
  4.0
  I don't get it but the eldest son an mom love this place. Another "coffee" place that serves vety little actual "coffee". The staff is very polite.
• DM

  David Magaña

  Mar 9, 2026
  1.0
  ★☆☆☆☆ ABSOLUTE NIGHTMARE - AVOID AT ALL COSTS Where do I even BEGIN with the disaster that was my visit to Dutch Bros Coffee in Lake Yos, California? THE WAIT: A TEST OF HUMAN PATIENCE Twenty. Whole. Minutes. For TWO drinks. In what universe is this acceptable for a "coffee drive-thru"? I watched three cars ahead of me, two behind me, and somehow the entire staff moved with the urgency of sloths on sedatives. No explanation, no apology, just endless sitting in my car wondering if they'd forgotten I existed. THE DRINKS: A BETRAYAL OF TRUST Here's where it gets truly insulting. I ordered two COMPLETELY different drinks—different flavors, different bases, different everything. What did I receive? Two cups of what tasted like IDENTICAL sugary brown water. I couldn't tell which was which. My vanilla cold brew and my friend's caramelizer might as well have come from the same batch of disappointment. Did anyone even LOOK at the order? Was there a recipe involved, or just blind hope? THE SYSTEMS: COMPLETE CHAOS The "system" appeared to be held together by duct tape and prayers. Orders were shouted into voids, employees looked confused and overwhelmed, and the entire operation resembled a first-day training session gone horribly wrong. Receipts printed incorrectly. Names were butchered. Communication was nonexistent. CUSTOMER SERVICE: WHAT CUSTOMER SERVICE? Not a single "thank you for waiting," no acknowledgment of the delay, no eye contact, no warmth whatsoever. When I finally—FINALLY—reached the window, I was met with robotic indifference. I might as well have been talking to an automated machine programmed to ignore human frustration. The attitude was "take your drinks and leave," and honestly, I wish I had left 19 minutes sooner. THE VERDICT: This wasn't just bad service—it was a masterclass in how to destroy customer loyalty. I came in hungry for caffeine and left starving for competence. Dutch Bros clearly prioritizes their "bro" culture over actual business operations. Save yourself the time, the money, and the emotional damage. Drive literally anywhere else. Never again.

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