Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.6
805 reviews
5 stars
334
4 stars
164
3 stars
129
2 stars
46
1 star
132
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times for their orders, often exceeding 20 minutes, leading to frustration.
Customer Service
Many reviews highlighted rude or unprofessional behavior from staff, contributing to a negative dining experience.
Order Accuracy
Numerous customers experienced issues with incorrect orders, missing items, or food served at the wrong temperature.
Food Quality
While some customers enjoyed the food, others noted a decline in quality, with complaints about cold items and poorly prepared meals.
Cleanliness
Feedback on cleanliness was mixed, with some customers noting acceptable conditions while others reported unsanitary issues.
- LBLarry Bond1 day ago1.0Wasn't able to get food, ended up leaving after waiting inside for 25 mins with nobody able to take an order, 2 people in front of me in line left without food, the drive thru was 14 cars long. I don't normally go to McDonald's often, but I just felt like getting a mcgriddle. I'll never go to this location again.
- NLNick Lindsay2 days ago2.0Worst McDonalds I’ve been to. I do not recommend going.
- KRKrad R4 days ago3.0I know, I know, "Are you seriously reviewing McDonald? " I'm definitely a social observer, and I like to check out what the big boys are doing today. I was hooked by the window poster featuring McRibs. I got my McRibs, and my first question, opening the box, is: Has this sandwich been shrunk? or am I growing bigger? Na, this sandwich is smaller. From a money, economic sense, it makes sense, but ironically, we really should be eating less, but paying more for it ? The sandwich was fine, but it's becoming more of an hors d'oeuvre. Ronald McDonald quit playing mind games with us!
- CCChrisNov 13, 20255.0Always greeted with a smile even in peak hours.
- XWXuemin WangNov 8, 20251.0The worst customer service at the 2nd drive through window today. They made a mistake on my kids meal order and I had to drive back and got back in line again to pick up the missing apple slices. When I was finally at the window, she asked my 3-year-old to give back the kids fries that my kid already started to eat while waiting this whole time in exchange for the apple slices otherwise she would charge me extra for the apple slices. She started arguing with me how it doesn't make sense that my kid didn't want fries and wanted to substitute for apple slices but still ate the fries. I felt it was super unprofessional to question why a hungry kid ate the food in her box while waiting in a long line even though it's not what she initially wanted. If they had not made the mistake on the order in the first place, my kid would not had ate what's not her favorite. The argument was so frustrating so I gave up and started to drive away, and then she gave me the apples... It was a very unnecessarily frustrating experience. This is actually not the first time we get orders wrong. Previous I didn't bother to go back but today I did because my kid was upset. I would never come to this location again.
Frequently Asked Questions About McDonald's
What are the regular operating hours for this McDonald's location?
This McDonald's is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 7:00 AM to 10:00 PM on Friday and Saturday.
Does this McDonald's location offer drive-thru service and what are its hours?
Yes, the drive-thru is available daily starting at 5:00 AM. It closes at 11:00 PM Monday through Thursday and Sunday, and at midnight on Friday and Saturday.
Can I order delivery from this McDonald's and when is delivery available?
Delivery is available daily from 5:00 AM to 10:30 PM on most days, with extended hours until 11:30 PM on Thursday and Friday.
What online options are available for ordering from this McDonald's?
You can place orders through the McDonald's App available on iOS and Android, or online via the delivery and order URLs provided by this location.
What payment methods does this McDonald's accept?
Payment options include American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
What services can I expect at this McDonald's?
Services offered include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and free WiFi.
Where is this McDonald's located?
It is located at 27331 La Paz Rd, Laguna Niguel, CA, 92677, USA.
Are there other fast food restaurants near this McDonald's?
Yes, nearby fast food options include Taco Bell and In-N-Out Burger, both convenient for trying different menu choices or grabbing a quick meal.
What nearby businesses might be of interest if I visit this McDonald's?
You can visit nearby spots like Cedar Creek restaurant for a different dining experience, Club Nails for beauty services, or Rock N' Road Cyclery if you're interested in cycling goods.
Are there nearby places where I can explore other food options or activities after visiting McDonald's?
Yes, you could try Más Veggies Vegan Taqueria or Vegan Bowls For All for vegan dishes, or visit the Sub Zero Nitrogen Ice Cream for frozen treats. Additionally, BE Fit Modern Pilates offers fitness activities nearby.