Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.6
559 reviews
5 stars
236
4 stars
110
3 stars
76
2 stars
40
1 star
97
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Many customers reported frequent issues with incorrect or incomplete orders, leading to frustration and dissatisfaction.
Food Quality
Numerous reviews highlighted problems with food being served cold, stale, or not fresh, impacting overall dining experience.
Customer Service
Feedback indicated a mix of experiences with staff, ranging from friendly and helpful to rude and inattentive, contributing to inconsistent service quality.
Cleanliness
While some customers noted clean dining areas and bathrooms, others reported issues with cleanliness and maintenance.
Management Issues
Several reviews pointed to poor management practices, including lack of oversight and inadequate staff training, affecting service and order fulfillment.
- ECEstela CamachoNov 2, 20254.0Fast service and their ice cream machine was working.
- RGRyan GrayNov 1, 20255.0I have been going to this Mcd's since I was 5yo... 40 years lol. Now Im bringing my yound daughter here. It's a good McDonalds, always fast service, great employees. They also support my daughter's local elementary school which is great.
- SLSebastian LamperOct 15, 20251.0Do not visit this McDonald’s! They always forget something in your order. I made the mistake giving them 20 chances. I always thought that it will change well I was wrong. They give 0 damn about customers only thing they do is run their mouths in the “kitchen” and if you dare to stand in front of the counter and get lucky that someone is going to talk to you, they act annoyed. I’m done with this location. I can’t even recall how many times they just mess up.
- SKStanislav KlyatskiyOct 10, 20251.0What’s wrong with this McDonald’s? They keep forgetting to put something in the order. Today, if I hadn’t checked, they wouldn’t have included the Double Filet-O-Fish. I told them it was missing, and when they finally gave it to me, there was no sauce inside. The fries were old and cold, and the caramel coffee had no syrup! This happens quite often. I guess it’s time to stop eating there.
- JLjonathan lodwickOct 8, 20251.0This McDonald isn't run by managers/adults but by kids. The manager Justin is a prime example. His words are "There kids". These kids jack-off motion in front of cars at the drive-way on McDonald property in front of other children. Cops have been called to address the toxic behavior as this was a "family place". Justin thinks having people jack-off is ok for customers to witness not to mention is language of customers" Avoid taking children to this location. Other places ban or remove people for this behavior as they have standards. I bet HR isn't aware as Justin is a door-matte manager who runs to the back to avoid the issue and wont let HR know how bad this place really is. I feel bad for other staff and cops in this matter. Avoid this place. The fact this is normalized here is beyond sad.
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's in Laguna Niguel?
McDonald's in Laguna Niguel is open daily from 5:00 AM to 11:00 PM.
During what hours is the drive-thru service available at McDonald's Laguna Niguel?
The drive-thru is open every day from 5:00 AM to 11:00 PM.
Can I get delivery from McDonald's Laguna Niguel, and what are the delivery hours?
Yes, delivery is available daily from 5:00 AM to 10:30 PM.
What pickup and delivery services does McDonald's Laguna Niguel offer?
They offer curbside pickup, delivery, same-day delivery, and no-contact delivery options.
How can I order McDonald's Laguna Niguel meals online?
You can order through their delivery website or use the McDonald's App available on the Apple App Store and Google Play Store.
What payment options are accepted at McDonald's Laguna Niguel?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does McDonald's Laguna Niguel have a drive-thru service?
Yes, this location offers a drive-thru service.
What are some nearby points of interest around McDonald's Laguna Niguel?
Nearby places include Time Quest (jewelry and fashion accessories), Monarch Beach Club (gym, beach, bar), and UPS Access Point location (courier and shipping services).
How can nearby places like Monarch Beach Club enhance my visit to McDonald's Laguna Niguel?
You can enjoy a workout or visit the beach at Monarch Beach Club before or after your meal at McDonald's, combining fitness and dining conveniently.
Is there an ice cream shop near McDonald's Laguna Niguel for dessert options?
Yes, TCBY - Laguna Niguel, an ice cream shop, is located nearby for frozen dessert options after your meal.