Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Laguna Niguel,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- DebitAvailable
- Accepts checksAvailable
- Drive-throughAvailable
Location
Hours
Reviews
4.4
577 reviews
5 stars
397
4 stars
89
3 stars
32
2 stars
18
1 star
41
What are people saying?
AI-generated from recent customer reviews
Food Quality
Mixed reviews on food quality; some enjoyed the taste while others found issues like cold or poorly prepared items.
Service Experience
Generally positive feedback on customer service, with specific praise for staff members like Yenifer and Isabel.
Cleanliness Issues
Several customers reported cleanliness problems, including unpleasant odors and unsanitary conditions.
Order Accuracy
Complaints about incorrect orders and missing items were noted, leading to customer dissatisfaction.
Value for Money
Many customers appreciated the affordable prices and good value for the quality of food.
- BNBrian NguyenNov 16, 20254.03 tacos al carbon with chips and drink for $6.49
- DDDaniel DrymanOct 13, 20251.0I ordered a quesadilla and received a tortilla that kissed the grill filled with chicken salsa soup . The shredded cheese was still shredded and cold, sprinkled atop . When I picked it up , it all glooped out .. COLD My 5y old daughter knows how to melt chese better
- ANAntonio NevesOct 11, 20255.0Everything good. Food is great, they are fast and efficient. The place looks a bit old.
- ASArt ScottSep 26, 20255.0Yummy
- AAAlexandra AnguloSep 7, 20255.0Esta muy bueno 👌
Frequently Asked Questions About El Pollo Loco
What are the regular operating hours for El Pollo Loco in Laguna Niguel?
El Pollo Loco is open Monday through Friday from 9:30 AM to 10:00 PM, and on Saturdays and Sundays from 10:00 AM to 10:00 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco provides delivery services to customers.
Can I order El Pollo Loco's food online or through an app?
Yes, you can order online via their menu link and also use the El Pollo Loco app available on the Apple App Store.
What types of payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, Visa, and also accepts checks as payment methods.
Does El Pollo Loco have a drive-thru option?
Yes, El Pollo Loco offers a drive-thru service for customer convenience.
Is free Wi-Fi available at El Pollo Loco?
Yes, El Pollo Loco provides free Wi-Fi to its customers.
What nearby establishments can I visit before or after dining at El Pollo Loco?
Nearby places include GameStop for video games, Johnson Fitness and Wellness Store for sporting goods and groceries, and Thai Bite Thai Cuisine if you want to try other Asian dishes.
Are there beauty or wellness services near El Pollo Loco?
Yes, nearby you can find several beauty and wellness services such as Supercuts hair salon, Bare Waxing and Laser for hair removal, and The Lash Lounge beauty salon.
Where can I find other dining options close to El Pollo Loco in Laguna Niguel?
Other nearby dining options include Crown Steak House, Calo Kitchen and Tequila for Mexican cuisine, Chronic Tacos for fast-food Mexican fare, Snooze for breakfast and brunch, and Belgium Waffle Haus for coffee and breakfast.
Does El Pollo Loco offer catering services?
Yes, El Pollo Loco in Laguna Niguel provides catering services for events and gatherings.