El Pollo Loco

4.4
577 reviews

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Laguna Niguel,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • DebitAvailable
  • Accepts checksAvailable
  • Drive-throughAvailable

Location

El Pollo Loco
28261 Crown Valley Pkwy, Laguna Niguel, CA
92677, United States

Hours

Reviews

4.4
577 reviews
5 stars
397
4 stars
89
3 stars
32
2 stars
18
1 star
41

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality; some enjoyed the taste while others found issues like cold or poorly prepared items.

Service Experience

Generally positive feedback on customer service, with specific praise for staff members like Yenifer and Isabel.

Cleanliness Issues

Several customers reported cleanliness problems, including unpleasant odors and unsanitary conditions.

Order Accuracy

Complaints about incorrect orders and missing items were noted, leading to customer dissatisfaction.

Value for Money

Many customers appreciated the affordable prices and good value for the quality of food.
  • BN
    Brian Nguyen
    Nov 16, 2025
    4.0
    3 tacos al carbon with chips and drink for $6.49
  • DD
    Daniel Dryman
    Oct 13, 2025
    1.0
    I ordered a quesadilla and received a tortilla that kissed the grill filled with chicken salsa soup . The shredded cheese was still shredded and cold, sprinkled atop . When I picked it up , it all glooped out .. COLD My 5y old daughter knows how to melt chese better
  • AN
    Antonio Neves
    Oct 11, 2025
    5.0
    Everything good. Food is great, they are fast and efficient. The place looks a bit old.
  • AS
    Art Scott
    Sep 26, 2025
    5.0
    Yummy
  • AA
    Alexandra Angulo
    Sep 7, 2025
    5.0
    Esta muy bueno 👌

Frequently Asked Questions About El Pollo Loco

What are the regular operating hours for El Pollo Loco in Laguna Niguel?

El Pollo Loco is open Monday through Friday from 9:30 AM to 10:00 PM, and on Saturdays and Sundays from 10:00 AM to 10:00 PM.

Does El Pollo Loco offer delivery services?

Yes, El Pollo Loco provides delivery services to customers.