Brand Certified
El Pollo Loco
4.3(582 reviews)
Certified by El Pollo Loco • Mar 01, 2026
Business Details
28261 Crown Valley Pkwy, Laguna Niguel, CA
92677, United States
Certified by El Pollo Loco • Mar 01, 2026
(949) 643-0347
Certified by El Pollo Loco • Mar 01, 2026
https://restaurants.elpolloloco.com/ca/laguna-niguel/28261-crown-valley-pkwy
Certified by El Pollo Loco • Mar 01, 2026
About
Certified by El Pollo Loco • Mar 01, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Laguna Niguel,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- DebitAvailable
- Accepts checksAvailable
- Drive-throughAvailable
Location
Certified by El Pollo Loco • Mar 01, 2026
Hours
Certified by El Pollo Loco • Mar 01, 2026
Reviews
4.3
582 reviews
5 stars
398
4 stars
90
3 stars
33
2 stars
19
1 star
42
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers praised the friendly and efficient service, highlighting specific staff members like Yenifer and Damaris for their excellent customer care.
Food Quality
The food received mixed reviews; while some customers enjoyed the taste and freshness, others reported issues with specific dishes being cold or poorly prepared.
Cleanliness
Several reviews mentioned cleanliness issues, particularly with the bathrooms and overall restaurant environment, which detracted from the dining experience.
Customer Experience
There were notable complaints about rude service from certain staff members, which negatively impacted some customers' experiences.
- JAJustin Anderson1 day ago2.0This place has gotten expensive. 36 dollars for a salad, a burrito with 1 drink and an order of churros. Way too much for mediocre food. I won't be back.
- KKKimJan 30, 20263.0Tasted like avg rotisserie for $20. Meh.
- SRSilvia RivasJan 24, 20261.0Muy mala experiencia con la cajera de nombre SONIA quizá tuvo mal día pero debería ser más paciente con los clientes y más si vamos por primera vez yo no sabía aún que pedir y casi me exigía aséelo ella es de aspecto latino y no quiero mencionar la palabra rasismo pero fue muy grosera y nada amable la comida exelente para ser comida rápida pero las caceras en especial ella debe ser más amable y comprensible y paciente y ayudarnos a comprender el menú !… calidad del restaurante un 10% espetó esa persona q me atendió
- JPJovan Felix ParedesJan 20, 20265.0Siempre que voy me atienden perfecto, a la gente le gusta su trabajo, siempre el cajero Jonathan me atiende de una manera muy educada y feliz
- BBBennyDec 8, 20255.0Best zmexican food in South O.C.
Brand Certified Facts from El Pollo Loco
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Certified March 01, 2026Yext Knowledge Graph
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