Business Details
About
Fast Food RestaurantMexican Restaurant
Chipotle Dana Hills is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.7
268 reviews
5 stars
129
4 stars
43
3 stars
35
2 stars
16
1 star
45
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over poor service and lack of attention.
Food Quality
Customers reported inconsistent food quality, including undercooked items, small portions, and incorrect orders.
Cleanliness
Several reviews mentioned dirty tables and unsanitary conditions in the restaurant, contributing to a negative dining experience.
Order Accuracy
Many customers experienced issues with incorrect orders, including missing items and wrong ingredients, leading to dissatisfaction.
Atmosphere
While some customers enjoyed the food and atmosphere, others noted a chaotic environment with untrained staff and long wait times.
- LHLennie HoegerNov 9, 20254.0delicious but a little expensive but overall amazing
- MCmaggie coffinSep 25, 20251.0Order arrived with cooked spoiled meat. Absolutely disgusting. Even worse, I could not get through to a human no matter how many times I tried calling and negotiating with the AI. I thought they would like to know if they were serving food not just below standard but dangerous as well. The robot kept trying to take my order whenever I mentioned the issue was food related. Lost my appetite and any desire for chipotle moving forward.
- MAMorgan AlleyAug 29, 20251.0Staff was incredibly rude. They got irritated over me asking for a little extra lettuce. Horrible service, will drive further to a different location next time.
- JKJoel KerntonAug 21, 20251.0Horrible dirty place. Staff just seems miserable, undertrained, and plain rude. Went in tonight and place was filthy. Rice, and beans all over the floor, tables were dirty, and there were 4-5 employees more concerned with socializing than doing their job. The customer service was non existent and they seem to be frustrated with their jobs. The food was cold, tortilla was undercooked, and it was just disgusting to see all the condiments mixed and dirty. Never going back to this particular chipotle.
- MJMichael JohnsonAug 6, 20251.0Rude miserable employees. Came in a few days ago and Asked for my already finished online order. I could see it behind the counter with my name on it. Guy barked angrily wait and proceeded to ignore me and make ten orders ahead of mine. 15 minutes later I got my food from someone else it was ice cold. This place sucks. There employees suck. Do better. Work on your crappy energy it’ll do wonders for your life.
Frequently Asked Questions About Chipotle Mexican Grill
What are the main operating hours for Chipotle Mexican Grill at Dana Hills?
Chipotle Mexican Grill at Dana Hills is open daily from 10:30 AM to 10:00 PM.
Where is Chipotle Mexican Grill located in Laguna Niguel?
It is located at 32391 Golden Lantern, Ocean Ranch Plaza, Laguna Niguel, CA 92677, in the same center as Trader Joe's and Five Guys.
Does Chipotle Mexican Grill Dana Hills offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
Can I order online through an app for Chipotle Mexican Grill Dana Hills?
Yes, you can order via the Chipotle app available on the Apple Store or online through their ordering website.
What type of food does Chipotle Mexican Grill Dana Hills serve?
They specialize in customizable Mexican dishes including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
How does Chipotle ensure the quality and sourcing of their ingredients?
They use only 53 real ingredients and prioritize sourcing from farms that follow humane and sustainable practices under their Food with Integrity principles.
Are there any other food or drink options near Chipotle Mexican Grill Dana Hills?
Yes, nearby options include Five Guys for burgers, Pokeworks for seafood and Hawaiian dishes, Board & Brew for sandwiches, and Peet's Coffee for coffee and cafes.
Where can I watch a movie near Chipotle Mexican Grill Dana Hills?
Cinépolis Luxury Cinemas is nearby at Ocean Ranch Plaza, providing a convenient option for a movie before or after your meal at Chipotle.
Are there convenient retail stores or services near Chipotle Mexican Grill Dana Hills?
Yes, nearby retail and services include Bed Bath & Beyond for home goods, T-Mobile for mobile phones, and Mattress Firm Ocean Ranch for furniture.
How can customers earn rewards or get exclusive offers at Chipotle Mexican Grill Dana Hills?
By signing up for Chipotle Rewards, customers can earn points and access exclusive offers for free food and more.