Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Laguna Hills, CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.8
449 reviews
5 stars
223
4 stars
90
3 stars
41
2 stars
25
1 star
70
What are people saying?
AI-generated from recent customer reviews
Service Issues
Multiple customers reported poor service, including unacknowledged orders and mistakes with food items.
Food Quality
Several reviews mentioned inconsistent food quality, with complaints about dry or overcooked chicken and bland flavors.
Positive Staff Interactions
Many customers praised the friendliness and helpfulness of the staff, particularly highlighting specific employees for their excellent service.
Cleanliness
The restaurant was frequently noted for being clean, although some reviews mentioned areas needing attention.
- BOBIbiana O’NealNov 30, 20251.0Really bad service got there at 9:20 it supposed to close at 10:00pm they didn’t even answer to us Trough the drive thru we have to go to the entrance to see if they could take our order and no body answered the employees clearly saw that we were in the door but didn’t even acknowledge us and they already had the door closed
- AAAndrew McKinstry (Andrew)Nov 10, 20254.0Dry chicken everything else is good
- DGDavid GomezNov 4, 20255.0Lo recomiendo excelente servicio!!
- CRCarissa RossiOct 17, 20252.0EVERY TIME WITHOUT FAIL THEY FORGET SOMETHING IN MY ORDER AND I HAVE TO GO ALL THE WAY BACK😡😡😡😡THIS PLACE DRIVES ME INSANE AND THE RUSH U OUT OF THE DRIVE THROUGH LINE SO U CANT CHECK UR ORDER LIKE IF UR GONNA DO THAT THEN MAKE SURE MY ORDER IS RIGHT!!!!!!😡😡😡😡😡😡😡😡
- KYKamikaze YazzieOct 4, 20255.0The workers are nice and the food is amazing. Mac and cheese I really rerecommend
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Laguna Hills, CA?
El Pollo Loco in Laguna Hills is open Monday to Friday from 9:30 AM to 10:00 PM, Saturday from 10:00 AM to 10:00 PM, and Sunday from 10:00 AM to 10:00 PM.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does El Pollo Loco offer delivery and catering services?
Yes, El Pollo Loco offers delivery and catering services for their customers.
Can I order El Pollo Loco food online or through an app?
Yes, you can order online via their website or through the El Pollo Loco app, available on the Apple App Store.
What kind of food does El Pollo Loco serve?
El Pollo Loco specializes in authentic Mexican food featuring fire-grilled whole chickens marinated in herbs, spices, fruit juices, and garlic, along with handmade guacamole, salsas, and dressings.
Does El Pollo Loco have free Wi-Fi available?
Yes, El Pollo Loco offers free Wi-Fi to its customers.
Where is El Pollo Loco located?
El Pollo Loco is located at 25371 Alicia Parkway, Laguna Hills, CA 92653, USA.
Are there other dining options near El Pollo Loco?
Nearby dining options include Kinsushilagunahills (Japanese/Sushi restaurant), Mintrestaurant (Middle Eastern fast food), and You & I Sushi.
What services can I find near El Pollo Loco if I want to combine my visit with wellness or beauty treatments?
Nearby wellness and beauty services include Revival Wellness (massage and spa), Unbooked Ambers Beauty and Threading, Laguna Hills Hair Salon, and Amber's Threading & Beauty spa.
Are there convenient stores or places to shop near El Pollo Loco for quick errands?
Yes, 7-Eleven convenience store and liquor store, Mercado Corona grocery store, and Antojitos Latinos Market are nearby for your quick shopping or errands.