Chipotle Lafayette SF is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Customers generally enjoy the food, but there are frequent complaints about inconsistent quality, portion sizes, and occasional stale items.
Service Issues
Many reviews highlight poor customer service, including rude staff, incorrect orders, and lack of attention to customers.
Cleanliness
The restaurant is often reported as dirty, with unclean tables and floors, raising concerns about overall hygiene.
Order Accuracy
Numerous customers experienced issues with incorrect or incomplete orders, particularly with online and takeout orders.
Atmosphere
While some customers appreciate the ambiance and music, others find the environment chaotic and unwelcoming.
DT
Dor T
Oct 5, 2025
5.0
Recommend mobile order!
JM
J. M.
Oct 2, 2025
2.0
Honestly is very fresh but usually I come around 1pm and see the same servers. I totally tried to avoid two girls in particular, the rest is good but today I came at 8pm. One of those girls serve me (the short Latina/Asian not sure ) and after she short me again I sat down and watch her... and sadly confirmed she shorts me on purpose. I observed the take out guy and the young white girl, they were on point with the portions... No bias. This is not the first time but the other times I was on my brake so I didn't have the time to really watch and wanted to believe i was trippin. I came straight from work after 4 hours of overtime, I'm an electrician, yeah I might be a little dusty and yes I'm Latino but my dollar and I deserve the same treatment as anyone else.
SP
Steve Podell
Aug 8, 2025
4.0
Updated November 2025:
On my last few visits the tables were clean, and the cashier was much more polite. So I am upgrading my stars.
The food is always very good, although the chips are hit and miss -- sometimes no lime, sometimes too little salt, sometimes soggy.
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I have been going to this Chipotle once a month for more than 10 years. The food is usually great, with occasional erratic misses like stale un-salted chips, and soda machines without syrup.
The service is often rushed and less friendly than it used to be.
But today at 2pm, with at least 6 staff on duty and no line, every single table inside and out was dirty. That is so avoidable and an indicator of sloppy management.
It makes me worry about how clean it is behind the scenes.
RS
Reneau Sai
Aug 1, 2025
1.0
The food portions here keep getting worse. They load up on rice and provide really stingy portions of actual healthy parts of this meal. Please stop doing this to your loyal customers.