McDonald's

3.8
1999 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2269 Foothill Blvd, La Verne, CA
91750, United States

Hours

Reviews

3.8
1,999 reviews
5 stars
915
4 stars
419
3 stars
284
2 stars
131
1 star
250

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, long wait times, and incorrect orders, leading to frustration.

Staff Attitude

Mixed reviews on staff behavior; some praised individual employees for their friendliness, while others noted rudeness and poor customer service.

Cleanliness

The cleanliness of the restaurant, especially the bathrooms and play area, received negative feedback, with some customers describing it as dirty.

Food Quality

Food quality was inconsistent, with some customers enjoying their meals while others complained about cold or poorly prepared items.

Play Area

The playground was appreciated by families, providing a fun space for children, although some noted maintenance issues.
  • TD
    Tom Do
    6 days ago
    1.0
    The cashier and manager is a asso,very rude,made me wait long time,when i was there first and dont want give my change
  • JD
    Jonathan Diaz
    Nov 9, 2025
    3.0
    They didn’t give you ketchup for your fries. And the Big Mac is not big anymore.
  • GS
    Guns sun
    Nov 9, 2025
    1.0
    Extremely disappointed and making a serious complaint. McDonald's food quality must be strictly adhered to. Food should not be sold to customers after a specified time. This is McDonald's global standard. At around 9 PM, the store wasn't busy at all. I asked the server for freshly fried spicy chicken burgers. Having worked at McDonald's before, I know that sometimes fried chicken cutlets are kept in warming cabinets for a long time, significantly affecting their taste and texture. I ordered two spicy chicken burgers. After waiting for the normal frying time, I received the two burgers. The first one was indeed freshly fried, and the taste and texture were excellent. However, when I took the food to my car and ate the second burger, I found that the chicken cutlet inside was cold and hard, clearly having been left out for over an hour. Therefore, I am filing a complaint against the store's quality management manager; he failed to properly train his employees. I have already filed a complaint on McDonald's official website and hope they can respond. Deceiving customers, playing tricks on them, and using expired or substandard food – I hope McDonald's can truly train its employees properly and stop tarnishing the brand's reputation.
  • TT
    Tanya
    Oct 30, 2025
    5.0
    I like going here because the playground is big and nice for my kids. The sliding door that keeps them in the play area never works. But I like that it has a bathroom with changing pad for the kids. The food is the same as always. They do bring your food to the table and anything else you need.
  • JP
    J. Pavlik
    Oct 19, 2025
    5.0
    There was a huge problem with DoorDash. According to the Dasher They were given the wrong order, I know this to not be true as they brought a Drink tray with several ice cream, sundaes . I have ordered from McDonald’s with doordash more than a dozen times and it always comes in a sealed bag . After trying contact DoorDash Which was a fiasco , I decided I would drive over to get “ Satisfaction “ and the order hadn’t even been picked up. Apparently the Dasher grabbed Someone else’s order , I would like to mention that when I walked in, DoorDash was talking to Maddie, and she was explaining to them that the order hadn’t even been picked up yet. Seems there’s a lot of confusion with DoorDash . I don’t know what Maddie’s position is there, but she handled everything professionally and had my order remade fresh ! Although it was not McDonald’s fault that DoorDash is incompetent, Maddie made sure that I was takin care of . Unfortunately, Until DoorDash contact me, I will not be using their service. If Maddie is not a manager, she should be !!

Frequently Asked Questions About McDonald's

What are the drive-thru hours at McDonald's in La Verne, CA?

The drive-thru is open 24 hours a day, every day of the week at this McDonald's location.

What delivery services does this McDonald's offer?

This McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.