Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in La Verne,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.7
698 reviews
5 stars
315
4 stars
139
3 stars
75
2 stars
43
1 star
126
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of positive and negative experiences with customer service, with some praising friendly staff while others report rudeness and poor management.
Food Quality
While many customers enjoy the food, there are consistent complaints about food quality, including overcooked or burnt items and incorrect orders.
Cleanliness
Several reviews highlight issues with cleanliness in the restaurant, including dirty floors and unsanitary conditions.
Order Accuracy
Numerous customers express frustration over incorrect orders and missing items, indicating a recurring problem with order accuracy.
Wait Times
Customers frequently mention long wait times, both in the drive-thru and for food preparation, impacting their overall experience.
- RARudy AbundisNov 3, 20254.0self serve, gotta use kiosks. Kind of no people experience.
- JMJessica MillerOct 15, 20255.0Great chicken and award winning customer service!!!
- DMDiana MirelesOct 1, 20255.0Food is great, place is clean, friendly service. Hakeem provided great customer service, he is friendly and amazing attitude
- SMShari MurphySep 25, 20255.0Hakeem was so sweet. He came and checked on us to make sure we didn’t need anything. Very rare these days. Thanks, Hakeem.
- SSSSep 11, 20253.0Waited 40 minutes for my order
Frequently Asked Questions About El Pollo Loco
What are the regular operating hours of El Pollo Loco in La Verne, CA?
El Pollo Loco is open Monday through Saturday from 10:00 AM to 11:00 PM and on Sunday from 10:00 AM to 10:30 PM.
Does El Pollo Loco offer delivery service for customers in La Verne?
Yes, El Pollo Loco offers delivery service to its customers.
Can I order El Pollo Loco food online or through an app?
Yes, you can order El Pollo Loco through their app available on the Apple App Store or via their online ordering website.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa credit cards for payment.
Does El Pollo Loco have free Wi-Fi available for customers?
Yes, El Pollo Loco offers free Wi-Fi to its customers.
Is there a drive-through service available at El Pollo Loco?
Yes, El Pollo Loco has a drive-through service for customer convenience.
Where is El Pollo Loco located in La Verne?
El Pollo Loco is located at 2360 Foothill Blvd, La Verne, CA 91750, USA.
Are there any popular dining options near El Pollo Loco in La Verne?
Yes, nearby dining options include L&L Hawaiian Barbecue, Blaze Pizza, Bangkok Blue, Crumbl - La Verne, Tho One Thai Eatery, New China Mongolian BBQ, Wingstop, and Jimmy John's, which offer a variety of cuisines if you're looking to explore other flavors after your meal.
What nearby shopping centers can I visit after dining at El Pollo Loco?
La Verne Towne Center is a nearby shopping destination where you can enjoy retail shopping and other services after your visit to El Pollo Loco.
Which nearby services might be useful for customers before or after visiting El Pollo Loco?
Nearby services include USPS for postal needs, UPS Alliance Shipping Partner for shipping services, and Staples for printing and office supplies, making it convenient to run errands around your meal time.