McDonald's

3.7
988 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
14871 Imperial Hwy, La Mirada, CA
90638, United States

Hours

Reviews

3.7
988 reviews
5 stars
430
4 stars
198
3 stars
120
2 stars
67
1 star
173

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported issues with food quality, including cold items, incorrect orders, and foreign objects found in food.

Customer Service

Many reviews highlighted poor customer service, including rude staff, lack of assistance, and unprofessional behavior.

Cleanliness

Several customers noted cleanliness issues within the restaurant, including unsanitary conditions and a lack of attention to the dining area.

Order Accuracy

Frequent complaints about incorrect orders and missing items were reported, indicating a need for better order management.

Speed of Service

Customers expressed frustration with long wait times for food, both in-store and through drive-thru, often citing understaffing as a contributing factor.
  • JM
    Jose Mendoza
    2 days ago
    5.0
    Staff was really good and fast, they did not make a mistake on my order so that's huge plus nowadays.
  • PL
    Pamela Louise
    Nov 17, 2025
    5.0
    Very polite and courteous Drive-thru staff.
  • CC
    Carlos
    Nov 10, 2025
    1.0
    Can't answer a simple question. Do you have the Mc Rib?....
  • MS
    marlene salvatierrs
    Nov 10, 2025
    1.0
    I went on a Sunday 11/09/2025 after church to get a large iced coffee only. The line at the kiosk was long so I ordered it on my mobile app. I was asking Aaron at the counter what the address was. His answer to me was to look it up on Google maps. I told him that I'm really not from around here so I'm not sure how to do that. I then asked him if his address was on the receipt which it always is. He told me I should be more than capable to look it up on Google maps and then he got frustrated pulled out his phone and he looked it up and put the phone on the counter. He goes here copy it from there. I did not say anything. I just took the address and put it in and placed my order. I placed my order at 1:39 PM and at 2 o'clock. I asked him about my order and if I could speak to a manager, he then told me he is a manager and that if I didn't like the weight, I can request a refund. I told them yes please give me a refund when we went to the counter. He asked me did she place it with the kiosk? I said no on the mobile app he told me I need to go to my app that I should be more capable to figure out how to get my refund refund. then he told me that he was the manager, and I was shocked if that is the example of the manager who's training the employees on how to run the service this McDonald's is not even worthy of the two stars that they have if I can give them zero stars I would they need to retrain Aron on Customer Service and Respect. If it wasn't for the customers, he would not have a job. I've never had an issue at any McDonald's and I've been going to McDonald's forever because I can always rely on the customer service and the quality of the food. I just can't see this about this store or that employee. I hope McDonald's rethinks having him as the manager. And by the way, I never got my iced coffee or my refund.
  • LC
    Larissa Campa
    Nov 6, 2025
    1.0
    I ordered through the drive through, paid at the first window, and waited like over 7 mins at the pickup window and had ppl start honking at me to go forward. so I decided to get off the car and pick up my order in person. The employees were rude, rolling their eyes to assist, I waited another 10 mins in there for someone to even walk by the front counter to ask for help. Once I did they were pissed. I ordered the simplest thing 6 piece chicken nuggets with small fries. I get home and see two patties in a container. Not even close.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 14871 Imperial Hwy, La Mirada, CA?

McDonald's at 14871 Imperial Hwy, La Mirada operates daily from 5:00 AM to midnight.

What are the drive-through hours for this McDonald's location?

The drive-through is open every day from 5:00 AM to midnight at this McDonald's.