McDonald's

3.6
993 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
14871 Imperial Hwy, La Mirada, CA
90638, United States

Hours

Reviews

3.6
993 reviews
5 stars
431
4 stars
198
3 stars
121
2 stars
68
1 star
175

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported issues with incorrect orders, including missing items and wrong food.

Customer Service

Many reviews highlighted poor customer service, with staff being rude, unhelpful, and lacking professionalism.

Food Quality

Several customers experienced cold food and unsatisfactory meal preparation, leading to disappointment.

Cleanliness and Environment

Some customers noted cleanliness issues and a lack of proper service at the counter, with a preference for traditional ordering methods.

Speed of Service

Customers frequently mentioned long wait times for food, both in-store and through the drive-thru.
  • GH
    Gabriel Holguin
    Dec 25, 2025
    1.0
    I ordered a quarter pounder with cheese and what do I get when I get home A QUARTER POUNDER WITHOUT CHEESE. They took there sweet time making my food to and did horrible job making the quarter pounder
  • LL
    Lebron Lewis
    Dec 19, 2025
    2.0
    I used the drive thru, placed my order and drove up to the first window. I intended to use apple pay. The employee asked me to hand my phone to her so she could complete the transaction. I refused to hand my phone to the employee and she immediately gave me a nasty glare and her body language was that of a rude person. I gave her a debit card instead and she shoved the receipt in my hand without a word. This employee needs to be coached on customer service skills!
  • SO
    Steven Ottomanyi
    Dec 8, 2025
    1.0
    I asked for extra onions and they put no onions at all. I asked for no pickles and they put extra pickles most of the time. This is the worst McDonald's I have ever seen. It never stops. It only gets worse.
  • FM
    F M
    Dec 1, 2025
    3.0
    Yes it's McDonald's it's got a nice restrooms that are available for the public but having to use the kiosk is really the downside
  • MS
    marlene salvatierrs
    Nov 10, 2025
    1.0
    I went on a Sunday 11/09/2025 after church to get a large iced coffee only. The line at the kiosk was long so I ordered it on my mobile app. I was asking Aaron at the counter what the address was. His answer to me was to look it up on Google maps. I told him that I'm really not from around here so I'm not sure how to do that. I then asked him if his address was on the receipt which it always is. He told me I should be more than capable to look it up on Google maps and then he got frustrated pulled out his phone and he looked it up and put the phone on the counter. He goes here copy it from there. I did not say anything. I just took the address and put it in and placed my order. I placed my order at 1:39 PM and at 2 o'clock. I asked him about my order and if I could speak to a manager, he then told me he is a manager and that if I didn't like the weight, I can request a refund. I told them yes please give me a refund when we went to the counter. He asked me did she place it with the kiosk? I said no on the mobile app he told me I need to go to my app that I should be more capable to figure out how to get my refund refund. then he told me that he was the manager, and I was shocked if that is the example of the manager who's training the employees on how to run the service this McDonald's is not even worthy of the two stars that they have if I can give them zero stars I would they need to retrain Aron on Customer Service and Respect. If it wasn't for the customers, he would not have a job. I've never had an issue at any McDonald's and I've been going to McDonald's forever because I can always rely on the customer service and the quality of the food. I just can't see this about this store or that employee. I hope McDonald's rethinks having him as the manager. And by the way, I never got my iced coffee or my refund.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 14871 Imperial Hwy, La Mirada, CA?

McDonald's at 14871 Imperial Hwy, La Mirada operates daily from 5:00 AM to midnight.

What are the drive-through hours for this McDonald's location?

The drive-through is open every day from 5:00 AM to midnight at this McDonald's.