McDonald's

3.6
938 reviews
Get DirectionsCallWebsite

Business Details

5500 Grossmont Ctr, La Mesa, CA
91942, United States
(619) 460-0165
http://www.mcdonalds.com/
GoogleFacebookInstagramTwitter

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • DeliveryNot available
  • TakeoutAvailable
  • BreakfastAvailable
  • LunchAvailable

Location

McDonald's
5500 Grossmont Ctr, La Mesa, CA
91942, United States

Hours

Reviews

3.6
938 reviews
5 stars
368
4 stars
189
3 stars
175
2 stars
77
1 star
129

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, long wait times, and incorrect orders, indicating a consistent problem with staff efficiency and order accuracy.

Cleanliness

Several reviews highlighted unsanitary conditions, including dirty tables and poor food handling practices, raising concerns about hygiene.

Food Quality

Customers expressed dissatisfaction with food quality, mentioning cold items, incorrect orders, and even health concerns related to food safety.

Customer Service

While some customers praised individual staff members for their friendliness, many others reported rude behavior and lack of acknowledgment from employees.
  • JC
    Jennifer Chandos
    Dec 6, 2025
    5.0
    Isabella was great. They can make custom orders of coffee, without sugar. This store is locally owned and operated. They have a nice seating area that s quiet.
  • LK
    Leath Khlil
    Sep 14, 2025
    1.0
    For service very bad because just one work the order and after 30 minutes it is come other worker just two it is crazy and today Sunday it was bad bad. That McDonald's in Walmart crosmont mall
  • BB
    Beki Boo
    Jul 21, 2025
    1.0
    The place was DISGUSTING. The manager was HIGH OUT OF HER MIND and the poor teenager cooking in the back looked SO UNCOMFORTABLE. While waiting for my food I watched the intoxicated manager come out of the back door mumble to herself and touch the dirty chairs to put them on top of the dirty tables in an effort to let me know the lobby was closing in 27 mins. She then barehanded picked up random trash scraps around the soda machine , then proceeds to come around the front counter and begin touching food, areas where food touch, areas where food is prepared WITHOUT WASHING HER DAMN HANDS AFTER TOUCHING THE DIRTY CHAIRS AND TABLES. The took a nasty looking rag and wiped the coffee syrups pump nozzles down with it and I almost gagged. Upon being handed the food I looked at the manager closer and her eyes were bloodshot, and her uniform looked like she hadn't taken it off to wash it in weeks. She slurred her words and couldn't seem to finish a sentence. She was going a million miles an hour while just spinning her wheels walking in circles. Needless to say we threw the food away but sadly that included the receipt with the order number date and time. THE HEALTH DEPARTMENT NEEDS TO BE INVOLVED
  • IJ
    Irma Jordan
    Feb 14, 2023
    2.0
    They were way too slow, and only 2 people were working. It was a very busy day and many customers were waiting for their food. They spoke hardly any English (mostly Spanish) and were goofing off most of the time. People complained to Walmart.
Read more reviews on Google

Frequently Asked Questions About McDonald's

What are the regular opening hours of McDonald's at 5500 Grossmont Center, La Mesa?

McDonald's is open daily from 7:00 AM to 10:00 PM.

When is the drive-through service available at this McDonald's?

The drive-through is open every day from 7:00 AM to 10:00 PM.