Brand Certified
El Pollo Loco
4.2(849 reviews)
Certified by El Pollo Loco • Feb 22, 2026
Business Details
4990 Baltimore Dr, La Mesa, CA
91942, United States
Certified by El Pollo Loco • Feb 22, 2026
(619) 797-1956
Certified by El Pollo Loco • Feb 22, 2026
https://restaurants.elpolloloco.com/ca/la-mesa/4990-baltimore-dr
Certified by El Pollo Loco • Feb 22, 2026
About
Certified by El Pollo Loco • Feb 22, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in La Mesa,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- DebitAvailable
- Accepts checksAvailable
- Drive-throughAvailable
Location
Certified by El Pollo Loco • Feb 22, 2026
Hours
Certified by El Pollo Loco • Feb 22, 2026
Reviews
4.2
849 reviews
5 stars
493
4 stars
192
3 stars
77
2 stars
34
1 star
53
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the food, especially the chicken and salads, but there were complaints about inconsistent quality, including dry or bland chicken.
Service
Many reviews highlighted friendly and helpful staff, though there were also reports of poor service and order mistakes.
Cleanliness
The restaurant was often described as clean, but some customers noted issues with cleanliness in certain areas.
Pricing
Some customers felt the prices were high compared to other locations, while others appreciated the value for the quality of food.
- CMChrista Membrere4 days ago5.0I’ve been coming here for years, however there is a worker that I want to highlight that has really made my experience amazing within the last 9ish months and it’s finally time that I write a review about him. His name is Caston. I see him quite a bit because i’m at this location often, but every. single. time. he provides the most amazing customer service. Whether it’s in the drive through or in the lobby (most of the time drive through) it’s always good. He is always kind and friendly and always gives gets my order perfect. Honestly great customer service like this makes me keep coming back. I don’t know if he is a manager, and if he isnt, he gives manager quality service. It also isn’t just me that thinks this. I’ve talked to plenty of friends and they also talk about the service they get by him. Once again, I just wanted to highlight Caston (either a crew member or manager I don’t entirely know). The food is also always super good. So good job El Pollo Loco La Mesa!
- RGRosalie GarciaJan 8, 20265.0Excellent street corn salad with cilantro dressing
- JLJerome LesesneDec 25, 20255.0Great restaurant and excellent friendly staff!
- CFCarl FishbergDec 22, 20253.0Clean restaurant, good looking property, well run from what I can tell. Maybe this is nitpicky, but for some reason this location tends to BLAST the speaker volume in the drive thru. I come here often, and it’s jarring to be greeted by such a loud PA system on my way home from work. I’ve seen other customers mention this, too. Please take it down a few notches! Other than that issue, I love coming here.
- NGNataly GNov 28, 20255.0One of my favorite fast food restaurants. Always very clean, with good customer service. The food is always delicious. Thank you.
Frequently Asked Questions About El Pollo Loco
What are the regular operating hours of El Pollo Loco in La Mesa?
El Pollo Loco in La Mesa is open every day from 10:00 AM to 10:00 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco in La Mesa offers delivery services.
Can I place a pickup or delivery order online for El Pollo Loco?
Yes, you can place orders online through their menu at https://order.elpolloloco.com/menu/baltimore-dr-el-cajon-blvd and also by using their app available on the Apple App Store.
What types of payment does El Pollo Loco in La Mesa accept?
El Pollo Loco accepts American Express, Check, Discover, and Visa cards.
Is there free Wi-Fi available at El Pollo Loco in La Mesa?
Yes, free Wi-Fi is available at this location.
Does El Pollo Loco in La Mesa have a drive-through service?
Yes, this location offers a drive-through service for your convenience.
Is catering available at El Pollo Loco in La Mesa?
Yes, catering services are available at this location.
What nearby automotive services are available around El Pollo Loco in La Mesa?
Nearby automotive services include Valvoline Instant Oil Change and Xtreme Auto Service, which can be helpful spots to visit for vehicle maintenance before or after your meal.
Are there any nearby financial services close to El Pollo Loco?
Yes, nearby financial services include San Diego Livescan, North Island Credit Union, and Stephen H Geribo - Financial Advisor, offering helpful options for financial transactions in the area.
What nearby shopping and beauty options can I find near El Pollo Loco?
Nearby you can find Cookies La Mesa for shopping, as well as The ProfessionNails - La Mesa and Bliss Nails and Spa for beauty and nail salon services.
Brand Certified Facts from El Pollo Loco
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Certified February 22, 2026Yext Knowledge Graph
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