Chipotle Mexican Grill

3.6
842 reviews
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Business Details

8005 Fletcher Pkwy, La Mesa, CA
91942, United States
(619) 589-2258
https://www.chipotle.com
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About

Fast Food RestaurantMexican Restaurant
Chipotle La Mesa is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
8005 Fletcher Pkwy, La Mesa, CA
91942, United States

Hours

Reviews

3.6
842 reviews
5 stars
374
4 stars
158
3 stars
79
2 stars
56
1 star
175

What are people saying?

AI-generated from recent customer reviews

Customer Service

Service quality is inconsistent, with many customers reporting rude or indifferent staff, while a few noted friendly and helpful employees.

Food Quality

Food quality varies significantly; issues include undercooked rice, stale chips, and incorrect orders, leading to customer dissatisfaction.

Cleanliness

The location is frequently described as dirty, with reports of unclean tables and unsanitary food handling practices.

Portion Sizes

Customers consistently complain about small portion sizes, particularly for online orders, leading to feelings of being shortchanged.

Management Issues

There are numerous complaints about poor management, including staff shortages, lack of organization, and failure to restock food items during operating hours.
  • KW
    Kaleb Wilson
    Nov 13, 2025
    1.0
    None of the workers pick up the phone and when you show up they're rude. I called 3 times to make an order and none of them picked up even though there was atleast 6 workers when I showed up. Terrible restaurant etiquette to never answer the phone and then act like you don't want to be here when actually customers show up. I won't be naming an employee because all of you are the problem and it's sickening. If you don't want to speak to customers then don't work a customer service job!!!
  • OH
    Olivia Howe
    Nov 9, 2025
    1.0
    The night manager on Sunday night was super rude and unfriendly. They got my order wrong and then blamed it on me. I won’t be coming to this location again.
  • CY
    Candice Y
    Oct 22, 2025
    1.0
    Gross. The picture says it all. I also can't remember the last time an associate actually rolled their eyes directly at me because they were so impatient with how long it took for me to pay. Just wow.
  • CK
    Chantelle King
    Oct 18, 2025
    3.0
    Been coming here for a while and today was the first time I actually received good customer service lol. I’m praying they have this new girl train everyone else bc they need it
  • ED
    Ekatherina Dawood
    Oct 15, 2025
    1.0
    They added queso to my vegan order. Never ordering here again.
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Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill in La Mesa?

Chipotle Mexican Grill in La Mesa is open daily from 10:30 AM to 11:00 PM.

Where is Chipotle Mexican Grill located in La Mesa?

It is located at 8005 Fletcher Pkwy, La Mesa, CA 91942, across from Aqua Clean Car Wash.