Chipotle Mexican Grill

3.5
609 reviews
Order tacos, burritos, salads, bowls and more at Chipotle Mexican Grill. Order online for pick up or delivery and join our rewards program today.

About

Fast Food RestaurantMexican Restaurant
Chipotle LaJolla Village Square is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
8657 Villa La Jolla Dr, La Jolla, CA
92037, United States

Hours

Reviews

3.5
609 reviews
5 stars
252
4 stars
113
3 stars
60
2 stars
49
1 star
135

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted consistently dirty tables, overflowing garbage, and unsanitary conditions in the dining area and restrooms.

Portion Sizes

Customers frequently complained about small portion sizes, with many stating they received significantly less food compared to other locations.

Staff Attitude

Numerous reviews mentioned rude or disinterested staff, with reports of poor customer service and lack of attentiveness.

Ingredient Availability

Many customers noted that the restaurant often runs out of key ingredients, especially during peak hours, leading to disappointing experiences.

Food Quality

While some customers enjoyed the food, there were numerous complaints about inconsistent quality, including overcooked items and poorly prepared dishes.
  • JJ
    Jessila
    Nov 17, 2025
    1.0
    BY FAR THE WORST CHIPOTLE. why am i waiting an additional 30 minutes for my pickup order when it said it was ready. the front cash register make and female have terrible GOD AWFUL customer service. maybe they should work in the back if they don’t want to deal with customers. also what’s the point of having a pick up shelf if my order is never on the pickup shelf? smh. they can at least make frequent trips to the back to see if the mobile orders are ready. worst damn chipotle
  • NA
    Ninibeth Arias
    Oct 31, 2025
    2.0
    Ayer comimos con mi esposo un bolw de pollo y de carne. Luego de comer, con tenedores y desde el plato nos enfermamos del estómago. Hemos ido al baño como 6 veces y el dolor de estómago es fuerte. Si, rico, pero a que costo? Quizás el pico de gallo o alguna cosa cruda mal lavada o mal tratada. Que horror! Si seguimos así, tocará tomar otras medidae.
  • SR
    Stephanini R
    Oct 21, 2025
    3.0
    Ok so I love eating here at different locations but they keep failing me :( this location was not very clean. With only one person working the line and The chips were left for a bit too long.
  • HQ
    Harold Qin
    Oct 15, 2025
    5.0
    I ordered a chicken bowl after work but mistakenly selected a different pickup location. Phone and in-app support were unreachable. When I arrived, Braeden spotted the problem, didn’t brush me off, and kindly made a replacement on the spot. He was patient, professional, and truly empathetic. Exceptional service—thank you, Braeden!
  • CS
    Caleb Standley
    Oct 5, 2025
    1.0
    As someone who works in the service industry I completely understand wanting to get him early. However, this store takes the cake in closing up shop. I regularly come closer to close and they are always out of items. On my most recent visit I visited the store 2 hours before they closed and they had “ran out” of queso, corn, sour cream, cheese, guacamole, and lettuce. At the same time the team members where doing their final cleanings. While it’s acceptable to be out of a few items, especially within the last hour of close, I find it shocking to have the majority of your menu not available hours before close.

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours for Chipotle Mexican Grill at La Jolla Village Square?

The restaurant is open Monday through Thursday and Sunday from 10:00 AM to 11:00 PM, and on Friday from 10:00 AM to 11:59 PM, and Saturday from 10:00 AM to 11:00 PM.

Does Chipotle Mexican Grill at this location offer pickup and delivery services?

Yes, they offer both in-store pickup and delivery services.