While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in La Habra,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Mixed reviews on customer service; some employees are friendly while others are reported as rude and unhelpful.
Food Quality
Food quality is inconsistent; some customers enjoyed the taste while others found it bland or received incorrect orders.
Cleanliness
The restaurant is generally clean, but there are complaints about dirty bathrooms and unclean dining areas.
Pricing
Customers feel that prices are becoming too high for the quality of food received.
Service Speed
Service speed varies; some customers report quick service while others mention long wait times, especially in the drive-thru.
JL
J. C. Lima
Oct 14, 2025
1.0
Aldrin who I was told is a manager was an absolute grouch. No smile or proper customer service. I work in customer service and regardless of how mean or rude people are I always respond with a smile. I wasn't even rude to him, I asked him for my drink and he double checked the receipt! As if I would want to steal a drink! Later, although I requested 6 avocado sauce he only gave me three. When I returned to ask him for three more he gave me a look as if I was asking him to jump of a cliff. This man need charming school!
MS
Miguel Serrano
Oct 9, 2025
4.0
Fast food that is become really expensive
KB
Kerri Becker
Sep 29, 2025
4.0
Friendly employees
RN
Ramon Nunez
Sep 16, 2025
5.0
Good service all the place is clean the only thing they need tohave self checking ore Kiosk to order.
What are the operating hours of El Pollo Loco in La Habra?
El Pollo Loco is open daily from 10:00 AM to 10:00 PM.
Where is El Pollo Loco located in La Habra?
It is located at 1171 W Whittier Blvd, La Habra, CA 90631.
What type of cuisine does El Pollo Loco serve?
El Pollo Loco specializes in Mexican cuisine with a focus on fire-grilled chicken dishes.
Does El Pollo Loco offer catering services?
Yes, El Pollo Loco in La Habra offers catering services.
What payment methods are accepted at El Pollo Loco?
They accept American Express, Visa, and checks as payment options.
Can I order food online from El Pollo Loco?
Yes, you can order food online through their website or the El Pollo Loco app.
Does El Pollo Loco have a drive-through service?
Yes, this location offers a drive-through for customer convenience.
What should I know about nearby places around El Pollo Loco?
Nearby, you can find pet services at Petco, enjoy hot dogs at FlavorTown, or grab pizza at Atomic Pizza. These locations provide convenient options if you're visiting the area.
Are there beauty or hair salons near El Pollo Loco?
Yes, nearby beauty salons include Margarita, MokshaSalon, and Trillium Salon Concepts for hair and nail services.
Where can I grab a coffee or a bagel near El Pollo Loco?
The Bagelry La Habra is a nearby cafe and bagel shop, perfect for coffee and pastries before or after your meal.
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