Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in La Canada,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.8
560 reviews
5 stars
263
4 stars
107
3 stars
67
2 stars
37
1 star
86
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with food quality, including dry and overcooked chicken, small portion sizes, and missing items from orders.
Service Issues
Numerous reviews highlighted poor service, including long wait times, incorrect orders, and unhelpful staff, particularly with the new kiosk system.
Cleanliness
Several customers noted that the restaurant and restrooms were not clean, with some describing the dining area as filthy.
Positive Staff Interactions
Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness, indicating that service quality can vary.
- AGArmen gharibianDec 26, 20251.0I ordered double chicken bowls only I can’t see is any chicken 🐔 They add just a little bit I have never come back here again 😡😡😡🤬🤬
- JHJoe HattickDec 23, 20252.0The chicken was tasty, the beans too salty and tortillas not whole. But the shocker was no one to talk to. There is an ordering kiosk and when the meal was brought forward, I had to remind the person of the other thing on the order. She apologized and went to get it. Upon returning I mentioned I still needed a cup. She said the fountain wasn't working. They were out of gas. I said I had paid for a drink. She said it wasn't working. There was nothing she could do. Again I said I paid for a drink. She said there is none. But I paid for it. Then she offered a refund, I said what about a cup of water? She gave me a cup, the ice worked, the water ran and so did the ice tea dispenser. Not first choice, but ok second choice. No salsa either. Very sad how far el pollo loco has gotten towards terrible.
- MSMark SirofDec 11, 20253.0Food is great, you're forced to navigate a complicated and poorly organized kiosk, they will not take in person, in store orders, and if you need help with the kiosk, they reluctantly help only with the item you're having issues with. They said if I want to order in person, use the drive through. By the way, very expensive for what you get. It's high quality but the hassle, hijinx, escapade and all that really makes for an abhorrent experience.
- CTCynthia TamrazDec 5, 20253.0My order always are missing something.
- SNSusan Kim NamOct 3, 20251.0We ordered on line and picked it up on time. The salsa section was close I assumed they were in our sealed bag. When I got home we didn't get salsa cilantro lemon etc. The guy who handed it to me didn't even ask if u needed salsa knowing I was looking for the salsa area. It's my first time picking it up. It never happened to my husband bzillion times he picked up.
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in La Canada?
El Pollo Loco in La Canada is open daily from 10:00 AM to 11:00 PM.
Where is El Pollo Loco located?
El Pollo Loco is located at 1939 Verdugo Blvd, La Canada, CA 91011, USA.
How can I place an order for pickup or delivery from El Pollo Loco?
You can order online through the El Pollo Loco app or via their ordering website at https://order.elpolloloco.com/menu/verdugo-glendale-fwy.
What type of cuisine does El Pollo Loco offer?
El Pollo Loco offers authentic Mexican cuisine specializing in fire-grilled chicken and handmade guacamole, salsas, and dressings.
Does El Pollo Loco accept credit cards, and which ones?
Yes, El Pollo Loco accepts American Express, Discover, and Visa credit cards for payment.
Does El Pollo Loco at La Canada have a drive-through or Wi-Fi available?
Yes, this location has a drive-through service and offers free Wi-Fi for customers.
Are there any coffee shops near El Pollo Loco in La Canada?
Yes, Starbucks and Cars & Coffee are nearby, perfect spots to grab a coffee before or after your meal at El Pollo Loco.
What entertainment options are near El Pollo Loco?
Regal UA La Canada, UA La Canada 8, and La Canada-Montrose United Artist Theatres cinemas are close by, ideal for a movie outing before or after dining.
Are there other dining options near El Pollo Loco?
Nearby dining options include North Shore Burgers, Cafe Sole for Italian cuisine, and All About Poke for Hawaiian and Asian fare.
How can I contact El Pollo Loco for catering or other inquiries?
You can contact El Pollo Loco via email at epl6185@elpolloloco.com or by phone at +1 818-952-2743.