El Pollo Loco

Reviews

• EC

  Elizabeth Corona

  Jan 20, 2026
  4.0
  The pollo bowels are mostly rice and beans with very little chicken its supposed to be double chicken and the serve very little. What I think is really terrible is the CHURROS lord please don’t sell the dish if you are not going to prepare it properly. There is nothing on them and they are supposed to be meant as a sweet treat. They are selling just dry flour sticks. I’ve bought them multiple times and they are always served the same as this location. Barely any sugar or cinnamon. Literally false advertising. Other locations make them the way they are supposed to. Please do better. Thank you
• TS

  Tom Slaughter

  Jan 15, 2026
  2.0
  Very poorly managed location in my opinion. Often the trash is overflowing and if you need help at the inside counter you have to wait and wait. Occasionally you will get an employee who cares, but today there was a problem with their automated ordering system and the employee treated me like a bother when he finally came to help. Other employees saw me standing there obviously waiting for help and had no intention of informing whoever was supposed to help. Not a happy place.
• AG

  Armen gharibian

  Dec 26, 2025
  1.0
  I ordered double chicken bowls only I can’t see is any chicken 🐔 They add just a little bit I have never come back here again 😡😡😡🤬🤬
• JH

  Joe Hattick

  Dec 23, 2025
  2.0
  The chicken was tasty, the beans too salty and tortillas not whole. But the shocker was no one to talk to. There is an ordering kiosk and when the meal was brought forward, I had to remind the person of the other thing on the order. She apologized and went to get it. Upon returning I mentioned I still needed a cup. She said the fountain wasn't working. They were out of gas. I said I had paid for a drink. She said it wasn't working. There was nothing she could do. Again I said I paid for a drink. She said there is none. But I paid for it. Then she offered a refund, I said what about a cup of water? She gave me a cup, the ice worked, the water ran and so did the ice tea dispenser. Not first choice, but ok second choice. No salsa either. Very sad how far el pollo loco has gotten towards terrible.
• MS

  Mark Sirof

  Dec 11, 2025
  3.0
  Food is great, you're forced to navigate a complicated and poorly organized kiosk, they will not take in person, in store orders, and if you need help with the kiosk, they reluctantly help only with the item you're having issues with. They said if I want to order in person, use the drive through. By the way, very expensive for what you get. It's high quality but the hassle, hijinx, escapade and all that really makes for an abhorrent experience.

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