McDonald's

3.9
1377 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5203 Irwindale Ave, Irwindale, CA
91706, United States

Hours

Reviews

3.9
1,377 reviews
5 stars
680
4 stars
278
3 stars
184
2 stars
87
1 star
148

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed feedback on customer service; some praised friendly staff while others reported rude or unhelpful interactions.

Food Quality

Food quality received both positive and negative comments; some customers enjoyed fresh and hot meals, while others complained about cold food and incorrect orders.

Cleanliness

Cleanliness of the restaurant was noted positively by some, but others reported dirty restrooms and unsanitary conditions.

Operational Issues

Several customers experienced issues with the restaurant's advertised 24-hour service and mobile app functionality.
  • CL
    camel Lopez
    Dec 30, 2025
    5.0
    I love getting iced coffee here
  • RV
    rMelvin V
    Dec 28, 2025
    5.0
    Lots of free parking, big dining place and quick service. The app is certainly helpful in ordering advance.
  • BB
    Brittany
    Dec 24, 2025
    1.0
    Just went right now it says that it’s a 24 hour location and saw employees cars parked but as I pulled up to the intercom, no one responded. I continue to wait. I’ve been to this location numerous times, but this is the first time this has happened to me.
  • VE
    Vital Existence
    Dec 17, 2025
    2.0
    I feel like my opinion might not make much of a difference here, but hopefully this makes other people consider going to a different location until the issue is addressed. I've been a frequent loyal customer of this location for a while now and I've just about had it with the lousy customer service provided by one of the staff members there. Every time I walk in there and order from the man with taller man with the pony tail, he just gives me a death stare. He's never polite; Not even a "welcome" or a "thank you." Just a stink face and a bad attitude. One time I picked up my food at the counter from him and he just shoved the bags at me. Just last week I ordered from the drive thru and he Just stared at me like he had a problem with me or something. Couldn't even say a word to me. Not even a "thank you" or a "drive to the next windows please." Just made me feel very uncomfortable. On top of that, he got my order wrong and as clearly as I stated what I wanted, I feel like he intentionally ignored my request. He looks miserable doing his job. I know plenty of other more deserving people who would appreciate just having the job. With that said, I don't feel comfortable coming back here. I feel unwelcome and will be taking my business else where moving forward. With that said, I do want to give credit where credit is due. There is an older gentleman there, I don't remember his name, maybe Steve or Steven, I apologize if I got the name wrong, but he is a superstar employee and his customer service skills are impeccable. Every customer service employee should learn from this man. He is a role model. If it wasn't for the pony hair guy, I would definitely give this location 5 stars, but unfortunately all it takes is one bad apple to ruin it.
  • JS
    Jesse Soriano
    Dec 1, 2025
    5.0
    Excellent customer service

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's Irwindale location?

McDonald's in Irwindale is open 24 hours daily.

What are the drive-thru hours at McDonald's Irwindale?

The drive-thru is open 24 hours every day.