McDonald's

3.6
1536 reviews
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Business Details

5445 Alton Parkway, Irvine, CA
92614, United States
(949) 551-4700
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5445 Alton Parkway, Irvine, CA
92614, United States

Hours

Reviews

3.6
1,536 reviews
5 stars
647
4 stars
333
3 stars
196
2 stars
85
1 star
275

What are people saying?

AI-generated from recent customer reviews

Service Quality

Many customers reported slow service and poor customer interactions, with multiple instances of staff being unfriendly or unhelpful.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing items, and staff not following order specifications.

Food Quality

Customers expressed dissatisfaction with the quality of food, including cold items and poorly prepared meals, contrasting with some positive mentions of fresh food.

Cleanliness

Feedback on cleanliness was mixed, with some noting a clean environment while others reported dirty tables and unsanitary conditions.

Positive Staff Interactions

Despite the negative feedback, there were several commendations for specific staff members who provided excellent service and created a welcoming atmosphere.
  • TE
    Tyler Elston
    Jan 3, 2026
    1.0
    Three things went wrong. 1. My coffee came out iced, I corrected the lady who helped with my order and she DIDN’T believe me… I showed both receipts and she gave me a huge sigh and complied to re-make it. 2.The one substitution we made was not done I.e: cheese and no onions 3. It took them forever to make all of our food and then fix my coffee and yet the manager seemed even more angry than us
  • KC
    Kathy Chriss
    Dec 30, 2025
    4.0
    It was very, very crowded, but the staff was friendly towards me once I was helped , and ordered my food.😊😊
  • KL
    Kathy Lopez
    Dec 10, 2025
    1.0
    Double check your drive thru order!!! Fries were missing from my order. Unfortunately, I didn’t notice until I had driven off :( staff member in the pick-up window seemed to be in a rush.
  • YT
    Yusef Thabet
    Dec 10, 2025
    1.0
    Don’t waste your money on milkshakes from this spot everytime i order it has a different flavor to it
  • AJ
    Alarah Jayne
    Nov 21, 2025
    1.0
    Hands down the worst McDonald’s I’ve ever been to, service is terrible. Everyone I’ve been here I’ve had to wait an obnoxious amount of time to receive shitty cold food! Never again. If your smart you’ll avoid this place
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Frequently Asked Questions About McDonald's

What are the general operating hours of this McDonald's location?

This McDonald's is generally open from 7:00 AM to 10:00 PM Monday and Thursday through Sunday, and 24 hours on Tuesday and Wednesday.

Is drive-thru service available at this McDonald's, and what are its hours?

Yes, the drive-thru is available 24/7 every day of the week at this McDonald's location.