Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported rude staff and poor service, with many experiences highlighting slow service and order inaccuracies.
Food Freshness
Mixed reviews on food freshness; some customers received fresh food while others reported stale or improperly prepared items.
Order Accuracy
Numerous complaints about incorrect orders, missing items, and issues with mobile app orders.
Cleanliness
Inconsistent cleanliness reported, with some customers noting dirty restrooms and overall untidy conditions.
Customer Experience
Positive experiences noted with specific staff members, but overall customer service was often described as lacking.
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david Trautt
Feb 11, 2026
5.0
Good price, no service, left after four minutes, lots of employees, seems like they are hiring indiscriminately, seems like it would be a good place to pick up a paycheck for a first time job after highschool.
YK
Yev K
Feb 7, 2026
1.0
Completely messed up my order. The food came out look warm and fries cold. The kiosk is not applying discounts on advertising deals. The cashier messed up my order, the kitchen servers messed up my order. Missed one burger and brought out 15 minutes later with one patty instead of double patty in a quarter pounder ordered and paid. The only positive point the server came out to our table apologized and gave 2 coupons for future visits. Hence no good experience at this McDonald!
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Charles Deline
Jan 26, 2026
2.0
I try to avoid going here at all cost because the food is hardly fresh and has a weird taste. The bread is never fresh. Maybe I should request this but I always forget. Not my go too but love mcdonalds.
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Robert Lambkin
Jan 25, 2026
5.0
Used my app so great value was asked to pull around which usually means fresh hot fries We were not disappointed
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EUN YUN
Jan 22, 2026
5.0
Rene, the general manager, was awesome. He was still smiling when he was busy with drive thru, he had to run to the window to hand the order to the customers in the car, and made a fresh new coffee after tossed away the old one when I ordered. Thanks Rene!