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McDonald's

3.6
(735 reviews)

Business Details

3853 Portola Parkway, Irvine, CA
92620, United States
(714) 505-3300
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3853 Portola Parkway, Irvine, CA
92620, United States

Hours

Reviews

3.6
735 reviews
5 stars
305
4 stars
151
3 stars
102
2 stars
42
1 star
135

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, particularly in the drive-thru and during order corrections.

Food Quality

There are frequent complaints about food quality, including missing items, incorrect orders, and food not being fresh.

Cleanliness

The cleanliness of the restaurant, including the dining area and restrooms, was criticized, with many noting dirty tables and facilities.

Speed of Service

While some customers appreciated quick service, others experienced long wait times and issues with order accuracy.
  • DL
    DANIEL LEE
    6 days ago
    4.0
    On the busier days, it gets crowded and loud, attracting kids because of the playground and the built in screens. Your food comes out pretty quick, although it is microwaved, and it is tidy as well. One of the better McDonald’s I’ve been to, but it is a little bit of a crazy environment.
  • AU
    A Google User
    Feb 23, 2026
    2.0
    The worker was very kind. That said, no one would know the place was opened when it first opens because there are absolutely no lights on anywhere. You'd have to drive right up on the front of the bldg to see a light on in the back that would make you decide to go through the drive through, maybe. That's even too dark. The bldg itself is hard to find it's all brick in the corner. Doesn't stand out at all.
  • LL
    Leioxy
    Feb 22, 2026
    1.0
    Bertha, a manager at this establishment is vile. When I asked her to replace a food item for me because someone had eaten it, she said “that’s not my problem” and began to mock me with her colleagues (which by the way were also rude). Her attitude is probably why she works at a McDonald’s. I have already reported her to McDonald’s corporate for her unbelievably unprofessional attitude. Steer clear from this restaurant, unless you want to get told you have to pay for another item even though someone had taken yours and eaten it by accident.
  • HY
    Harrison Yang
    Feb 4, 2026
    5.0
    Honestly can’t understand the negative reviews. This is one of the nicest McDonald’s, nice staff, very kid friendly with a touch 2 play video game monitor that actually works, indoor play structure (great for too hot or rainy days), most of the time they use good oil so the fries are more consistently yummy.
  • PB
    Patrick B
    Dec 18, 2025
    1.0
    Made to go park in the fire lane with 3 other cars and wait 10 minutes to get my food which was missing items. Not sure the point of the drive thru if they’re just going to make everyone go park. No way management doesn’t know what’s happening.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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