Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Irvine,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- DebitAvailable
- Accepts checksAvailable
- Drive-throughAvailable
Location
Hours
Reviews
4.4
847 reviews
5 stars
543
4 stars
171
3 stars
67
2 stars
21
1 star
45
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently praised the friendly and welcoming staff, although some reported issues with order accuracy and slow service during busy times.
Food Quality
While many enjoyed the flavorful and healthy food options, there were complaints about inconsistent quality, such as dry chicken and wilted salad ingredients.
Order Accuracy
Numerous reviews highlighted problems with incomplete or incorrect orders, particularly with online and delivery services.
Cleanliness
The restaurant was generally noted for being clean and well-maintained, contributing positively to the dining experience.
Value for Money
Customers appreciated the pricing and special deals, although some felt that portion sizes and value could be inconsistent.
- RDRyan Do4 days ago5.0Amazing service, the workers are very friendly and treated us like family
- AWAcT WiSeNov 13, 20255.0Protein Bowls
- SCSteve CederquistOct 31, 20255.0Actually one of the nicest and cleanest places I've been, food was hot, service was great, prices good as well
- ACAndrew CorsoOct 25, 20255.0One of the best out there! The staff is the friendliest I’ve ever come across, they are so welcoming and helpful. They make it feel more like a restaurant than a fast food place.
- ARAnn ReichlingOct 19, 20251.0Worst salad ever! The lettuce was wilted and black on the edges and the chicken was very dried out. On top of that I was charged a different price than what was posted on the menu board. The employees were actually running in the kitchen which made me think management must be cracking a hard whip. Overall an unpleasant experience and I hope I don’t get sick from the food.
Frequently Asked Questions About El Pollo Loco
What are the regular business hours for El Pollo Loco in Irvine?
El Pollo Loco in Irvine is open Monday through Friday from 9:30 AM to 11:00 PM, Saturday from 10:00 AM to 11:00 PM, and Sunday from 10:00 AM to 11:00 PM.
Does El Pollo Loco offer delivery or takeout services?
Yes, El Pollo Loco offers delivery services for customer convenience.
What types of payment does El Pollo Loco in Irvine accept?
They accept American Express, Check, Discover, Visa, debit cards, and also pay by check.
Is there free Wi-Fi available at El Pollo Loco?
Yes, El Pollo Loco offers free Wi-Fi to its customers.
How can I order food from El Pollo Loco in Irvine online or via an app?
You can order online through their menu link at https://order.elpolloloco.com/menu/alton-pkwy-jeffrey-rd or using the El Pollo Loco app available on the Apple App Store.
What is the address and contact number for El Pollo Loco in Irvine?
El Pollo Loco is located at 5501 Alton Pkwy, Irvine, CA 92618. The main phone number is +1 949-786-0445.
What nearby shopping centers are close to El Pollo Loco?
Oak Creek Shopping Center is a nearby retail and shopping center close to El Pollo Loco, convenient if you want to shop before or after dining.
Are there other dining options near El Pollo Loco?
Yes, nearby dining options include Baja Fresh Mexican Grill, Mustard Cafe, Brooklyn's Finest Pizza, New York's Upper Crust Pizza, and Maizuru Sushi Bar & Japanese Restaurant, offering variety for different tastes.
Where can I find a gas station near El Pollo Loco?
There are several gas stations nearby including Exxon & Mobil Stations, Circle K, and Mobil, making it easy to fuel up before or after your visit.
Does El Pollo Loco offer catering services?
Yes, El Pollo Loco provides catering services for events and gatherings.