El Pollo Loco

4.3
852 reviews
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Business Details

5501 Alton Pkwy, Irvine, CA
92618, United States
(949) 786-0445
https://restaurants.elpolloloco.com/ca/irvine/5501-alton-pkwy
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About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Irvine,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • DebitAvailable
  • Accepts checksAvailable
  • Drive-throughAvailable

Location

El Pollo Loco
5501 Alton Pkwy, Irvine, CA
92618, United States

Hours

Reviews

4.3
852 reviews
5 stars
545
4 stars
173
3 stars
67
2 stars
21
1 star
46

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently praised the friendly and welcoming service, with many noting the staff's helpfulness and positive attitude.

Food Consistency

While many reviews highlighted the deliciousness of the chicken and other menu items, there were several complaints about undercooked or improperly prepared food.

Order Accuracy

Numerous customers reported issues with incomplete or incorrect orders, particularly with online and takeout orders.

Cleanliness

The establishment was often described as clean and well-maintained, contributing positively to the dining experience.
  • MY
    Meg Yanalunas
    2 days ago
    4.0
    Ordered online and picked it up. Perfect order and delicious food!
  • ET
    El tony
    Dec 9, 2025
    5.0
    Sin duda el mejor pollo loco q elhe estado muy serviciales y amables sobre todo competentes y los platillos bien servidos por lo que se paga cero quejas todo lo contrario
  • MP
    Mr Perez
    Dec 5, 2025
    1.0
    Undercooked chicken. I’ve noticed the last two days I visited in a row a char on the outside of the chicken and it was pink inside. (Heats is too high, not enough cook time on chicken) I noticed this two days in a row, tried to bring it to the teams attention, but I brought up a huge uncut tomato as well, not to mention I had pieces of macaroni as well inside my double chicken bowl. I have suffered an upset stomach. Thank you. In response to the owner: Don’t like your AI generated response, I am on a diet and strictly stick to chicken asada and eggs. I had attempted to eat at this establishment for both breakfast and lunch. Like I said, undercooked chicken.
  • RD
    Ryan Do
    Nov 19, 2025
    5.0
    Amazing service, the workers are very friendly and treated us like family
  • AW
    AcT WiSe
    Nov 13, 2025
    5.0
    Protein Bowls
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Frequently Asked Questions About El Pollo Loco

What are the regular business hours for El Pollo Loco in Irvine?

El Pollo Loco in Irvine is open Monday through Friday from 9:30 AM to 11:00 PM, Saturday from 10:00 AM to 11:00 PM, and Sunday from 10:00 AM to 11:00 PM.

Does El Pollo Loco offer delivery or takeout services?

Yes, El Pollo Loco offers delivery services for customer convenience.