Brand Certified
El Pollo Loco
4.3(861 reviews)
Certified by El Pollo Loco • Mar 01, 2026
Business Details
5501 Alton Pkwy, Irvine, CA
92618, United States
Certified by El Pollo Loco • Mar 01, 2026
(949) 786-0445
Certified by El Pollo Loco • Mar 01, 2026
https://restaurants.elpolloloco.com/ca/irvine/5501-alton-pkwy
Certified by El Pollo Loco • Mar 01, 2026
About
Certified by El Pollo Loco • Mar 01, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Irvine,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- DebitAvailable
- Accepts checksAvailable
- Drive-throughAvailable
Location
Certified by El Pollo Loco • Mar 01, 2026
Hours
Certified by El Pollo Loco • Mar 01, 2026
Reviews
4.3
861 reviews
5 stars
550
4 stars
173
3 stars
68
2 stars
22
1 star
48
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers praised the flavor and freshness of the food, particularly the chicken, but there were complaints about undercooked items and inconsistent portion sizes.
Service Experience
While many reviews highlighted friendly and efficient service, there were notable complaints about poor customer service, incorrect orders, and long wait times.
Cleanliness
The restaurant was frequently described as clean and well-maintained, contributing positively to the dining experience.
Order Accuracy
Several customers reported issues with incorrect or incomplete orders, particularly with online and drive-thru transactions.
- DDDrew4 days ago5.0Elia was so friendly and nice. Excellent customer service. Food was great, no issues. Happy to come back again.
- CGCopipsi gonsalezFeb 22, 20263.0Employees should stay home if they are having a bad day. The lady at the drive thru was not in the best mood. First time here and made me not want to come back. Also they should let you know it will be a long wait before they charge you. Some people need to go places thats why we choose drive thru, we cant sit around and wait
- AJAly. Z. JawsFeb 16, 20262.0Today was my first time ever eating El Pollo Loco, food was delicious and staff very nice but I promptly got food poisoning. Too bad.
- AFalex filatoffFeb 11, 20261.0Chicken barely had any meat on it and rice taste liked it was microwaved. Never had this experience at any other el pollo loco.
- DADavid AFeb 7, 20261.0I don’t usually write reviews. I usually let stuff go. This place constantly gets my order wrong. Also, for a place that is called el pollo, can you not skimp out on chicken? I can’t tell what has more chicken the double chicken bowl or the regular bowl. Literally makes no sense I’ve been going here for so many years but I’m done.
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