Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Irvine, CA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Customer experiences with service quality vary significantly, with many reports of rude staff and inconsistent service.
Product Freshness
Customers frequently noted issues with the freshness of food items, particularly donuts and coffee.
Drive-Thru Experience
The drive-thru service is often slow and can lead to long wait times, with some customers expressing frustration over the efficiency.
Staff Friendliness
While some customers praised friendly staff, many others reported encountering unfriendly or rude employees.
Overall Satisfaction
Overall satisfaction is mixed, with some customers enjoying their experience while others express disappointment in service and product quality.
JE
James Elsis
Feb 7, 2026
1.0
Saturday February 7th 2026 in the afternoon, Ordered two large French Vanilla Iced coffees, they were both terrible, coffee tasted super old, barely any vanilla flavor. We threw them out. Girl at the window seemed annoyed about how/what I ordered.
OP
Olena Prykhodko
Jan 30, 2026
2.0
The girl who took the order was very unfriendly!!! The coffee wasn’t very good, and the breakfast portion was very small.
NL
Neal Lander
Jan 29, 2026
1.0
The donuts are made in a factory, delivered daily, nothing is made in-house, only re-heated.
The service at this location differs wildly from staff to staff, there is absolutely 0-consistency.
I can’t blame the staff entirely though, as the local clientele is also wildly different, and unfortunately they lean towards the rude side more often than not.
I’m not expecting anything fresh or delicious from a spot like Dunkin, I’m expecting edible, quick and affordable, and only one of those boxes was checked today. I spent less than $5, but the entire ordeal took 10 minutes, and the order was wrong.
PL
Parker Leung
Jan 22, 2026
2.0
My experience here depends completely depends on the people working that day. There’s one younger gentleman that is extremely polite, does his job fast, and food is always perfect. However, sometimes when I go here, there is a man that fills up my large drink 3/4 of the way. He does this every time. I’d be super surprised if this was standard.
ZW
Zhaojing Wang
Jan 14, 2026
1.0
There was a female worker that has the rudest attitude