Dunkin'

4.0
678 reviews
Decked Out Lattes
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Business Details

15415 Jeffrey Rd, Irvine, CA
92618, United States
(949) 988-7067
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Irvine, CA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
15415 Jeffrey Rd, Irvine, CA
92618, United States

Hours

Reviews

4.0
678 reviews
5 stars
337
4 stars
165
3 stars
64
2 stars
41
1 star
71

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude staff and lack of proper training.

Food Quality

Mixed feedback on food quality; while some enjoyed the donuts and coffee, others reported stale items and incorrect orders.

Cleanliness

Some customers noted cleanliness issues, particularly in the drive-thru area and overall store condition.

Speed of Service

Many reviews mentioned slow service, especially during busy hours, leading to long wait times.

Staff Friendliness

A few reviews praised friendly staff, but this was inconsistent, with many mentioning unprofessional behavior.
  • SS
    sarah suarez
    Sep 6, 2025
    1.0
    There’s a young woman working there and she was extremely rude to me and the guy on DoorDash who was there to get my order. There was something missing from the menu so I wanted to order it and had to talk to her and she refused to take my payment or let me make that order in any way. She’s even known between me and my friends to be “that one horrible person working at dunkin”. Very incompetent, very rude too. If she was nice about it I’d understand if there’s some kind of policy. But zero manners. She’s tanking Dunkin’s reputation and doesn’t deserve her job. I’m sure there’s many people out there looking for a job who will do much better than a miserable person who doesn’t know a thing about customer service.
  • AP
    Ali Parva
    Jul 20, 2025
    1.0
    I visited a Dunkin’ on July 20, 2025, and had a disappointing experience. A young female staff member was quite rude and refused to put my order in a proper bag for takeout , Another staff member eventually helped me with respect. I am quite frustrated by this and suggest that the management pay closer attention to hiring more courteous and experienced staff to ensure customer satisfaction and protect the business’s reputation.
  • SS
    Shayla
    Jun 24, 2025
    1.0
    June 2025- Service in this location (Jeffrey rd Irvine) is horrible. This has to be the worst drive thru experience I've ever had! My iced latte came so messy caramel sauce n coffee dripping all over while handing it over the car that it spilled everywhere. No greetings no thank you no sorry absolute nothing my afternoon latte from Dunkin NO THANKS
  • CN
    Calvin Ninh
    Jan 4, 2021
    5.0
    Only drive through right now. Service is pretty quick.
  • JW
    j w
    Feb 21, 2018
    5.0
    Fast service
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Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Irvine, CA?

Dunkin' in Irvine, CA is open daily from 5:00 AM to 7:00 PM.

Does Dunkin' offer delivery and curbside pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services at this location.