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Brand Certified

Chipotle Mexican Grill

3.7
(444 reviews)

Business Details

3911 Irvine Blvd, Irvine, CA
92602, United States
(657) 467-6310

About

Fast Food RestaurantMexican Restaurant
Chipotle Northpark Plaza Relo is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
3911 Irvine Blvd, Irvine, CA
92602, United States

Hours

Reviews

3.7
444 reviews
5 stars
184
4 stars
113
3 stars
40
2 stars
32
1 star
75

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, with staff being rude, indifferent, or unhelpful, particularly from management.

Portion Sizes

Many customers complained about consistently small portion sizes, especially in comparison to other locations, leading to dissatisfaction.

Food Quality

Feedback indicated a decline in food quality, with reports of undercooked rice, bland flavors, and incorrect orders.

Cleanliness

Several reviews pointed out unsanitary conditions, including dirty tables and non-functional soap dispensers in restrooms.

Inconsistent Experience

Customers noted that experiences varied widely, with some praising the food and service while others reported significant issues.
  • SS
    Sen
    3 days ago
    1.0
    Chipotle app is so terrible. You can easily order from the wrong store. It confirms the store after you put in your order, not before. And when you try to immediately cancel, the app denies you.
  • HS
    hao su
    Feb 12, 2026
    1.0
    I ordered extra rice and extra cheese. When I came back to home and opened it. There is not any cheese and just a little rice inside. This store food size is only half of others. This is ridiculous, I spend $20 and still hungry.
  • MU
    Majid Mardani USA
    Jan 6, 2026
    5.0
    Nery was great polite and friendly and helpful Thanks “NERY” for your help 👍🏼👍🏼👍🏼
  • DC
    Dane Cooper
    Dec 23, 2025
    3.0
    Service has improved inside. However, never get drive-through from the chipotle they always give you a little bit less because they don’t see you face-to-face.
  • AM
    ap1&2 M
    Dec 13, 2025
    1.0
    They forgot to put ingredients I asked in my food!

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 01, 2026Yext Knowledge Graph
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