While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Inglewood,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Customer experiences with staff are mixed; while some report friendly and helpful service, others describe rude and dismissive behavior, particularly from cashiers and management.
Food Quality
Food quality is inconsistent; while many customers enjoy the flavors and freshness, others report issues with overcooked or poorly prepared items.
Cleanliness
The restaurant is generally noted for being clean, with some reviews highlighting well-maintained dining areas and bathrooms.
Order Accuracy
Several customers have experienced issues with order accuracy, including missing items and incorrect modifications.
CC
Celia Chavez
Feb 9, 2026
5.0
Muy ricos pollo alas brasas Muy saludable selos recomiendo
CG
Chris G
Feb 3, 2026
5.0
Fast service and friendly staff
NR
Natalie Ariana Hernández ramos
Jan 10, 2026
1.0
The staff is too rude, especially the cashiers are very despotic, I went and they treated me very badly, they gave me my food, even though I repeat that they did not please put my burrito Crimmy Chipotle, they also charged me a combo when I did not ask for it, they charged me extra for adding cream to the burrito and I was not sorry that I was already at home when I realized it. The place is one of the worst, they never pay attention to the modifications. 😤🤮
NF
Nelida Flores
Nov 23, 2025
5.0
Good food, good service. My go to when I'm in town
RE
Ruthie Escarcega
Oct 19, 2025
5.0
Every time I go to this particular, El Pollo Loco all the staff is very sweet but today I had a woman named Lolly. And she did the drive-through window order and was exceptionally nice to everybody that was in line. Her customer service is very good and she’s super friendly.