El Pollo Loco

4.1
908 reviews

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Indio,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DebitAvailable
  • Drive-throughAvailable

Location

El Pollo Loco
81901 State Hwy 111, Indio, CA
92201, United States

Hours

Reviews

4.1
908 reviews
5 stars
503
4 stars
181
3 stars
94
2 stars
31
1 star
99

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, with staff being described as rude and unprofessional.

Food Quality

Many customers reported issues with food quality, including dry and stale chicken, as well as finding foreign objects in their meals.

Cleanliness

Several customers noted unsanitary conditions, including dead insects and dirty dining areas.

Management Issues

Feedback indicated poor management practices, with complaints about the owner's attitude and handling of customer concerns.

Positive Experiences

Despite the negative feedback, some customers praised the food and service at specific times, indicating that experiences can vary.
  • WI
    William Bilsland III
    Jan 5, 2026
    5.0
    Always very good and consistent restaurants. Clean, well managed, with good food and service.
  • KK
    kaitlynn
    Dec 30, 2025
    1.0
    I've been a long-time fan of El Pollo Loco, but my recent visit was a huge letdown. The crew seemed uninterested in providing any sort of decent service, and the managers were just as bad, acting like they were doing me a favor by taking my order. Honestly, their rude attitude was a major turn-off. To make matters worse, the food quality was terrible. The chicken was dry and lacked flavor, and the sides were clearly old and stale. It's like they didn't even try. This isn't the El Pollo Loco I remember, and I'm seriously questioning whether I'll ever go back. If you're looking for a place with friendly service and good food, steer clear of this El Pollo Loco. There are plenty of other options out there that actually care about their customers and the quality of their food. Save yourself the disappointment and go somewhere else. Very unprofessional !!
  • SS
    Sugar Succubish
    Dec 30, 2025
    1.0
    They’re so rude here I didn’t get a hello welcome in nothing she just stared at me like she was mad I was here. She does not have what it takes to be a food service please hire someone with people skills and a less bitchy attitude
  • JH
    Joseph H
    Dec 15, 2025
    1.0
    Due to the review about roaches and flies in food I will not be eating here. 🤢
  • AM
    Albert Montejano
    Nov 20, 2025
    5.0
    Great environment, good customer service and amazing food. By far my favorite pollo loco franchise restaurant to go to

Frequently Asked Questions About El Pollo Loco

What are the opening hours of El Pollo Loco in Indio, CA?

El Pollo Loco in Indio is open daily from 9:00 AM to 10:00 PM.

Where is El Pollo Loco located?

El Pollo Loco is located at 81901 State Hwy 111, Indio, CA 92201, USA.