Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Indio,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DebitAvailable
- Drive-throughAvailable
Location
Hours
Reviews
4.1
908 reviews
5 stars
503
4 stars
181
3 stars
94
2 stars
31
1 star
99
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted poor customer service, with staff being described as rude and unprofessional.
Food Quality
Many customers reported issues with food quality, including dry and stale chicken, as well as finding foreign objects in their meals.
Cleanliness
Several customers noted unsanitary conditions, including dead insects and dirty dining areas.
Management Issues
Feedback indicated poor management practices, with complaints about the owner's attitude and handling of customer concerns.
Positive Experiences
Despite the negative feedback, some customers praised the food and service at specific times, indicating that experiences can vary.
- WIWilliam Bilsland IIIJan 5, 20265.0Always very good and consistent restaurants. Clean, well managed, with good food and service.
- KKkaitlynnDec 30, 20251.0I've been a long-time fan of El Pollo Loco, but my recent visit was a huge letdown. The crew seemed uninterested in providing any sort of decent service, and the managers were just as bad, acting like they were doing me a favor by taking my order. Honestly, their rude attitude was a major turn-off. To make matters worse, the food quality was terrible. The chicken was dry and lacked flavor, and the sides were clearly old and stale. It's like they didn't even try. This isn't the El Pollo Loco I remember, and I'm seriously questioning whether I'll ever go back. If you're looking for a place with friendly service and good food, steer clear of this El Pollo Loco. There are plenty of other options out there that actually care about their customers and the quality of their food. Save yourself the disappointment and go somewhere else. Very unprofessional !!
- SSSugar SuccubishDec 30, 20251.0They’re so rude here I didn’t get a hello welcome in nothing she just stared at me like she was mad I was here. She does not have what it takes to be a food service please hire someone with people skills and a less bitchy attitude
- JHJoseph HDec 15, 20251.0Due to the review about roaches and flies in food I will not be eating here. 🤢
- AMAlbert MontejanoNov 20, 20255.0Great environment, good customer service and amazing food. By far my favorite pollo loco franchise restaurant to go to
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Indio, CA?
El Pollo Loco in Indio is open daily from 9:00 AM to 10:00 PM.
Where is El Pollo Loco located?
El Pollo Loco is located at 81901 State Hwy 111, Indio, CA 92201, USA.
Can I order El Pollo Loco's food online?
Yes, you can order online at https://order.elpolloloco.com/menu/state-hwy-111-doctor-carrean-blvd or through the El Pollo Loco app available on the Apple App Store.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa cards, and also supports debit card payments.
Does El Pollo Loco have a drive-through service?
Yes, El Pollo Loco in Indio offers a drive-through service for convenient food pickup.
How can I contact El Pollo Loco by phone or email?
You can call El Pollo Loco at +1 760-342-6932 or email them at epl3314@eplfranchisee.com.
What kind of food does El Pollo Loco serve?
El Pollo Loco specializes in fresh, authentic Mexican cuisine with fire-grilled chicken and handmade guacamole, salsas, and dressings.
Which nearby café can I visit for coffee before or after dining at El Pollo Loco?
Dutch Bros Coffee, a nearby coffee shop offering coffee, tea, and smoothies, is a great place to visit before or after your meal at El Pollo Loco.
Are there any nearby hotels if I want to stay overnight after dining at El Pollo Loco?
Yes, the Super 8 by Wyndham Indio and Motel 6 are nearby hotels where you can stay after visiting El Pollo Loco.
Where can I refuel or get automotive services close to El Pollo Loco?
Shell gas station and convenience store, as well as The Lube Shop and Daniels Tire Service for automotive repairs and oil changes, are located near El Pollo Loco for your convenience.