Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Indio,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DebitAvailable
- Drive-throughAvailable
Location
Hours
Reviews
4.1
904 reviews
5 stars
502
4 stars
181
3 stars
94
2 stars
31
1 star
96
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with reports of rude staff and unprofessional management.
Food Quality
Many customers complained about dry and poorly prepared chicken, with some finding foreign objects in their food.
Cleanliness
Several reviews noted issues with cleanliness in the dining area and bathrooms.
Positive Experiences
Despite the negative feedback, some customers praised the food quality and friendly service, indicating that experiences can vary.
Pricing Concerns
Customers expressed dissatisfaction with rising prices and small portion sizes, feeling that the value for money was lacking.
- AMAlbert Montejano4 days ago5.0Great environment, good customer service and amazing food. By far my favorite pollo loco franchise restaurant to go to
- GHGerald HernandezNov 11, 20251.0Visited this place recently but did not purchase anything. As soon as I walked in, I saw a dead roach in front of the register. Disgusting.
- MBMiriam BetamenOct 11, 20251.0Hello all that im gonna say is that this location has poor management to say the least. After spending $40 i was told that I needed 75 more cents for an extra dressing. I mention i had used my card and dint have cash. I came up with 50cents and was turned down.
- RJRalph Garcia JrOct 5, 20254.0Good fresh Chicken
- SMSHUNTE MARTINOct 3, 20251.0Went last night 10/2/25 to buy a side salad to take to work with me. Was at lunch, eating my salad in the break room. As I was Eating a good amount, I discovered a fly in my salad. I couldn't post it, because they took it off to post pictures. However, I will be reporting this to the health department. The lady taking orders was rude the night I purchased my salad. Called the owner while at work today, he was ok about it. He did offer my money back. In the past he was really mean, but is ok now. But I've been eating here for years, I was shocked this happened. Please check your salads.
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Indio, CA?
El Pollo Loco in Indio is open daily from 9:00 AM to 10:00 PM.
Where is El Pollo Loco located?
El Pollo Loco is located at 81901 State Hwy 111, Indio, CA 92201, USA.
Can I order El Pollo Loco's food online?
Yes, you can order online at https://order.elpolloloco.com/menu/state-hwy-111-doctor-carrean-blvd or through the El Pollo Loco app available on the Apple App Store.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa cards, and also supports debit card payments.
Does El Pollo Loco have a drive-through service?
Yes, El Pollo Loco in Indio offers a drive-through service for convenient food pickup.
How can I contact El Pollo Loco by phone or email?
You can call El Pollo Loco at +1 760-342-6932 or email them at epl3314@eplfranchisee.com.
What kind of food does El Pollo Loco serve?
El Pollo Loco specializes in fresh, authentic Mexican cuisine with fire-grilled chicken and handmade guacamole, salsas, and dressings.
Which nearby café can I visit for coffee before or after dining at El Pollo Loco?
Dutch Bros Coffee, a nearby coffee shop offering coffee, tea, and smoothies, is a great place to visit before or after your meal at El Pollo Loco.
Are there any nearby hotels if I want to stay overnight after dining at El Pollo Loco?
Yes, the Super 8 by Wyndham Indio and Motel 6 are nearby hotels where you can stay after visiting El Pollo Loco.
Where can I refuel or get automotive services close to El Pollo Loco?
Shell gas station and convenience store, as well as The Lube Shop and Daniels Tire Service for automotive repairs and oil changes, are located near El Pollo Loco for your convenience.